Danaja Jones
Technical Support Specialist at Elevate Technology- Claim this Profile
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Topline Score
Bio
Credentials
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CompTIA Security+ completed
CompTIAAug, 2023- Nov, 2024 -
CompTIA Network+ completion date May 2023
CompTIAMay, 2023- Nov, 2024 -
CompTIA A+ completion date March 2023
CompTIAMar, 2023- Nov, 2024 -
ITIL Foundation Level (in progress) Anticipated completion date March 2023
ITIL 4Sep, 2022- Nov, 2024 -
Scrum Study Hours
Scrum.orgJan, 2020- Nov, 2024 -
Social media certified
HubSpotNov, 2019- Nov, 2024 -
Content Marketing
HubSpotApr, 2019- Nov, 2024 -
Email Marketing
HubSpotApr, 2019- Nov, 2024 -
Google Analytics Certification
Google -
Principles of Supervision
HubSpot
Experience
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Elevate Technology
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United States
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Information Technology & Services
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1 - 100 Employee
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Technical Support Specialist
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Dec 2022 - Present
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N/A
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Recreational Facilities and Services
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700 & Above Employee
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Freelance Musician
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Jan 2014 - Present
*Songwriter *Audio Production *Creative Content *Songwriter *Audio Production *Creative Content
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ACI Learning
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United States
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Professional Training and Coaching
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400 - 500 Employee
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Student
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Sep 2022 - Dec 2022
Learning networking, basic network security, and ITIL® Foundation will qualify you for any number of entry-level positions in desktop support, tech support, network support, and general IT support. Learning networking, basic network security, and ITIL® Foundation will qualify you for any number of entry-level positions in desktop support, tech support, network support, and general IT support.
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United States Air Force
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United States
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Defense and Space Manufacturing
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700 & Above Employee
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Non-commissioned Officer CSS | Administrative Specialist
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Jan 2020 - Oct 2021
● Provided personnel support for over 175 members by efficiently performing communication support squadron administration and personnel functions as directed by the Unit Commander.● Enhanced file management speed by 25% by implementing intuitive strategies relating to unit e-file plan review and updating and ERM system/prep file folder creation for disposal. ● Ensured the accuracy of the unit’s workforce database by providing administrative support as an Organizational Defense Travel Administrator for the defense travel system, e-finance, and vouchers.● Acted as a primary AROWS-R order specialist and UTAPS manager to maintain status and participation. Show less
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Administrative Executive Services | Administration Support
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May 2016 - Dec 2019
● Managed day-to-day office operations by organizing and maintaining files and records and planning and scheduling meetings and appointments for Air Force members.● Entrusted with project management for research conducting, correspondence preparation and editing, report and presentation preparation, guest and travel arrangements, and customer service initiatives. ● Disseminated and distributed official correspondence and mail and maintained personnel accountability.● Facilitated email workflow by managing content processes and communication accessibility.● Supported, monitored, and executed initiatives for a large and robust board of directors.● Provided administrative functions for an air force personnel center with over 1.5K personnel over 10 divisions, featuring 13 special staff members. Show less
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Security Manager
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May 2016 - Dec 2019
● Accurately verified clearances and completed paperwork for access into system programs.● Assigned security access badges with relative restricted drives, distros, workflows, and SharePoint. ● Led office operations for 4 months and supervised 1 airman under an SES and Colonel.
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Orion Talent
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United States
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Staffing and Recruiting
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300 - 400 Employee
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Production Assistant | Conference Coordinator
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Nov 2019 - Jul 2020
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New Apprenticeship
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United States
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Education Administration Programs
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1 - 100 Employee
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Digital Marketing Intern
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Apr 2019 - Mar 2020
*Repurpose and edit existing content *Apply instructional design best practices to curriculum *Develop scripts for videos *Create social media content and manage accounts *Write new blog content and ebooks *Edit content written by contributors *Repurpose and edit existing content *Apply instructional design best practices to curriculum *Develop scripts for videos *Create social media content and manage accounts *Write new blog content and ebooks *Edit content written by contributors
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Education
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ACI Learning
Computer User Support Specialist -
State University of New York College at Buffalo
Bachelor's degree, Criminal Justice -
Community College of the Air Force
39-Unit Information Management Course Completion -
Digital Creative Institute
Digital Marketing Apprentice