Experience

Direct Holdings Global (Tysons)

• United States
• Entertainment Providers
• 1 - 100 Employee

• Manager, Customer Care

  • Apr 2017 - Present

  ● Head CS supervisor for company’s subsidiaries Time Life, StarVista Live, and Lifestyle Products Group● Developed and executed new company policies and product training materials for sales and service agents● Established key performance indicators, call monitoring coaching, and quality assurance guidelines● Analyzed customer feedback in detailed reports in order to set a clear missions to improve marketing techniques● Calculated customer behaviors to provide exceptional shopping and customer service experiences



Bentley Motors

• United Kingdom
• Motor Vehicle Manufacturing
• 700 & Above Employee

• Community Manager

  • Aug 2015 - Apr 2017

  ● Contracted by Bentley Motors, Inc. by European digital intelligence company, Actimage, in which I was hired as a Digital Marketing Consultant, to run the launch of a new mobile application, exclusively for Bentley owners.● Successfully launched a luxury and automotive industry first, social-networking mobile application, recruiting over 2,000 app memberships in a little over 1 year● Represent brand as main point of contact for Bentley's owner app● Managed the front-end mobile app web office back office, directing all app’s visuals, copy, event pages, memberships, help center, and consulting required● Provided one-to-one service for clientele, including brand services, product queries, event interests, and app support, maintaining brand integrity and confidentially ● Developed marketing awareness campaign directing the development, production, creation and implementation of communications programs (information and training tool-kits, point-of-sale merchandising, advertising photo shoots and direct-marketing initiatives)● Designed email campaigns and exceeded OEM industry standards and program’s forecast through effective marketing, communications, training and program management. ● Prepared and delivered presentations at Northern American Dealer Training and monthly progress report conferences, including consumer qualitative market-research efforts and advancing technology usages.● App testing and reporting, week on week KPIs, data analysis and strategic planning, providing leadership support to team of Developers● Gap analysis, OEM benchmarking, collaboration across business units, Current vs. Future state analysis● Planned, executed and hosted high net worth customer and public relations events● Conducted routine business reviews with creative agencies, suppliers, manufacturers, retailers, rights-holder● Content calendar management and developed personalized content, directed vehicle and lifestyle photo shoots for owners app



Actimage

• France
• IT Services and IT Consulting
• 100 - 200 Employee

• Digital Marketing Consultant

  • Jul 2015 - Apr 2017

  ● Web Community Manager for a high-valued luxury brand client, iPad and iPhone application● Successfully launched initial and redesigns of Bentley owner app to improve navigation and increase functionality● Established tracking system and benchmarks to enable analysis of response rates and modified marketing strategy to leverage most cost-effective mediums● Balanced two different companies’ proficiencies including individual development planning● Rated highest tier of relationship skills in Conquest, Sharing, Commitment/ investment, and Respect● Spent 3+ weeks on travel 4 different times● Flexibility to work long hours and weekends



Stone Properties VA, LLC

• Real Estate Agent and Broker Assistant

  • Sep 2014 - Aug 2016

  ● Advanced intrapersonal communications, trustworthiness, customer engagement, and lead follow-up● Negotiation, contract writing, budgeting, marketing, admin work, staging and showing houses ● Advanced intrapersonal communications, trustworthiness, customer engagement, and lead follow-up● Negotiation, contract writing, budgeting, marketing, admin work, staging and showing houses



CRAFTHOUSE - NOVA

• United States
• Restaurants
• 1 - 100 Employee

• Beer Expert, Server

  • Aug 2014 - Jul 2015

  ● Successfully completed World of Beer's beer school, scoring highest of new employees 99/100 ● Successfully completed World of Beer's beer school, scoring highest of new employees 99/100



The Counter®

• United States
• Restaurants
• 100 - 200 Employee

• Bar Tender

  • Oct 2013 - Jun 2015



The Park at 14th

• United States
• Hospitality
• 1 - 100 Employee

• Server, Event Planner, Promoter

  • Nov 2013 - Aug 2014

  ● Developed strategies for implementation to increase customer loyalty● Ensured a high level of customer satisfaction, exceeding customer expectation and receiving consistent high marks for performance● Marketed promotions through social media engagement, cold calling, emailing and word of mouth.● Organized event for over 150 attendees, resulting in over $4,000 in sales. ● Developed strategies for implementation to increase customer loyalty● Ensured a high level of customer satisfaction, exceeding customer expectation and receiving consistent high marks for performance● Marketed promotions through social media engagement, cold calling, emailing and word of mouth.● Organized event for over 150 attendees, resulting in over $4,000 in sales.



Great American Restaurants

• United States
• Restaurants
• 300 - 400 Employee

• Server

  • Jun 2011 - Feb 2012

  - Rated Outstanding by company standards. - Rated Outstanding by company standards.



The Cheesecake Factory

• United States
• Restaurants
• 700 & Above Employee

• Host, Server

  • May 2008 - Jun 2011

  - Designated Trainer: training new employees on company polices. - Designated Trainer: training new employees on company polices.