Senior Asset Manager

• Aug 2022 - Present

Retail and Commercial Tenancy Manager

• Jul 2019 - May 2022

Fed Square Pty Ltd was a state-government founded organisation coordinating and managing tenancies, programming, and marketing of all the public spaces and assets at Federation Square in Melbourne, Victoria. I was chiefly responsible for maximising the net property value and income of the group in addition to coordinating stakeholder engagement. ADDITIONAL RESPONSIBILITIES • Management of tenant relationships through mutually beneficial arrangement and engagement strategies to encourage tenants in promoting events and tourism development. • Development and implementation of community plans to engage retailers. • Development and delivery of annual budgets across income and negotiation of all new leases and renewals. • Development and implementation of annual business plans and budgets to support the Executive Team in meeting and exceeding strategic targets. • Establishment and maintenance of stakeholder relationships to develop a pipeline of prospective tenants and leverage influence among prospective tenants. • Management and professional development of leasing agents in addition to mentoring the Lease Administrator and Administration Support team. • Management of tenant auditing to ensure compliance with Workplace Health and Safety policies and procedures as well as essential service requirements. • Management of regulatory compliance with industry specific legislation and policies. NOTABLE ACHIEVEMENTS • Developed and delivered a new Leasing Strategy Plan and commercial business plan to optimise existing tenancy strategies and drive significant growth across programmes and events. • Collaborated with the Marketing and Communications and Events staff to promote Fed Square in addition to supporting and advising tenants regarding business improvements.

Retail Leasing Executive

• Nov 2018 - Jul 2019

JLL is a global real estate services firm specialising in commercial property and investment management in addition to providing a range of specialty services for property owners, developers, and other key stakeholders.I was responsible for managing a dynamic property portfolio as well as a network of prospective tenants. This was in addition to managing sales and customer services activities across the property portfolio as well as coordinating property maintenance and leasing contracts.ADDITIONAL RESPONSIBILITIES• Management and maintenance of all leasing activities documentation, including contracts.• Management of External Service Providers such as leasing agents, lawyers, and contractors.• Development and delivery of leasing activity reports to property owners in addition to providing owners with consultancy advice concerning current market conditions, rent expectations, and general risks.• Collaboration with the Property Team as well as Centre Managers to drive performance across all leasing activities.NOTABLE ACHIEVEMENTS• Maintained a record of achievement across financial targets for property owners in my portfolio and for the business.• Negotiated a range of key commercial contracts as well as other contract terms for company owned assets including office and retail functions.

Senior Centre Manager

• Dec 2015 - Nov 2018

I was responsible for managing tenancy fit-out works as well as all operational functions in the Victorian Retail Portfolio in addition to managing financial budgeting, forecasting, and reporting.This also included collaborating with senior management and executive teams, both internally within the group and externally with clientele, to develop and implement business plans across retail centres and ensuring retailers comply with leasing obligations.ADDITIONAL RESPONSIBILITIES• Management of financial reporting across P&L, budgeting, forecasting, and other reporting for arrears and legal matters on behalf of clientele. • Management of Workplace Health and Safety compliance in addition to managing business cases and CapEx approvals for client owners.• Coordination of tactic leasing, lease renewals, and mall leasing for commercial shopping centres.• Management and professional development of the Centre Team in addition to mentoring the Administration Manager, the Operations Manager, and the Marketing Manager to uplift centre operations.• Maintenance of stakeholder relations across contractors, security, and cleaning teams to make role accountabilities. NOTABLE ACHIEVEMENTS• Maintained a record of achievement for the lowest arrears within the portfolio.• Managed leasing operations for two vacancies in a Greenfield site and achieving rental targets and below-budget incentives.• Managed the seamless transition of Coburg North after the centre was divested to a new owner. • Developed and implemented new dining, crosswalk, and post-box areas at the centre, resulting in a significant improvement to customer experience.• Managed and resolved a range of risks to mitigate overall risks to landlords, notably in the case of resolving noise complaints between a wellness clinic and nearby gym.• Developed and mentored the Administration Manager whose performance resulted in a promotion as a Retail Manager.

Retail Centre Manager

• May 2008 - Dec 2015

Coles Group Property Developments Ltd is a subsidiary of Coles Supermarkets Australia Pty Ltd developing, owning, and leasing commercial sites and shopping centres.I was responsible for managing centre operations for the Coles Victorian Portfolio, with daily accountability to manage owned property functions, coordinate assets and asset development, and lead the development team in sourcing, scoping, and executing new centre developments from initial construction to centre grand openings.This included managing stakeholder relations across the portfolio with contractors, developers, and centre owners in addition to liaising with the property department for specific development projects.ADDITIONAL RESPONSIBILITIES• Management of all Coles-owned shopping centre properties on behalf of the group in mixed use developments, predominantly across retail and commercial sites.• Coordination of all owner’s representative duties for strata titled properties. • Development and delivery of property income and expenditure budgets and as well as supporting P&L functions. • Collaboration with the Marketing team to develop strategies driving traffic to new and existing assets.NOTABLE ACHIEVEMENTS• Collaborated with wider teams to develop and implement place-making initiatives for all new centres developed and owned by the group.• Successfully added value by delivering recommendations on the need for registered gas meters across developed centres to eliminate time and costs associated with reading meters, calculating costs, and on-charging tenants.• Maintained a consistent debt level of under two per cent across the portfolio.• Successfully negotiated a contract with Video Ezy to operate DVD machines with centres to increase income. • Successfully negotiated new lease terms with retailers, including but not limited to Country Road, Perri Cutten, Witchery, Endota, Coffee Club, Converse, and Cotton On.

Lease Administration Manager

• Feb 2006 - May 2008

I was responsible for developing leases to meet financial business objectives in addition to liaising between leasing agents and the group legal counsel teams to reduce legal obligations of owners on new leases and developments.This was in addition to developing and delivering NPV lease calculations and presenting RDC documentation to the group’s Directors.ADDITIONAL RESPONSIBILITIES• Management of lease approval forms for Director’s approval and critiquing letters of offer to ensure the owner was not adversely exposed. This included advising the owner on recommended lease options.• Negotiation of lease terms with tenants as the appointed Coles landlord representative. This included negotiating commercial terms and new lease deals with sub-lease retailers and industrial tenants.• Delivery of disclosure statements as well as lease documentation. This included briefing external internal solicitors and managing costs accordingly.NOTABLE ACHIEVEMENTS• Negotiated a lease deal within a short time-frame and achieved above budget rental for a NSW site that had been vacant for one year in a development-affected area with a long-term sub-tenant.• Coordinated lease administration processes in addition to mentoring the contracted Leasing Manager for Lynbrook Village to deliver an opening occupancy of 90 per cent within a low-traffic retail market area.• Successfully maintained strong relationships with internal and external leasing managers across the portfolio.

Retail Portfolio Coordinator

• Sep 2005 - Feb 2006

Jones Lang LaSalle is a financial services firm specializing in real estate services. With global revenues of US$2.9B operating in 70 countries managing US$43B worth of assets JLL is an industry leader. In the role of Portfolio Coordinator I was responsible for administrating the ISPT retail portfolio for Jones Lang LaSalle, reporting to the Portfolio Manager.

Assistant Property Manager

• Feb 2003 - Sep 2005

In the role of Assistant Property Manager, I was completely accountable for managing Colord House, West Perth. I also provided relief for a team of 9 Property Managers in their absence.

Sales and Marketing Assistant

• Jul 2002 - Feb 2003

Personal Assistant, Head of Sales and Leasing

• Jan 2002 - Jul 2002

Personal Assistant, CEO

• Aug 2000 - Jan 2002