IT Technical Support Specialist II

• Oct 2020 - Present

Field Specialist

• Sep 2019 - Oct 2020

• Performed professional certified repairs for several top name computer companies • Performed basic and moderately complex troubleshooting activities for various electronics including desktops, laptops, televisions, and printers • Provided customer support and answered client questions in a professional manner • Completed real-time reporting of all calls as documented in established policies and guidelines • Ensured control of assets and inventory through the prompt turnaround of parts and equipment as required by client service agreements Show less

Retail Manager

• Jul 2002 - Sep 2019

• Provided leadership in a competitive, goal-oriented technology-based retailer • Maintained workforce through finding and interviewing candidates from online and paper resumes as well as creating and maintaining the weekly schedule for 20 employees, scheduling vacation days, and reviewing time off requests • Developed motivated, high performing employees through training exercises, personal feedback, and employee performance reviews • Directly managed the Technology Department including customer device troubleshooting, virus removal, repairs, and upgrades • Coordinated weekly merchandise floor moves to advertise new promotions and products • Received Values Champion Award from Regional Vice President for maintaining a high performing store during a quarter-long Store Manager absence Show less