Dana Capkovicova

Project Manager & Business Consultant at ALCASYS
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Contact Information
us****@****om
(386) 825-5501
Location
Bratislava, Slovakia, SK
Languages
  • English Full professional proficiency
  • French Professional working proficiency
  • German Limited working proficiency
  • Czech Native or bilingual proficiency
Skills

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Credentials

  • ITIL Foundation Certificate in IT Service Management
    EXIN
    Sep, 2012
    - Oct, 2024
  • PRINCE2 Foundation
    APMG
    Dec, 2010
    - Oct, 2024
  • PRINCE2 Practitioner
    APMG
    Apr, 2013
    - Oct, 2024
  • State language examination - English - Foundation (Státní jazyková zkouška - anglický jazyk - základní úroveň)
    Státní jazyková škola, Frýdek Místek, Palackého 123

Experience

  • ALCASYS
    • Slovakia
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Project Manager & Business Consultant
      • 2016 - Present

      PROJECT MANAGEMENT | I am leading wide range of IT projects. In my portfolio you can find infrastructure projects as well as business projects based on the latest technologies as speech recognition and AI. I know how to efficiently deliver a waterfall project, but I have a lot of experience with agile methodologies focusing on delivery of maximal business value at minimal cost. BUSINESS CONSULTING | 15+ years of life in the world of contact centers has brought me a lot of experience which I will be happy to share with your teams. I have a hands on approach, so you will never hear from me just a theoretical advice, but I will always practically help you to let the things really happen. Show less

  • wesecon
    • Czechia
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • PMO Manager, Project Manager
      • 2021 - Present

      PMO Manager | Náplní této role je implementace nástrojů a procesů pro řízení projektů a projektové kanceláře: • Plánování a řízení kapacit / zdrojů • Plánování a řízení dodávek projektů • Definice a implementace interních metodik (např. pravidla pro výkaznictví, řízení přístupových práv, user lifecycle management atd.) PROJECT MANAGER | Řízení zákaznických dodávek v oblastech DEVOPS, Integrace, Vývojové projekty. PMO Manager | Náplní této role je implementace nástrojů a procesů pro řízení projektů a projektové kanceláře: • Plánování a řízení kapacit / zdrojů • Plánování a řízení dodávek projektů • Definice a implementace interních metodik (např. pravidla pro výkaznictví, řízení přístupových práv, user lifecycle management atd.) PROJECT MANAGER | Řízení zákaznických dodávek v oblastech DEVOPS, Integrace, Vývojové projekty.

  • BlueLink International CZ
    • Czechia
    • Outsourcing and Offshoring Consulting
    • 200 - 300 Employee
    • IMO Manager (IT Demand Manager)
      • 2013 - 2016

      PROJECT MANAGEMENT | Lead of international project for development and implementation of software for a call centers group with high complexity of products portfolio (multiple clients, 35 products implemented so far). > 800 users, 8 locations all over the world > Management of 15 project work streams PRODUCT MANAGEMENT | Preparation and ownership of communication related to internally developed SW. > Presentation (demo) of the SW> Creation of product sheets and other materials> Management of roadmap> Measurement, and optimization of user satisfactionDEMAND MANAGEMENT | Development of area and its surrounding processes. Primary point of contact for internal and external clients. Advocating of business interests in IT. > Collection and consolidation of requirements from clients and their consequent handover / takeover > Consultation, and identification of business needs and suggestion of respective solutions, search quick wins> Management of various IT projects (internal, external)> Definition and implementation of Demand process and simple IT projects portfolio management SECURITY - PCI DSS | Lead of implementation and maintenance of PCI DSS compliance, Service Provider level 1.> 3 successful recertifications since 2013 > Creation of multiple creative and appreciated campaigns> Expertise in building of Security Awareness Program Show less

    • Business Analysis Manager
      • 2011 - 2013

      SW DEVELOPMENT BACKLOG MANAGEMENT | Product owner and lead analyst for in-house developed applications. AUTOMATION OF USER LIFECYCLE MANAGEMENT | Lead of implementation of user identity management tool and respective changes in user lifecycle management in corporate multisite environment. > Collection, analysis and consolidation of requirements > Management of internal and external suppliers > Change management across 5 sites TEAM MANAGEMENT | Lead team of 5 IT analysts / app support Show less

    • Business Analyst
      • 2008 - 2011

      > Business requirements collection and analysis> SW Release management> Management of testers team

  • Team Trackers
    • Software Tester
      • 2008 - 2008

      > Testing of in-house developed CRM tool> Writing of testing scenarios

    • Airline representative (Customer Service)
      • 2005 - 2008

      > Multi-lingual customer care (both front-office & back-office) in airline industry

Education

  • Bankovní institut vysoká škola - Praha
    Master’s Degree, Information Technologies & Management
    2010 - 2012
  • FIS VŠE Praha
    Bachelor’s Degree, Business Information Systems
    2006 - 2010
  • Fachhochschule Darmstadt
    Informatics, Management, Erasmus, Germany
    2007 - 2008

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