Experience

Grand Rapids Pride Center
• United States
• Civic and Social Organizations
• Board Member

  • Oct 2022 - Present


YWCA West Central Michigan

• United States
• Mental Health Care
• 1 - 100 Employee

• Triage Specialist

  • Nov 2018 - Present

  Provide front-line crisis intervention to clients who are reaching out through the YWCA West Central Michigan’s Helpline. This may include safety planning, de-escalation, setting up clients to meet with Crisis Advocates or the Legal Advocate, and triaging calls that may result in a forensic exam for those who have been sexually assaulted. Provide resources to those in need; this may include referrals to other appropriate agencies, distribute items such as bus tickets, and/or offer personal needs items. Advocate for sexual assault survivors through forensic exams. Maintain a level of professionalism while dealing with an unpredictable environment. Complete additional duties that are office focused which include, but are not limited to: data entry, client management, scheduling, updating forms, and resource tracking.Key Contributions:- LGBTQ+ Committee Chairperson- Co-facilitator of LGBTQ+ Trauma Support Group-YWCA USA BIPOC Leadership Cohort Member

• Shelter Advocate

  • May 2015 - Nov 2018

  This is a residential position with shelter advocacy at the YWCA Advocacy Resource Services office. Monitor YWCA Helpline after hours. Completed lethality assessments, either on the phone or in person, to gauge safety shelter need. Connected clients with more appropriate resources when there are housing concerns. Safety planned with those who must wait to enter shelter or those who are safe but need additional planning. Provided advocacy for sexual assault survivors through forensic exams. Completed intakes for those entering shelter. De-escalated high-risk situations regarding residents who become violent in nature, or assailants who showed up on shelter property. Offered support to residents. Maintained a calm demeanor in a mostly chaotic environment.



GameStop

• United States
• Retail
• 700 & Above Employee

• Store Manager

  • Jul 2010 - Jun 2013

  Ran a top-tier store of a Fortune 500 Company. Duties included but were not limited to strength-based coaching, payroll, marketing, and scheduling. Worked in a high-paced environment that required quick problem-solving while remaining customer focused. Key Contributions and Achievements: - Point-person for Women's Leadership Committee, which was dedicated to increase diversity throughout a mostly male-dominated organization - Ranked in the top 10 stores of over 5000 stores in one of the highest sales quarters