Experience

PORT OF FELIXSTOWE LIMITED
• United Kingdom
• Maritime
• 1 - 100 Employee
• Port Operative

  • Jan 2023 - Present

Starbucks
• United States
• Retail
• 700 & Above Employee
• Assistant Manager

  • Nov 2021 - Jan 2023

Holiday Inn
• United States
• Hospitality
• Guest Services Manager

  • Jul 2021 - Dec 2021


Sainsbury's

• United Kingdom
• Retail
• 700 & Above Employee

• Back Door and Produce Assistant

  • Oct 2020 - Jul 2021

  Tipping lorries, cleaning and clearing warehouse, various other tasks. Tipping lorries, cleaning and clearing warehouse, various other tasks.

• Shift Supervisor

  • Sep 2015 - Oct 2020

  Responsibilities: All responsibilities a Barista has plus: Quality assurance every month, payroll, receiving deliveries and placing orders, coaching the team to operate to the best of their ability, ensuring customer satisfaction, setting up and closing tills.We have also recently become a training store, which means I am responsible for the training of new managers and supervisors from other sites.Accomplishments I have been given a number of extra jobs by the manager to improve my skills and prepare me for a higher up role. I have become a fully signed off Coffee Master within this role. Skills Used: Team management, quality assurance, cash handling, team and customer satisfaction, incentives, payroll, reduction of wastage and shrinkage, meeting daily KPI's. Show less

• Barrista

  • Oct 2013 - Sep 2015

  Responsibilities: World class customer service, serving customers, preparing drinks and serving food, meeting sales targets, making customers day, getting to know customers and remembering regulars, cleaning at the end of the day, setting up in the morning, cleaning café, money handling.Accomplishments: I received many compliments from customers on my customer service and received a mug award (Starbucks award for greatness) because of this.Skills Used: Cash handling, customer service, time usage. Show less


Cineworld Cinemas Ltd
• United Kingdom
• Movies, Videos, and Sound
• 700 & Above Employee
• Team Member

  • Oct 2011 - Oct 2013