Account Director, Technology Solutions

• Jan 2022 - Present

Associate Account Director, Technology Services

• Jun 2021 - Jan 2022

Senior Project Coordinator, Technology Services

• Jan 2021 - Jun 2021

Senior Meeting Coordinator

• Jul 2020 - Jan 2021

Meeting Coordinator

• Aug 2018 - Jul 2020

Front Desk Supervisor

• Jul 2017 - Aug 2018

• Acted as the face of the hotel to ensure guests have an exceptional experience • Checked guests in and out, processed payments, and resolved customer service issues in a timely and professional manner • Coordinated with the housekeeping, engineering, and catering departments to ensure smooth day-to-day operations • Responded to telephone and in-person inquiries about hotel services and amenities, and provided information about local businesses and attractions • Provided training… Show more • Acted as the face of the hotel to ensure guests have an exceptional experience • Checked guests in and out, processed payments, and resolved customer service issues in a timely and professional manner • Coordinated with the housekeeping, engineering, and catering departments to ensure smooth day-to-day operations • Responded to telephone and in-person inquiries about hotel services and amenities, and provided information about local businesses and attractions • Provided training, direction, and leadership to the front desk staff. Show less • Acted as the face of the hotel to ensure guests have an exceptional experience • Checked guests in and out, processed payments, and resolved customer service issues in a timely and professional manner • Coordinated with the housekeeping, engineering, and catering departments to ensure smooth day-to-day operations • Responded to telephone and in-person inquiries about hotel services and amenities, and provided information about local businesses and attractions • Provided training… Show more • Acted as the face of the hotel to ensure guests have an exceptional experience • Checked guests in and out, processed payments, and resolved customer service issues in a timely and professional manner • Coordinated with the housekeeping, engineering, and catering departments to ensure smooth day-to-day operations • Responded to telephone and in-person inquiries about hotel services and amenities, and provided information about local businesses and attractions • Provided training, direction, and leadership to the front desk staff. Show less

VIP Concierge for Coachella Valley Music & Arts Festival

• Apr 2018 - Apr 2018

Provided high-end concierge and hospitality services for the VIP guests attending Coachella Valley Music and Arts Festival Provided high-end concierge and hospitality services for the VIP guests attending Coachella Valley Music and Arts Festival

Barista / Cashier

• Oct 2015 - May 2017

• Prepared lattes, cappuccinos and specialty beverages within a demanding, high-volume setting • Greeted customers, took orders, and operated the POS system in an organized, efficient manner • Prepared over 20 kinds of gourmet salads, sandwiches and wraps with a high sense of urgency • Proved the ability to multi-task, resolve customer issues, and contribute to sales goals by upselling orders and suggesting add-ons/extras to meals and drinks • Prepared lattes, cappuccinos and specialty beverages within a demanding, high-volume setting • Greeted customers, took orders, and operated the POS system in an organized, efficient manner • Prepared over 20 kinds of gourmet salads, sandwiches and wraps with a high sense of urgency • Proved the ability to multi-task, resolve customer issues, and contribute to sales goals by upselling orders and suggesting add-ons/extras to meals and drinks

Student Intern

• Aug 2016 - Dec 2016

• Worked in the front and back of the house at the University of Delaware's student-run fine dining restaurant • Gained experience in preparing and serving five-star style cuisine in a quantity food service environment • Worked in the front and back of the house at the University of Delaware's student-run fine dining restaurant • Gained experience in preparing and serving five-star style cuisine in a quantity food service environment

Event Management Intern

• Jun 2016 - Aug 2016

• Worked alongside event managers executing mid to large-scale meetings, conferences and corporate events for Fortune 500 companies • Planned, organized and helped service The Sunshine Kids Foundation’s annual summer party for children fighting pediatric cancer • Created a master Event Space Inspection Spreadsheet to track the condition and maintenance of all 34,000 sq. ft. of event space • Worked alongside event managers executing mid to large-scale meetings, conferences and corporate events for Fortune 500 companies • Planned, organized and helped service The Sunshine Kids Foundation’s annual summer party for children fighting pediatric cancer • Created a master Event Space Inspection Spreadsheet to track the condition and maintenance of all 34,000 sq. ft. of event space

Student Intern

• Aug 2015 - Dec 2015

• Completed 85 hours of lodging rotations including Manager on Duty, Front Desk, Housekeeping, Food & Beverage, Night Audit, Engineering, and Sales & Marketing • Completed a semester-long hotel proposal and feasibility study in order to gain a firm understanding of the timely hotel development and financing process • Completed 85 hours of lodging rotations including Manager on Duty, Front Desk, Housekeeping, Food & Beverage, Night Audit, Engineering, and Sales & Marketing • Completed a semester-long hotel proposal and feasibility study in order to gain a firm understanding of the timely hotel development and financing process

Group Sales Intern

• Jun 2015 - Aug 2015

• Assisted banquet managers execute corporate luncheons with 25 attendees and evening cocktail parties with over 100 attendees • Prepared SWOT analyses on Denihan's properties and competitor hotels • Made over 10 competitive shop calls to competitor hotels in order to gain comp set information • Prospected in-person and over the internet for new corporate accounts in Midtown • Answered the phones and assisted clients with room and catering inquiries everyday • Communicated with… Show more • Assisted banquet managers execute corporate luncheons with 25 attendees and evening cocktail parties with over 100 attendees • Prepared SWOT analyses on Denihan's properties and competitor hotels • Made over 10 competitive shop calls to competitor hotels in order to gain comp set information • Prospected in-person and over the internet for new corporate accounts in Midtown • Answered the phones and assisted clients with room and catering inquiries everyday • Communicated with the sales managers to make sure all client inquiries were properly received • Assisted the sales teams at The Surrey, The Benjamin, and The Manhattan NYC with various projects on property Show less • Assisted banquet managers execute corporate luncheons with 25 attendees and evening cocktail parties with over 100 attendees • Prepared SWOT analyses on Denihan's properties and competitor hotels • Made over 10 competitive shop calls to competitor hotels in order to gain comp set information • Prospected in-person and over the internet for new corporate accounts in Midtown • Answered the phones and assisted clients with room and catering inquiries everyday • Communicated with… Show more • Assisted banquet managers execute corporate luncheons with 25 attendees and evening cocktail parties with over 100 attendees • Prepared SWOT analyses on Denihan's properties and competitor hotels • Made over 10 competitive shop calls to competitor hotels in order to gain comp set information • Prospected in-person and over the internet for new corporate accounts in Midtown • Answered the phones and assisted clients with room and catering inquiries everyday • Communicated with the sales managers to make sure all client inquiries were properly received • Assisted the sales teams at The Surrey, The Benjamin, and The Manhattan NYC with various projects on property Show less

Hostess and Counterperson

• Sep 2014 - Jan 2015

• Assisted servers in the main dining room; bused and reset tables • Prepared and served gelato and various desserts • Greeted and seated guests in a professional and friendly manner • Answered phone calls and made reservations through OpenTable software • Assisted servers in the main dining room; bused and reset tables • Prepared and served gelato and various desserts • Greeted and seated guests in a professional and friendly manner • Answered phone calls and made reservations through OpenTable software

Administrative Assistant

• Jun 2014 - Aug 2014

• Assisted customers with signing up for various programs and making payments • Operated the POS system and completed morning/afternoon sales reports • Performed daily secretarial tasks including assembling pamphlets, organizing files and answering phone calls • Assisted customers with signing up for various programs and making payments • Operated the POS system and completed morning/afternoon sales reports • Performed daily secretarial tasks including assembling pamphlets, organizing files and answering phone calls