Danae' Drebenstedt
Senior Manager of Customer Success at ExpertVoice- Claim this Profile
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Spanish Elementary proficiency
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English Native or bilingual proficiency
Topline Score
Bio
Christian Patlan M.B.A, M.A.
What can't be said about Danae' that isn't short of Amazing! I've had the pleasure of working with Danae since 2018 and what has impressed me the most is her drive in getting the job done and investing herself completely in the success of her clients. I have seen Danae be the first in the office and the last one to leave and that is something that you don't see from a lot of people and as her colleague, seeing this is very inspiring and motivating. Danae's many strengths have made her a key member of our team and a strong leader in her new role as Senior Customer Success Manager.
Christian Patlan M.B.A, M.A.
What can't be said about Danae' that isn't short of Amazing! I've had the pleasure of working with Danae since 2018 and what has impressed me the most is her drive in getting the job done and investing herself completely in the success of her clients. I have seen Danae be the first in the office and the last one to leave and that is something that you don't see from a lot of people and as her colleague, seeing this is very inspiring and motivating. Danae's many strengths have made her a key member of our team and a strong leader in her new role as Senior Customer Success Manager.
Christian Patlan M.B.A, M.A.
What can't be said about Danae' that isn't short of Amazing! I've had the pleasure of working with Danae since 2018 and what has impressed me the most is her drive in getting the job done and investing herself completely in the success of her clients. I have seen Danae be the first in the office and the last one to leave and that is something that you don't see from a lot of people and as her colleague, seeing this is very inspiring and motivating. Danae's many strengths have made her a key member of our team and a strong leader in her new role as Senior Customer Success Manager.
Christian Patlan M.B.A, M.A.
What can't be said about Danae' that isn't short of Amazing! I've had the pleasure of working with Danae since 2018 and what has impressed me the most is her drive in getting the job done and investing herself completely in the success of her clients. I have seen Danae be the first in the office and the last one to leave and that is something that you don't see from a lot of people and as her colleague, seeing this is very inspiring and motivating. Danae's many strengths have made her a key member of our team and a strong leader in her new role as Senior Customer Success Manager.
Experience
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ExpertVoice
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United States
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Advertising Services
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100 - 200 Employee
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Senior Manager of Customer Success
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Jun 2019 - Present
In addition to doing everything listed in my previous CS roles below, I continue to develop strong relationships with our brand clients to ensure their programs are running smoothly. That they understand + are proficient in using the tools & resources available to them across our platforms, while also driving adoption of the platforms, + demonstrating our value with data-backed evidence.- Co-managing a team of 7-10 Customer Success Associates + Managers- Presenting regularly to all levels within an organization, from a room of executives to individual consumers.- Constantly analyzing in-depth data to make strategic recommendations in an effort to enhance program outcomes, engagement and maximize client return on investment. Show less
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Customer Success Manager+
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Nov 2018 - Present
- Oversee new Customer Success Associates.- Hiring lead for CSA position + team on-boarding.- Manage a book of business of Outdoor industry brands. - Daily end-to-end contact for clients using services & liaison between internal departments. - Responsible for revenue retention, relationship building, program expansion & internal reporting for customer experience.
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Customer Success Manager
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Jul 2018 - Present
- Manage a book of business of 60+ brands. - Daily end-to-end contact for clients using services & liaison between internal departments. - Responsible for revenue retention, relationship building, program expansion & internal reporting for customer experience. - Service brands such as Icebreaker, La Sportiva, Timbuk2, Scarpa & Clif Bar.
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Customer Success Associate
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Aug 2017 - Jun 2018
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Rescale Design USA
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United States
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Consumer Services
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Project Manager
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Jan 2016 - Aug 2017
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Infinite Scale
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United States
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Design Services
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1 - 100 Employee
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Operations Administrator
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Sep 2014 - Aug 2017
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Office Manager
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Nov 2012 - Mar 2014
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Abercrombie & Fitch Co.
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United States
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Retail
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700 & Above Employee
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Store Manager
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Aug 2010 - Nov 2012
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Impact Manager
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Feb 2010 - Aug 2010
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Visual Merchandise Manager
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Sep 2009 - Feb 2010
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Petoskey Plastics
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United States
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Plastics Manufacturing
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100 - 200 Employee
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Inside International Sales Coordinator
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Jun 2008 - Sep 2009
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Charlevoix County Register of Deeds
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Charlevoix, MI
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Register of Deeds Office Assistant
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Jan 2005 - Aug 2007
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Education
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2005 - 2008
Olivet Nazarene University
Bachelor of Science (B.S.), Foreign Public Policy -
2003 - 2004
North Central Michigan College
Associate of Arts (A.A.), History -
2000 - 2003
Concord Academy H.S.
Community
