Experience

Syte
• United States
• Technology, Information and Internet
• Enterprise Customer Success Manager

  • May 2022 - Present


Medallia

• United States
• Software Development
• 700 & Above Employee

• Manager, Enterprise Digital Solutions CSM

  • May 2021 - Jun 2022

• Senior Digital Solutions Expert (CSM) & Product Specialist

  • Oct 2019 - May 2021

• Customer Success Manager

  • Aug 2018 - Oct 2019



Albert: Artificial Intelligence Marketing

• Senior Account Manager

  • Jul 2017 - Dec 2017

  Managed customer operations, negotiating and closing business contracts, financial accounting, and communicating with international clients on a daily basis to sustain personal business relationships.Collaborated with multiple departments to ensure a stable workflow on all aspects. Held ongoing meetings with the finance department, engaged with the product development team to customize and characterize features tailored to account management needs, cooperated with the US sales team in order to recruit new international partners. Show less

• Account Manager

  • Jul 2016 - Jul 2017

  • Strategically created and managed video campaigns on leading video ad platforms such as Steamrail, LKQD, Cedato, etc. • Managed multiple campaigns with ongoing, active optimizations, up-selling and retaining.



Infolinks, Inc.

• United States
• Wireless Services
• 1 - 100 Employee

• Success Manager

  • Aug 2014 - May 2016

  • Manage high potential publishers in the network from first contact. • Optimize Publishers to achieve target revenues.• Retain Publishers using negotiation strategies and ensuring satisfaction.• Proactively reach out to existing big publishers to upsell and promote new initiatives.• Work with the Media Buying team to manage important accounts acquired by them.• Work in conjunction with other departments in the company (Development, Marketing, and Business Analysis) to ensure a proper relation between product-publisher-advertiser. Show less

• English Customer Care

  • Dec 2009 - Aug 2014

  • Integrate new publishers into the system.• Optimize publisher ad placements in order to maximize ad revenue and conversion.• Proactively reach out to existing publishers to upsell and promote new initiatives.• Troubleshoot existing publisher technical problems. • Conduct analysis reports to identify fraud cases and suspend those with illegal activities.