Dana-Paulette Perkins-Richardson
Associate Director Information Technology Digital Transformation (DTX) at Creighton University- Claim this Profile
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Bio
Credentials
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Scrum Master Certified (SMC)
Agile For All, LLCMar, 2018- Oct, 2024 -
Certified SAFe® 4 Agilist
Scaled Agile, Inc.Nov, 2018- Oct, 2024
Experience
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Creighton University
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United States
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Higher Education
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400 - 500 Employee
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Associate Director Information Technology Digital Transformation (DTX)
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Nov 2020 - Present
Planning, Monitoring, and Implementing plans and goals for the department, supervising daily operations, ensuring compliance with regulations and internal policies. Accountable for the delivery of effective and efficient customer service and IT service management. Manage installation, maintenance, enhancement, and new development of websites that provide maximum performance and availability to staff, employees, and students/customers. Ensures employees understand their job… Show more Planning, Monitoring, and Implementing plans and goals for the department, supervising daily operations, ensuring compliance with regulations and internal policies. Accountable for the delivery of effective and efficient customer service and IT service management. Manage installation, maintenance, enhancement, and new development of websites that provide maximum performance and availability to staff, employees, and students/customers. Ensures employees understand their job duties and how performance will be measured. Evaluates employee performance and provides feedback. Works as project manager and scrum master helping to oversee the scrum and development team. Agile evangelist and acting as a buffer between the scrum team and product owner and maintain a safe working environment for the team by helping with conflict resolution and working closely with Product and Business Owners in prioritizing backlog and release management. Show less Planning, Monitoring, and Implementing plans and goals for the department, supervising daily operations, ensuring compliance with regulations and internal policies. Accountable for the delivery of effective and efficient customer service and IT service management. Manage installation, maintenance, enhancement, and new development of websites that provide maximum performance and availability to staff, employees, and students/customers. Ensures employees understand their job… Show more Planning, Monitoring, and Implementing plans and goals for the department, supervising daily operations, ensuring compliance with regulations and internal policies. Accountable for the delivery of effective and efficient customer service and IT service management. Manage installation, maintenance, enhancement, and new development of websites that provide maximum performance and availability to staff, employees, and students/customers. Ensures employees understand their job duties and how performance will be measured. Evaluates employee performance and provides feedback. Works as project manager and scrum master helping to oversee the scrum and development team. Agile evangelist and acting as a buffer between the scrum team and product owner and maintain a safe working environment for the team by helping with conflict resolution and working closely with Product and Business Owners in prioritizing backlog and release management. Show less
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Mount Zion Church
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Greater Omaha Area
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Chief Technology and Executive Officer
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Jan 2006 - Present
Chief Administrative and Technology Officer, Volunteer • Primarily responsible for the oversight, management, and planning of all projects and departmental ministries of the organization. This oversight includes all financial aspects of the organization including operations, costing, and budgeting. • Lead Software and Systems Engineer in supporting and implementing technical solutions used by the organization. Technical tools used include Windows Server, membership support… Show more Chief Administrative and Technology Officer, Volunteer • Primarily responsible for the oversight, management, and planning of all projects and departmental ministries of the organization. This oversight includes all financial aspects of the organization including operations, costing, and budgeting. • Lead Software and Systems Engineer in supporting and implementing technical solutions used by the organization. Technical tools used include Windows Server, membership support applications, digital presentation software, reporting tools, MS Access, Java, HTML, CSS, Adobe Dreamweaver and Photoshop. Key Results include: • Implemented church management and financial systems into our platform. Developed a customer relationship manager system to manage our jurisdiction contacts, assets, and events. Developed an issue tracking system and website for organization. • Re-engineered processes through automation and directives to streamline procedures and business operation, ensuring that the organization is compliant to nonprofit government guidelines and stipulations. • Integrated financial and membership management systems. Show less Chief Administrative and Technology Officer, Volunteer • Primarily responsible for the oversight, management, and planning of all projects and departmental ministries of the organization. This oversight includes all financial aspects of the organization including operations, costing, and budgeting. • Lead Software and Systems Engineer in supporting and implementing technical solutions used by the organization. Technical tools used include Windows Server, membership support… Show more Chief Administrative and Technology Officer, Volunteer • Primarily responsible for the oversight, management, and planning of all projects and departmental ministries of the organization. This oversight includes all financial aspects of the organization including operations, costing, and budgeting. • Lead Software and Systems Engineer in supporting and implementing technical solutions used by the organization. Technical tools used include Windows Server, membership support applications, digital presentation software, reporting tools, MS Access, Java, HTML, CSS, Adobe Dreamweaver and Photoshop. Key Results include: • Implemented church management and financial systems into our platform. Developed a customer relationship manager system to manage our jurisdiction contacts, assets, and events. Developed an issue tracking system and website for organization. • Re-engineered processes through automation and directives to streamline procedures and business operation, ensuring that the organization is compliant to nonprofit government guidelines and stipulations. • Integrated financial and membership management systems. Show less
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Department of Health & Human Services, Nebraska
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Lincoln, Nebraska, United States
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Sr. Project Manager
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Feb 2020 - Nov 2020
• Provide Project Management/Scrum Master Leadership - Facilitate project initiation, planning, execution, measurement, and control activities for a variety a highly visible projects across multiple divisions associated with the Nebraska Department of Health and Human Services projects portfolio. • Broadly, the position consisted of the following activities: • Initiation: chartering project objectives; defining project scope; building the project team; creating initial project… Show more • Provide Project Management/Scrum Master Leadership - Facilitate project initiation, planning, execution, measurement, and control activities for a variety a highly visible projects across multiple divisions associated with the Nebraska Department of Health and Human Services projects portfolio. • Broadly, the position consisted of the following activities: • Initiation: chartering project objectives; defining project scope; building the project team; creating initial project budgets; identifying stakeholders; setting up project governance structures; creating project control processes and artifacts • Planning: facilitating the development of Work Breakdown Structures (WBS) and drafting project plans; setting up project tools and infrastructure; conducting initial meetings with governance groups; creating project controls for issue, risk, and financial management; beginning project reporting and task management/measurement • Business and Technical Requirements: facilitating the work of teams in translating business objectives and vision into clear business requirements; facilitate work with technical teams and system integrators to deliver functionality and needs as defined in the business requirements; Requirements Traceability from contract through implementation. Show less • Provide Project Management/Scrum Master Leadership - Facilitate project initiation, planning, execution, measurement, and control activities for a variety a highly visible projects across multiple divisions associated with the Nebraska Department of Health and Human Services projects portfolio. • Broadly, the position consisted of the following activities: • Initiation: chartering project objectives; defining project scope; building the project team; creating initial project… Show more • Provide Project Management/Scrum Master Leadership - Facilitate project initiation, planning, execution, measurement, and control activities for a variety a highly visible projects across multiple divisions associated with the Nebraska Department of Health and Human Services projects portfolio. • Broadly, the position consisted of the following activities: • Initiation: chartering project objectives; defining project scope; building the project team; creating initial project budgets; identifying stakeholders; setting up project governance structures; creating project control processes and artifacts • Planning: facilitating the development of Work Breakdown Structures (WBS) and drafting project plans; setting up project tools and infrastructure; conducting initial meetings with governance groups; creating project controls for issue, risk, and financial management; beginning project reporting and task management/measurement • Business and Technical Requirements: facilitating the work of teams in translating business objectives and vision into clear business requirements; facilitate work with technical teams and system integrators to deliver functionality and needs as defined in the business requirements; Requirements Traceability from contract through implementation. Show less
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Luma Consulting Services/Lincoln Financial Group (LFG)
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Greater Omaha Area
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Information Technology Project Manager/Scrum Master
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Jan 2018 - Feb 2020
Provide Project Management/Scrum Master Leadership - Responsible for overseeing and planning multiple projects and sprints across all phases of development and implementation while working as part of a cross functional team to achieve project milestones. Moved between agile and waterfall approaches depending on project dynamics, specifics, and client goals. o Managing resources and monitoring workflow and developing dashboards, status reports, cost estimates and risk management… Show more Provide Project Management/Scrum Master Leadership - Responsible for overseeing and planning multiple projects and sprints across all phases of development and implementation while working as part of a cross functional team to achieve project milestones. Moved between agile and waterfall approaches depending on project dynamics, specifics, and client goals. o Managing resources and monitoring workflow and developing dashboards, status reports, cost estimates and risk management plans. o Direct and leading teams across broad technical, financial, and business disciplines. Focus teams on business objectives and track progress to ensure project milestones were completed on time, on budget and with the desired results. o Collaborate with development, QA, SMEs, and BA/BSAs to plan project sprints/iterations. Facilitate Joint Application Design Sessions and Rapid Application Development to recover schedule and cost. • Acted as scrum master and evangelist of agile methodologies, facilitating sprint planning, daily scrums, retrospectives, stakeholder meetings, and software demonstrations. Educate and reinforce scrum methodology and agile framework to team members and key stakeholders. • Technologies/Tools Used: VersionOne, Jira and Confluence, MS Project, MS Teams, and Sharepoint, Java, Oracle, Adeptia, Global IQX, Business Objects, AWD workflow. Show less Provide Project Management/Scrum Master Leadership - Responsible for overseeing and planning multiple projects and sprints across all phases of development and implementation while working as part of a cross functional team to achieve project milestones. Moved between agile and waterfall approaches depending on project dynamics, specifics, and client goals. o Managing resources and monitoring workflow and developing dashboards, status reports, cost estimates and risk management… Show more Provide Project Management/Scrum Master Leadership - Responsible for overseeing and planning multiple projects and sprints across all phases of development and implementation while working as part of a cross functional team to achieve project milestones. Moved between agile and waterfall approaches depending on project dynamics, specifics, and client goals. o Managing resources and monitoring workflow and developing dashboards, status reports, cost estimates and risk management plans. o Direct and leading teams across broad technical, financial, and business disciplines. Focus teams on business objectives and track progress to ensure project milestones were completed on time, on budget and with the desired results. o Collaborate with development, QA, SMEs, and BA/BSAs to plan project sprints/iterations. Facilitate Joint Application Design Sessions and Rapid Application Development to recover schedule and cost. • Acted as scrum master and evangelist of agile methodologies, facilitating sprint planning, daily scrums, retrospectives, stakeholder meetings, and software demonstrations. Educate and reinforce scrum methodology and agile framework to team members and key stakeholders. • Technologies/Tools Used: VersionOne, Jira and Confluence, MS Project, MS Teams, and Sharepoint, Java, Oracle, Adeptia, Global IQX, Business Objects, AWD workflow. Show less
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West Corporation
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IT Services and IT Consulting
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700 & Above Employee
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Information Technology Manager
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Dec 2011 - Nov 2017
Responsible for managing, training and providing leadership to technical staff, continuously striving to enhance systems provided to clients and internal customers; manage the day-to-day activities of assigned staff. Analyze, design, code, test, document, implement and maintain application changes. Key Responsibilities: • Provide technical leadership and oversight in the support of the systems as well as collaborate with other technology groups to help ensure effectiveness of… Show more Responsible for managing, training and providing leadership to technical staff, continuously striving to enhance systems provided to clients and internal customers; manage the day-to-day activities of assigned staff. Analyze, design, code, test, document, implement and maintain application changes. Key Responsibilities: • Provide technical leadership and oversight in the support of the systems as well as collaborate with other technology groups to help ensure effectiveness of technology systems in enabling Client customers to conduct day-to-day business. • Provide leadership and collaborate with product management, client account managers, and end users to solicit, clarify, and develop business requirements for business application enhancements and problem resolutions. • Responsible for overseeing and planning multiple projects and sprints across all phases of development and implementation while working as part of an interdisciplinary team to achieve project milestones. This includes managing resources and monitoring workflow and developing dashboards, status reports, cost estimates and risk management. Direct and lead development team from project initiation through delivery of final product. • Acted as scrum master and evangelist of agile methodologies, facilitating sprint planning, daily scrums, retrospectives, stakeholder meetings, and software demonstrations. • Educate and reinforce scrum methodology and agile framework to team members and key stakeholders. Supported development and software quality assurance to ensure optimal progress and product stability for end users and maintain best software engineering practices. Show less Responsible for managing, training and providing leadership to technical staff, continuously striving to enhance systems provided to clients and internal customers; manage the day-to-day activities of assigned staff. Analyze, design, code, test, document, implement and maintain application changes. Key Responsibilities: • Provide technical leadership and oversight in the support of the systems as well as collaborate with other technology groups to help ensure effectiveness of… Show more Responsible for managing, training and providing leadership to technical staff, continuously striving to enhance systems provided to clients and internal customers; manage the day-to-day activities of assigned staff. Analyze, design, code, test, document, implement and maintain application changes. Key Responsibilities: • Provide technical leadership and oversight in the support of the systems as well as collaborate with other technology groups to help ensure effectiveness of technology systems in enabling Client customers to conduct day-to-day business. • Provide leadership and collaborate with product management, client account managers, and end users to solicit, clarify, and develop business requirements for business application enhancements and problem resolutions. • Responsible for overseeing and planning multiple projects and sprints across all phases of development and implementation while working as part of an interdisciplinary team to achieve project milestones. This includes managing resources and monitoring workflow and developing dashboards, status reports, cost estimates and risk management. Direct and lead development team from project initiation through delivery of final product. • Acted as scrum master and evangelist of agile methodologies, facilitating sprint planning, daily scrums, retrospectives, stakeholder meetings, and software demonstrations. • Educate and reinforce scrum methodology and agile framework to team members and key stakeholders. Supported development and software quality assurance to ensure optimal progress and product stability for end users and maintain best software engineering practices. Show less
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All Native Systems
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Information Technology & Services
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1 - 100 Employee
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Lead Systems Engineer
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Aug 2004 - Sep 2011
Key Results include: • Spearheaded research, documentation, and evaluation of existing processes and systems to conceptualize and implement business technical solutions to improve performance, reduce cost, improve sustainability and establish best practices within the company. Presented technical solutions to management, subject matter experts, key stakeholders, and end user community. • Designed, developed, implemented, and administered the company’s SharePoint environment including… Show more Key Results include: • Spearheaded research, documentation, and evaluation of existing processes and systems to conceptualize and implement business technical solutions to improve performance, reduce cost, improve sustainability and establish best practices within the company. Presented technical solutions to management, subject matter experts, key stakeholders, and end user community. • Designed, developed, implemented, and administered the company’s SharePoint environment including sites for Sales Lead Pipeline to manage business contacts, leads, and sales, a Bug Tracking system to track and manage software and process issues, a Project Tracking system, a Document Library Sites, and Contacts Management System. • Administered and provided technical support for the Microsoft Dynamics Financial System including data conversion, interface enhancements, troubleshooting, and reporting. Also, developed and maintained the company’s asset tracking and work order database and system. Show less Key Results include: • Spearheaded research, documentation, and evaluation of existing processes and systems to conceptualize and implement business technical solutions to improve performance, reduce cost, improve sustainability and establish best practices within the company. Presented technical solutions to management, subject matter experts, key stakeholders, and end user community. • Designed, developed, implemented, and administered the company’s SharePoint environment including… Show more Key Results include: • Spearheaded research, documentation, and evaluation of existing processes and systems to conceptualize and implement business technical solutions to improve performance, reduce cost, improve sustainability and establish best practices within the company. Presented technical solutions to management, subject matter experts, key stakeholders, and end user community. • Designed, developed, implemented, and administered the company’s SharePoint environment including sites for Sales Lead Pipeline to manage business contacts, leads, and sales, a Bug Tracking system to track and manage software and process issues, a Project Tracking system, a Document Library Sites, and Contacts Management System. • Administered and provided technical support for the Microsoft Dynamics Financial System including data conversion, interface enhancements, troubleshooting, and reporting. Also, developed and maintained the company’s asset tracking and work order database and system. Show less
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Lockheed Martin IS&S
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Greater Omaha Area
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Lockheed Martin IS&S, Omaha, Nebraska (September 2004 – November 2010)
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Sep 2004 - Nov 2010
• Elicited, developed, validated, and maintained system requirements specifications, use cases, and interactive screen mockups to support and implement new and enhance capabilities through interactive collaboration sessions and prototypes to elicit feedback from the customers, flush out requirements. • Worked closely with Program Management Office to manage and coordinate Software Control Boards, Risk Management Board, Program Metrics and Management Review Boards, and Quality Assurance… Show more • Elicited, developed, validated, and maintained system requirements specifications, use cases, and interactive screen mockups to support and implement new and enhance capabilities through interactive collaboration sessions and prototypes to elicit feedback from the customers, flush out requirements. • Worked closely with Program Management Office to manage and coordinate Software Control Boards, Risk Management Board, Program Metrics and Management Review Boards, and Quality Assurance Board. • Acted as scrum master and configuration manager to support iterative and spiral development and manage deliverables to the government. • Accomplished user interface designs and requirements elicitation, analysis, and engineering to translate business needs into specifications and design artifacts for the system that were successfully delivered on time and with quality to customer. • Performed software testing and quality assurance while evaluating new and enhanced capabilities of the system to ensure that it meets its required results. • Achieved a research and trade study evaluating technology solutions for ** an online web-based help ** test and requirements management tool which both resulted in the acquisition and implementation and conversion of my recommendation. Other Key Accomplishments include: • Administered and configured the program’s integrated environment on the Microsoft Sharepoint platform to track, manage, and control program documentation, risks, and action items and to host collaborative workspaces. • Designed and developed an electronic form to track and manage baseline change requests. • Designed and implemented a tracking system to manage, control, and report program data and technical deliverables. Show less • Elicited, developed, validated, and maintained system requirements specifications, use cases, and interactive screen mockups to support and implement new and enhance capabilities through interactive collaboration sessions and prototypes to elicit feedback from the customers, flush out requirements. • Worked closely with Program Management Office to manage and coordinate Software Control Boards, Risk Management Board, Program Metrics and Management Review Boards, and Quality Assurance… Show more • Elicited, developed, validated, and maintained system requirements specifications, use cases, and interactive screen mockups to support and implement new and enhance capabilities through interactive collaboration sessions and prototypes to elicit feedback from the customers, flush out requirements. • Worked closely with Program Management Office to manage and coordinate Software Control Boards, Risk Management Board, Program Metrics and Management Review Boards, and Quality Assurance Board. • Acted as scrum master and configuration manager to support iterative and spiral development and manage deliverables to the government. • Accomplished user interface designs and requirements elicitation, analysis, and engineering to translate business needs into specifications and design artifacts for the system that were successfully delivered on time and with quality to customer. • Performed software testing and quality assurance while evaluating new and enhanced capabilities of the system to ensure that it meets its required results. • Achieved a research and trade study evaluating technology solutions for ** an online web-based help ** test and requirements management tool which both resulted in the acquisition and implementation and conversion of my recommendation. Other Key Accomplishments include: • Administered and configured the program’s integrated environment on the Microsoft Sharepoint platform to track, manage, and control program documentation, risks, and action items and to host collaborative workspaces. • Designed and developed an electronic form to track and manage baseline change requests. • Designed and implemented a tracking system to manage, control, and report program data and technical deliverables. Show less
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Mutual of Omaha
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United States
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Financial Services
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700 & Above Employee
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Senior Systems Analyst
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Aug 1991 - Jun 2003
Business Solution Development and Leadership • Successfully facilitated and documented process re-engineering efforts for a front office project. Oversaw joint application development sessions with business and systems analysts to document system requirements and design specifications. • Managed technical and business subject matter experts in evaluating vendor solutions to support the front office. • Managed software project phases by creating and managing scope, budget, schedule… Show more Business Solution Development and Leadership • Successfully facilitated and documented process re-engineering efforts for a front office project. Oversaw joint application development sessions with business and systems analysts to document system requirements and design specifications. • Managed technical and business subject matter experts in evaluating vendor solutions to support the front office. • Managed software project phases by creating and managing scope, budget, schedule, timeline, deliverables, and resources. Technical Design, Development, Maintenance and Support • Developed information systems and technical solutions by designing, developing, configuring, and implementing mainframe and desktop solutions in order to improve customer tracking and opportunity management. Examples include: Contact and Opportunity Management System, Sales and Prospective Management Reporting Systems Front Office and Back Office Integration systems • Prepared functional specifications, design specifications, test plans, and integration procedures to ensure and exceed business expectations and goals. • Proven ability to develop solutions studying information needs; conferring with users; studying systems flow, data usage, and work processes; investigating problem areas; following the software development lifecycle. • Successfully created test plans and procedures, and set up test environments to accurately and thoroughly test applications and software modifications to ensure and exceed business expectations and goals. • Effectively managed, monitored, provided application maintenance, and troubleshooting support mainframe, online, and desktop applications. Maintained excellent customer relationship and satisfaction with more than 600 personnel in 25 remote group offices and 100 employees at home office. • Development tools used include C, Visual Basic, Lotus Notes, Siebel, COBOL, JCL, MarkIV Reporting, and Crystal Reporting, JCL and FORTRAN. Show less Business Solution Development and Leadership • Successfully facilitated and documented process re-engineering efforts for a front office project. Oversaw joint application development sessions with business and systems analysts to document system requirements and design specifications. • Managed technical and business subject matter experts in evaluating vendor solutions to support the front office. • Managed software project phases by creating and managing scope, budget, schedule… Show more Business Solution Development and Leadership • Successfully facilitated and documented process re-engineering efforts for a front office project. Oversaw joint application development sessions with business and systems analysts to document system requirements and design specifications. • Managed technical and business subject matter experts in evaluating vendor solutions to support the front office. • Managed software project phases by creating and managing scope, budget, schedule, timeline, deliverables, and resources. Technical Design, Development, Maintenance and Support • Developed information systems and technical solutions by designing, developing, configuring, and implementing mainframe and desktop solutions in order to improve customer tracking and opportunity management. Examples include: Contact and Opportunity Management System, Sales and Prospective Management Reporting Systems Front Office and Back Office Integration systems • Prepared functional specifications, design specifications, test plans, and integration procedures to ensure and exceed business expectations and goals. • Proven ability to develop solutions studying information needs; conferring with users; studying systems flow, data usage, and work processes; investigating problem areas; following the software development lifecycle. • Successfully created test plans and procedures, and set up test environments to accurately and thoroughly test applications and software modifications to ensure and exceed business expectations and goals. • Effectively managed, monitored, provided application maintenance, and troubleshooting support mainframe, online, and desktop applications. Maintained excellent customer relationship and satisfaction with more than 600 personnel in 25 remote group offices and 100 employees at home office. • Development tools used include C, Visual Basic, Lotus Notes, Siebel, COBOL, JCL, MarkIV Reporting, and Crystal Reporting, JCL and FORTRAN. Show less
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Education
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University of Nebraska at Omaha
BSBA, Computer Science and Math -
The University of New Mexico
Bachelor of Science - BS, Computer Software Engineering and Mathematics -
University of Nebraska at Omaha
IT Project Management Cerification -
Midland University
Master of Business Administration - MBA, Information Technology Project Management
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