Dana Volner RN CCM LNC
Chief Executive Officer at Arete Consulting LLC- Claim this Profile
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English Native or bilingual proficiency
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Bio
Brian Brodniak
Dana is a no-nonsense, professional case manager. She is a patient advocate with a sharp business mind. She has zero tolerance for fraud. She knows how the system works and how to make things happen.
Brian Brodniak
Dana is a no-nonsense, professional case manager. She is a patient advocate with a sharp business mind. She has zero tolerance for fraud. She knows how the system works and how to make things happen.
Brian Brodniak
Dana is a no-nonsense, professional case manager. She is a patient advocate with a sharp business mind. She has zero tolerance for fraud. She knows how the system works and how to make things happen.
Brian Brodniak
Dana is a no-nonsense, professional case manager. She is a patient advocate with a sharp business mind. She has zero tolerance for fraud. She knows how the system works and how to make things happen.
Credentials
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ODG Certified Case Manager
Official Disability GuidelinesJan, 2015- Sep, 2024 -
CCM Certified
Commission for Case Manager Certification (CCMC)Dec, 1998- Sep, 2024 -
Certified Case Manager
Commission for Case Manager Certification (CCMC) -
Legal Nurse Consultant
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Licensed Insurance Producer for Health & Life
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Quality Auditor to ISO 9001:2008 Standards
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Experience
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Arete Consulting LLC
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United States
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Business Consulting and Services
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1 - 100 Employee
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Chief Executive Officer
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Jul 2013 - Present
Excellence is defined as a talent or quality which is unusually good and surpasses ordinary standards. The history of the word excellence is based on the Ancient Greek word...Arete...which means an outstanding fitness for purpose. Arete, in its basic sense, means excellence of any kind; the act of living to one's fullest potential. This was the beginning of my research into the word excellence, which lead to Arete. The more I read, the more inspired I became and I knew Arete Consulting was the name of my company. It fully represents what I want to demonstrate... excellence of work product, excellence in ethics and integrity, outcomes of excellence. A Legal Nurse Consultant is a Registered Nurse who uses existing expertise as a healthcare professional plus specialized training to consult on medical related cases. Nowhere else can an attorney find this level of cost effective expertise for reviewing medical records and understanding the terminology and subtleties of the healthcare system. The LNC bridges that gap in the attorney's knowledge. While the attorney is the expert on legal issues, the Legal Nurse Consultant is the expert on nursing, the healthcare system and its inner workings. Case Management Society of America defines Case Management as “A collaborative process that assesses, plans, implements, coordinates, monitors, and evaluates the options and services required to meet an individual’s health needs, using communication and available resources to promote quality, cost-effective outcomes.” I am a Board Certified Case Manager by CCMC. As the 1st & largest nationally accredited organization that certifies case managers, CCMC sets the competency standards for the practice of case management. Board certification by the CCMC includes a rigorous review of a professional’s case management knowledge and case management experience. Additionally, I am an ODG (Official Disability Guidelines) Certified Case Manager. Show less
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Professional Rehabilitative Options, Inc
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United States
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Insurance
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1 - 100 Employee
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Nurse Case Manager
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Mar 2012 - Aug 2013
* Investigate and managed employee injuries from the time of the injury through the time of Maximum Medical Improvement and patient discharge. Coordinate medical care, ensure compliance with the treatment plan and manage cost effectiveness of the treatment plan. * Act as a liaison between all parties involved including the injured worker, insurance adjuster, insurance agent, employer, plaintiff attorney, defense attorney, physician, physical therapist, interpreter, DME providers, and any other providers that might be involved by utilizing excellent communication and tactical skills. * Maintain current knowledge on a variety of medical diagnoses including orthopedic, neurological, psychiatric and traumatic in order to provide effective outcomes. Continuously update education to stay current on new treatments, medications, etc. * Research and develop life care plans for catastrophic medical injuries as the only employee within the company qualified to provide life care plans. * Responsible for business development and growth for the state of Tennessee as I was the first employee hired in this state with no other marketing support and no customer base for the first year. Show less
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Independent Contractor (Self Employed)
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Financial Services
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1 - 100 Employee
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Legal Nurse Consultant
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2011 - 2012
* Independently started and operated legal nurse consulting small business to provide expert legal medical consulting on a variety of diagnoses and issues to contribute to successful preparation for litigation on medical liability cases. * Proven track record of completing difficult projects on a deadline. * Accomplished in researching and analyzing complex medical records. * Knowledgeable in standards of care and regulatory rules, regulations and laws. * Collaborated with attorneys to assist in the preparation for strategic litigation. * Researched and developed life care plans for catastrophic medical injuries. Show less
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Plaza Machine Tool Company
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United States
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Machinery Manufacturing
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President / Owner
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2005 - 2012
* Owned and lead business operations for a successful Tool & Die Machine Shop, 2nd generation family business until the closure of the business in late 2012 while working full time at outside positions. * Solely developed a quality program and successfully implemented the quality system to obtain ISO Certification in order to drive profitability and operational excellence. Increased revenues over 400%. * Diversified the customer base by acquiring new customers in multiple industries. Increased customer base by over 150%. * Created company strategy and reported execution and financials to the Board of Directors. * Increased employment by 200%. * Doubled profit margin allowing the founders to sell the business and retire. * Solely responsible for all functions of Human Resources including Benefits, Payroll, Taxes, Hiring, Termination, etc. * Solely responsible for functions of Accounts Payable, Accounts Receivable, Budget Control and Management, all Financial Management. Show less
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AseraCare Hospice
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United States
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Hospitals and Health Care
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Administrator
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2010 - 2011
* Hired to turn around a facility with a history of poor financial performance and poor employee satisfaction surveys. Responsibilities included day to day management, regulatory and fiscal performance of a 50 patient rural hospice agency. * Implemented a management work plan methodology built on management priorities and assigned staff responsibilities. Costs were tracked more reliably, potential problems identified earlier and problems dealt more effectively. Managed patient care expenses within the established guidelines. As a result gross profit margins went from negative to positive in one year. * Hired, trained and managed the staff and developed strategies for staff development. Built a responsive professional support team, reducing reliance on temporary staff. As a result employee satisfaction went from the low 20 percentile to the mid 90 percentile in one year. This also resulted in an overall increase in the quality of care. * Maintained state and federal regulatory compliance including a successful CHAPS survey. * Maintained community visibility and promoted community health education. * Provided direct patient care including crisis intervention, symptom management and family intervention. Possess the ability to quickly develop rapport with patients and families. * Managed interdisciplinary team meetings weekly. Organized and lead QAPI meetings weekly. * Coordinated and managed the daily workload of assigned staff to meet the clinical requirements of patients and their families. Modified the schedules as needed to ensure the delivery of quality patient care. Ensured the appropriateness of patient admissions and discharges. Show less
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Independent Contractor
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United States
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IT Services and IT Consulting
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Medical Case Management & Consulting (Dana Story)
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2001 - 2010
* Successfully built and operated independent case management company with no outside capital making a profit within the first 90 days. Responsibilities included day to day operations for a small business, managing a small office staff, managing a small professional staff. Provided consulting services for a customer base starting at 2 companies and grew to approximately 25 companies. * Considered a medical care leader in the corporate setting by successfully educating employees about basic health care, preventing health issues, managing health risks within the corporate setting for a variety of manufacturing companies. * Investigated and managed employee injuries from the time of the injury through the time of Maximum Medical Improvement and patient discharge. * Successfully developed and implemented modified duty programs and no-time lost programs thereby saving companies many thousands of dollars. * Negotiated provider discounts with multi-specialties saving 25% on average. * Developed and administered first aid and wellness programs. Educated employees regarding their health and wellness. Successfully decreased insurance rates for various companies as a result of these programs. * Educated supervisors and managers regarding rules and regulations associated with workers’ compensation injuries. Show less
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Integrated Care Management
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United States
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Hospitals and Health Care
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1 - 100 Employee
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Medical Case Management (Dana Story)
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1999 - 2001
**Medical Case Management Company** * Provided field case management for workers’ compensation claims. * Coordinated and managed care to achieve excellent outcomes in a cost efficient and effective manner while reducing lost work time and costs. * Worked independently in a home office environment with considerable travel. **Medical Case Management Company** * Provided field case management for workers’ compensation claims. * Coordinated and managed care to achieve excellent outcomes in a cost efficient and effective manner while reducing lost work time and costs. * Worked independently in a home office environment with considerable travel.
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CorVel Corporation
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United States
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Insurance
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700 & Above Employee
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Medical Case Manager (Dana Story)
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1997 - 1999
**Medical Case Management Company** * Provided field case management for workers’ compensation claims. * Coordinated and managed care to achieve excellent outcomes in a cost efficient and effective manner while reducing lost work time and costs. * Worked independently in a home office environment with considerable travel. **Medical Case Management Company** * Provided field case management for workers’ compensation claims. * Coordinated and managed care to achieve excellent outcomes in a cost efficient and effective manner while reducing lost work time and costs. * Worked independently in a home office environment with considerable travel.
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Crawford & Company
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United States
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Insurance
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700 & Above Employee
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Medical Case Manager (Dana Story)
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1997 - 1997
**Medical Case Management Company** * Provided field case management for workers’ compensation claims. * Coordinated and managed care to achieve excellent outcomes in a cost efficient and effective manner while reducing lost work time and costs. * Worked independently in a home office environment with considerable travel. **Medical Case Management Company** * Provided field case management for workers’ compensation claims. * Coordinated and managed care to achieve excellent outcomes in a cost efficient and effective manner while reducing lost work time and costs. * Worked independently in a home office environment with considerable travel.
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HouseCall Home HealthCare
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United States
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Hospitals and Health Care
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Director of Professional Services (Dana Volner)
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1996 - 1997
**Rural Home Health Agency** * Planned organized, development and directed operations of a rural home health agency in accordance with rules, regulations, laws and standards of care. * Coordinated promotional events and community education. *Provided direct patient care on a variety of populations, primarily geriatric and pediatric, services ranging from patient education to PICC line placement. * Managed professional staff and administrative staff. * Responsible for chart audits and quality assurance. * Branch office closed due to corporate downsizing. Show less
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Assistant Director of Nursing (Dana Volner)
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1995 - 1996
**Rural Long Term Care & Alzheimer's Unit** * Planned, organized and assisted in the direction of operations of a rural long term, 126 bed facility. The facility also housed an Alzheimer’s Unit. * Managed 90 CNA’s, LPN’s and RN’s while responsible for scheduling staff, professional staff development and education. * Ensured MDS compliance, charting and treatment protocol compliance. * Registered Nurse position was eliminated. **Rural Long Term Care & Alzheimer's Unit** * Planned, organized and assisted in the direction of operations of a rural long term, 126 bed facility. The facility also housed an Alzheimer’s Unit. * Managed 90 CNA’s, LPN’s and RN’s while responsible for scheduling staff, professional staff development and education. * Ensured MDS compliance, charting and treatment protocol compliance. * Registered Nurse position was eliminated.
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WorkCare Resources
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United States
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Hospitals and Health Care
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1 - 100 Employee
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Director of Nursing (Dana Volner)
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1994 - 1995
**Occupational Health Services** * Developed and implemented policies and procedures, and treatment protocols for onsite medical treatment of occupational injuries. * Successfully increased client base over 300% in one year. * Coordinated health education including employee health fairs, safety training and ergonomic training to OSHA standards. * Managed team of registered nurses, practical nurses, emergency first responders and office staff. **Occupational Health Services** * Developed and implemented policies and procedures, and treatment protocols for onsite medical treatment of occupational injuries. * Successfully increased client base over 300% in one year. * Coordinated health education including employee health fairs, safety training and ergonomic training to OSHA standards. * Managed team of registered nurses, practical nurses, emergency first responders and office staff.
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Jackson Madison County General Hospital
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United States
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Hospitals and Health Care
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1 - 100 Employee
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Registered Nurse (Dana Volner)
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1992 - 1994
**Public Not For Profit Hospital** * Certified Nursing Assistant for surgical intensive care unit. * Nurse Tech for variety of units. * Registered Nurse for pulmonary and cardiac step down unit, providing total care. **Public Not For Profit Hospital** * Certified Nursing Assistant for surgical intensive care unit. * Nurse Tech for variety of units. * Registered Nurse for pulmonary and cardiac step down unit, providing total care.
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Education
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1992 - 1994
Jackson State Community College
ASN, Registered Nursing/Registered Nurse -
1989 - 1991
Lambuth University
Interior Design & Fashion Merchandising -
1987 - 1989
The University of Memphis
Business Administration, Management and Operations -
Old Hickory Academy, Jackson TN
University School of Jackson (USJ), College/University Preparatory and Advanced High School/Secondary Diploma Program -
Registered Nurse
Community
