Information Technology Project Manager

• Oct 2021 - Present

Enterprise System Analyst

• Jul 2017 - Jan 2020

• Experience deploying enterprise applications in a cloud environment • Led the designing, maintaining, and implementing scalable infrastructure solutions for customer communications deliverables leveraging Document Creation Software products • Developed best practices and governance for architecture configuration and business processes, including the coordination of large-scale platform upgrades. • Manage of production output infrastructure testing including production output streams, printers, queue managers, output creation applications, integration testing and overall quality of production print. • Lead technology projects from inception to completion. Facilitate communication and coordination between application teams, client operations teams, and technical/infrastructure teams in ITS. Create project plans, business cases, scope definitions, and risk assessments. Manage the creation and maintenance of all required PMO documentation. • Managed overall technology integration. Work with internal technology teams, ITS infrastructure teams, outside vendors and consultants to create seamless and dependable links between systems. • Proactively build and foster relationships with business areas. Master business processes and address areas of concern of ITS infrastructure business partners. Act as a central “point person” for Production Output issues in the client operations and application development areas related to ITS. Gather technical and business needs and other information necessary for project prioritization and budgeting

Enterprise System Analyst

• Oct 2010 - Jul 2017

• Responsible for designing and implementing scalable infrastructure solutions for customer communications deliverables leveraging Doc1/EngageOne and Thunderhead Now (Enterprise CRM SAAS solution). • Developed best practices and governance for architecture configuration and business processes, including the coordination of large-scale platform upgrades. • Architecture and infrastructure consulting for extending internal capabilities, capacity planning for growth, new technology, and performance tuning. • Manage of production output infrastructure testing including production output streams, printers, queue managers, output creation applications, integration testing and overall quality of production print. • Lead technology projects from inception to completion. Facilitate communication and coordination between application teams, client operations teams, and technical/infrastructure teams in ITS. Create project plans, business cases, scope definitions, and risk assessments. Issue periodic status reports to stakeholders regarding project progress. • Proactively seek out new output technologies and possible solutions to meet the needs of customers and application development teams. Anticipate future business problems and needs and strive to find appropriate and cost-effective solutions to meet business needs. • Ensure team compliance with standards, procedures, and controls. • Responsible for overall technology integration. Work with internal technology teams, ITS infrastructure teams, outside vendors and consultants to create seamless and dependable links between systems. • Proactively build and foster relationships with business areas. Master business processes and address areas of concern of ITS infrastructure business partners. Gather technical and business needs and other information necessary for project prioritization and budgeting

Technical System Analyst I

• Nov 2001 - Oct 2010

• Worked with business and IT associates to provide consulting, technical support, and understand both business and technical requirements. • Experienced in soliciting use cases, applying methodologies such as Rational Unified Process and Unified Modeling Language, and managing the scope of applications, projects, and related change. • Participated in gathering and analyzing of internal business requirements through workflow analyses and user discussions, and translated those requirements into detailed functional designs for development, testing and implementation. • Developed SME level skills on various enterprise technologies, such as DOC1/EngageOne, Sefas OpenPrint, Payformance Secure32, Harbor Payments Fi-Ware, and Adobe Acrobat.

Project Manager Lead

• Feb 1999 - Nov 2001

Management of Customized Communication Statements and development of Benefit Portfolio for client.• Team with customers and internal departments to determine the custom formatting of clients needs• Create Analysis Documents for Personalized Communication Statements (PCS). This translate client requirements into a technical format• Research and determine custom formatting needs of the client via information systems using TSO, JCL, DOS, CICS, and ADB2 tables• Create application rules used to test the conditions and variable scenarios of each PCS• Investigate and resolve formatting issues identified by client, client team testers, and unit testing team• Create and maintain the status of PCS development within the client team database on a weekly basis• Solicit, develop, and implement ideas to improve the quality of PCS setups (Quality Initiative) while Coaching new associates on Doc1 tools