Project Manager

• Aug 2022 - Present

ServiceNow Senior Engagement Manager

• Mar 2021 - Aug 2022

I work with customers to align project goals with business outcomes to deliver value and am fully accountable for the entire lifecycle for ServiceNow enterprise customer delivery projects. I provide written and verbal, weekly project status updates to customers and the firm's internal management for financials, project schedule, risks, issues, revenue forecasting and resourcing. I lead multidiscipline project teams composed of consultants and customer staff. I deliver customer project kickoff meeting, requirements gathering workshops, daily scrum and weekly status meetings.

IT Asset Management Program Lead

• Jun 2020 - Jan 2021

I worked with our customer (state government of Oklahoma) during a 5-year managed services engagement to meet business objectives including: managing the ITAM lifecycle using processes and tools that were implemented during Transition, driving ITAM maturity through continual service improvement and meeting monthly and quarterly operational KPIs. The scope covered 30,000 devices across the entire state. I worked with our customer (state government of Oklahoma) during a 5-year managed services engagement to meet business objectives including: managing the ITAM lifecycle using processes and tools that were implemented during Transition, driving ITAM maturity through continual service improvement and meeting monthly and quarterly operational KPIs. The scope covered 30,000 devices across the entire state.

Senior Project Manager, Professional Services (ServiceNow Practice)

• Feb 2016 - Mar 2020

I led teams of consultants to deliver 20+ custom ServiceNow solution implementations within the commercial and Federal Government spaces, while being fully accountable for project constraints (SOW, scope, budget, schedule, risks, resources) and the customer relationship at the project level and above (C-level). Projects were up to a year long with mutli-million-dollar budgets. I engaged with customers early in the lifecycle as a Trusted Advisor to identify optimal solutions based on an understanding of the client’s business goals. I applied consulting best practices throughout each project. From the design stage through implementation, ServiceNow was leveraged to support customer requirements to support ITSM, ITAM, ITBM processes.Documented in the attached letter of recommendation, 100% of my customers provided positive feedback to my manager about my performance.

Senior Project Manager, Global Consulting Services

• Jun 2013 - Aug 2015

I was responsible for all project constraints with an eye toward delivery quality, profitability, customer relationship, estimating, creating and following SOWs and advising customers around best practices. My role was that of a strategic business consultant in the field of Software License Optimization (SLO) and Software Asset Management (SAM). I provide value to customers by implementing software solutions and services to reduce software licensing cost and risks to software vendor audits. I managed multiple customer projects simultaneously. Services I personally delivered to clients include: Project Management, Solution Design workshops and Training. Other services that I manage include license reconciliation (Oracle, Microsoft, Symantec, SAP, Adobe), SAM workshops, software solution implementation (FlexNet Manager cloud and on premises), inventory system integration (SCCM, Altiris), data integration (CSV, BMC, SNow, Remedy, etc).

Internal Consultant, Project and Program Analyst

• Dec 2005 - Jun 2013

While employed at this company, I operated in a consultative role as data center (SCCM) subject matter expert to the IT Department. I led various operational projects and teams to support Windows systems management initiatives including server hardware and software infrastructure implementations and upgrades, security updates patching, software deployment and inventory.I later transitioned to becoming a key member of the project team assigned to implement Software Asset Management program processes (ISO/IEC 19770), tools (Flexera Software) and procedures with the goal of licensing compliance and financial savings. Partnered with stakeholders from law, purchasing, contracting, finance and representatives from all company business lines. Created process documentation using standard company (ISO-9001) guidelines. Analyzed license agreements combined with proof of purchase documentation to process end-user software requests.