Associate, Workforce Transformation

• Jul 2023 - Present

Management Consulting Intern

• Jul 2022 - Sep 2022

Management Consulting Intern at Digital - Workforce Transformation (People & Organisation): Supported strategic workforce planning for a global bank in line with digitalisation and sustainability trends. Crafted 15 competency descriptors for identified in-demand skills by analysing and synthesising information from recognised skills frameworks, course and training descriptions, and client programmes and practices. Refreshed 3 job descriptions of in-demand roles in client’s business according to industry labour market reports and similar job descriptions. Reviewed over 1000 client Learning & Development (L&D) materials to assess relevance to 70 in-demand competencies as part of L&D audit to identify gaps and recommend improvement areas. Assembled reports, proposal decks and client engagement materials. Show less

Undergraduate Research Assistant

• Jan 2022 - Aug 2022

Performed literature reviews on over 200 journal articles of organisational change/employee proactivity research.Identified credible scales used for measuring employee trust, proactivity, socioeconomic status.Assisted in coding of over 800 responses of workplace proactivity data.

Undergraduate Teaching Assistant

• Aug 2021 - Dec 2021

Module: Management of People at WorkPrepared 13 weeks of student activity and discussion materials for introductory organisational behaviour course.Held student consultations and provided clarifications on course material.

Service Transformation Intern

• May 2022 - Jul 2022

Intern at SingHealth Headquarters - Office of Service Transformation. Proposed and customised questionnaires for patients, clinicians, patient service associates and other business functions to understand roles and pain points in outpatient appointment making process. Applied Design Thinking by coding and categorising insights across 15 interviews to define key issues in appointment-making process. Evaluated raw data on multi-chronic patient appointments using Excel and Tableau to investigate opportunities for appointment optimisation. Supported documentation of stakeholder interviews by transcribing interviews and consolidating notes. Utilised Miro to create visualisations of appointment-making service flows and processes. Verified external vendor’s claims against tax invoices to support claim processing for grant project. Show less

Associate Analyst

• May 2021 - Jul 2021

Analysed business objectives to interpret project research objectives for 5 public sector clients. Conducted desk research on market landscapes/backgrounds to understand current target audience engagement. Designed research methodologies/frameworks like customer segmentation, sample size/error, operationalisation. Developed original company proposal deck Powerpoint template for presentation to clients. Analysed business objectives to interpret project research objectives for 5 public sector clients. Conducted desk research on market landscapes/backgrounds to understand current target audience engagement. Designed research methodologies/frameworks like customer segmentation, sample size/error, operationalisation. Developed original company proposal deck Powerpoint template for presentation to clients.

Program Associate

• May 2020 - Oct 2020

Coordinated programme execution of Vivace 2020, SMU’s first online Co-Curricular Activity (CCA) fair Liaised with representatives from over 150 CCAs Headed uploading of CCA information and publicity content onto Vivace microsite Coordinated programme execution of Vivace 2020, SMU’s first online Co-Curricular Activity (CCA) fair Liaised with representatives from over 150 CCAs Headed uploading of CCA information and publicity content onto Vivace microsite

Event Assistant

• Apr 2019 - Apr 2019

Assisted Share Registry Services department with corporate secretarial work for clients' Annual General Meetings Assisted Share Registry Services department with corporate secretarial work for clients' Annual General Meetings