Associate Implementation Consultant

• Nov 2022 - Present

Configuration Specialist - Build Lead

• Sep 2021 - Nov 2022

A Configuration Build Lead is responsible for the end to end configuration of multiple sites, in parallel, for different clients; this entails project management of the configuration side of the implementation> Accountable for ensuring that configuration best practice is followed throughout the project in accordance with the internal methodology, Agile and Scrum> Ownership is at the project level and responsibility is around making sure the configuration workstream is being planned according to project timelines and in the agreed quality metrics and Agile and Scrum principles> Collaborate with different layers of stakeholders to make sure timelines are met and the identified solutions are feasible and efficient> Configure Darwin functionality and configure benefits including testing, in accordance to requirements > Work with different markets including EMEA, LATAM, NA, APAC.> Keep the project status up to date and develop a detailed project plan to monitor and track progress visible to all teams involved (including Jira), highlighting risks and blockers.> Responsible for performing checks on in-flight work to review statuses/blockers and to ensure quality gates are being fulfilled.> Major milestones reviews such as launches, UAT> Being on the lookout for ways to improve processes, feedback on any potential issues in order to deliver better value for our clients.> Delivering multiple projects with the help of milestone plans, having a configuration team assigned> Offer support to more junior colleagues in technical related issues and help them grow

Associate Configuration Specialist

• Aug 2020 - Aug 2021

> Configure the application (Darwin™) to accurately represent the client’s business and meet its functional requirements> Plan, perform and document new and existing functionality in accordance to the requirements and supporting clients and the Project Lead in this activity> Design and implement certain proposals or recommendations in regards to the end result of the solution, so that they meet the clients’ specific needs> Ensure that the proposed solution satisfies and meets the strict requirements agreed with the customer > Design and implement relevant scenarios for both positive and negative testing of solutions> Worked with different markets including APAC, EMEA, NA, LATAM> Produce and contribute to both internal and external project deliverables to the highest standards of quality as directed by the Project Lead

IT Support

• Dec 2018 - Nov 2019

> Resolved hardware and software related issues > Used ServiceNow platform for logging request and processing the tickets > Escalated tickets to designated teams > Maintained communication with on-site teams > Daily work using Active Directory, Microsoft Exchange, Service Now > Major incident/outage management > Server monitoring > Remote assistance for end users > Resolved hardware and software related issues > Used ServiceNow platform for logging request and processing the tickets > Escalated tickets to designated teams > Maintained communication with on-site teams > Daily work using Active Directory, Microsoft Exchange, Service Now > Major incident/outage management > Server monitoring > Remote assistance for end users

H2B (Project based)

• Oct 2016 - Oct 2017