Experience

Bertelsmann Accounting Services

• Germany
• Financial Services
• 1 - 100 Employee

• Senior Credit Representative

  • Jul 2017 - Present

  Works directly with independent book store owners, bookkeepers and clients to assist in managing credit accounts and invoicing as well as assessing risk to the company. Adapts to several types of business needs to achieve success for both parties in collecting payments and setting up businesses to allow for appropriate credit lines within PRH's terms of sale. Communication via email and phone is a constant. Works full time remotely utilizing software such as Microsoft Teams and Webex to stay connected. Prepares spreadsheets and appropriate documentation as well as maintaining daily, weekly and monthly reports in order to achieve individual and team goals. Places accounts for collections when needed for the credit department. Leads onboarding of accounts, working with other departments, in setting up payment services through a third party vendor. Show less



NWSB Bank, A Division of ACNB Bank

• United States
• Financial Services
• 1 - 100 Employee

• Retail Lending Administrator

  • May 2016 - Jun 2017

  Reviews all Consumer loan applications that are received by each of our seven branches. Works solely to underwrite and process each application from start to finish. Orders appraisals, title work and insurance to move loans efficiently to settlement. Works closely with branch managers and VP of Retail Lending as well as the Credit department to insure borrowers are receiving fair lending and efficient customer service. Maintains monthly reporting and assists in meeting production goals. Provides training and support to branches with questions regarding consumer lending processes. Show less

• Loan Administrator

  • Dec 2012 - May 2016

  As a Loan Administrator, I am responsible for maintaining and booking new loan accounts within the bank. Duties include: answer customer calls, booking new loans, creating and reviewing loan files in compliance with bank regulations, reviewing and maintaining reports, sending out mailings, contacting outside parties and customers to maintain insurance and processing loan payments. I report directly to the Loan Servicing Manager.



Our Household

• Homemaker

  • Oct 2010 - Dec 2012

  Maintain family budget, prepare all meals (make my own baby food), maintain home & landscaping, prepare taxes, plan vacations, managing a two year old Maintain family budget, prepare all meals (make my own baby food), maintain home & landscaping, prepare taxes, plan vacations, managing a two year old



NWSB Bank, A Division of ACNB Bank

• United States
• Financial Services
• 1 - 100 Employee

• Consumer Lender

  • Mar 2006 - Oct 2010

  Making lending decisions for local auto dealerships, underwriting consumer loans for branch staff, collecting on past due accounts, creating & maintaining reports for executive office, preparing loan documentation, learning new software programs as needed in producing documentation and maintaining account records, administrative duties as assigned for several departments within the bank.

• Residential/Consumer Loan Specialist

  • Aug 2003 - Mar 2006

  Within five months of working for NWSB as a full-time teller, I was able to move into the position of loan processor working more closely with details of lending ina back office setting. My duties include; checking lender's document requests for completeness & accuracy; preparing, examining, filing and processing loan documents to include: consumer secured/unsecured, indirect lending, lines of credit, second mortgages, balloon mortgages, ARM's, construction to perm mortgages and temporary financing; servicing customer loans whether through direct contact or through the lender to include: processing payments, creating/waiving fees, creating payment schedules, adjusting payments and rates, mailing and requesting customer statements, tracking insurance and collateral and applying appropriate lien's through MVA to county recording offices. Balancing monthly general ledger accounts is also included when assistance is needed from my supervisor. Show less

• Bank Teller

  • Mar 2003 - Aug 2003

  Perform basic teller duties such as, reconciling cash drawer, performing customer transactions involving deposits and withdrawals; ATM settlement; building customer rapport; answering phones and keeping updated with bank's products.



Bailey Travel

• Group Travel Specialist

  • Jul 2002 - Feb 2003

  I obtained this position while in travel school and began interning for Bailey in April. Soon after I was able to take on full time status with duties including; building client rapport, invoicing payments, public speaking, planning and building tours for groups, customer service, handling complaints, marketing for new business and record keeping. I obtained this position while in travel school and began interning for Bailey in April. Soon after I was able to take on full time status with duties including; building client rapport, invoicing payments, public speaking, planning and building tours for groups, customer service, handling complaints, marketing for new business and record keeping.



SunTrust

• United States
• Financial Services
• 700 & Above Employee

• Services Representative

  • Jan 2000 - Apr 2001

  This position was a stepping stone into the different aspects of banking involving sales, cold calling, customer service and direct lending from application to closing. I obtained skills such as: Marketing products and services; teleconsulting; Aggressive sales to include, asking for a client's business, scripting, opening accounts and upgrading current clients with more products; This position was a stepping stone into the different aspects of banking involving sales, cold calling, customer service and direct lending from application to closing. I obtained skills such as: Marketing products and services; teleconsulting; Aggressive sales to include, asking for a client's business, scripting, opening accounts and upgrading current clients with more products;