Experience

Elevance Health

• United States
• Hospitals and Health Care
• 700 & Above Employee

• CCR2

  • Oct 2021 - Present



Anthem, Inc.

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Customer Care Representative I

  • Oct 2021 - May 2022



Progressive Insurance

• United States
• Insurance
• 700 & Above Employee

• Insurance Agent

  • Mar 2018 - Aug 2021



The Home Depot

• United States
• Retail
• 700 & Above Employee

• Cashier Customer Service

  • Oct 2010 - Sep 2018

  Provide outstanding and quick checkout service to customers at our registers. Have thorough knowledge of all policies, procedures and duties related to customer transactions. Greet all customers and maintain a safe and organized area to ensure the highest quality customer service experience.Works at the Special Service desk answering customer questions (via telephone or in person), setting expectations, facilitating will call pick -ups,online orders,deliveries and resolving any issues that arise. Show less



Avon

• United Kingdom
• Personal Care Product Manufacturing
• 700 & Above Employee

• Independent Sales Representative

  • Feb 2014 - 2016



Duke University Health System

• Hospitals and Health Care
• 700 & Above Employee

• Patient Service Representative

  • Feb 2012 - 2015

  Appropriately and accurately verifies insurance and benefits for maximum reimbursement. Enter new coverage as required and verify coverage accurately. Use RTE or the appropriate electronic insurance verification system to verify coverage and obtain core benefits for non-RTE enabled payors. Enter all core benefits into the benefit collection screen in Maestro Care (e.g. copays, deductibles, out of pocket max, etc.) Determine and update the coordination of benefits. Terminate expired insurance based on eligibility. Identify and mark self-pay and charity care patients according to the departmental process.Obtains referrals, authorizations, pre-determinations, or prior approvals based on insurance requirements. Complete necessary authorization prior to the date of service. Document authorization and pre-certification information appropriately. Obtain financial clearance for accounts requiring additional review (i.e. Peer to Peer, MDO). Notify provider/clinic/CFO/CMO as appropriate and per procedure of pending/denied procedures. Resolve all alerts and warnings encountered during pre-registration work flow. Show less

• Patient Service Associate

  • Oct 2008 - Feb 2012

  Coordinate and participate in a variety of duties associated with daily clinic preparation process, patient identification, patient check in/out, charge posting, cash management and patient appointment scheduling. Position also involves customer service, message distribution, ancillary scheduling and preparation and referrals management.