Experience

Malley's Chocolates

• Retail
• 1 - 100 Employee

• Assistant Manager

  • Aug 2022 - Present



NORTH OLMSTED CITY SCHOOLS

• United States
• Primary and Secondary Education
• 1 - 100 Employee

• Noon Aid/ Teaching Assistant

  • Aug 2021 - Present



Hyde Park Restaurant Group

• United States
• Restaurants
• 100 - 200 Employee

• Manager

  • Aug 2017 - Jan 2020



The Cleveland Indians

• Guest Services Associate

  • Sep 2011 - Jan 2019

  The Cleveland Indians / Progressive FieldGame day and Snow Days quality customer service associate. Ticketing services, special event support, guest satisfaction specialist. The Cleveland Indians / Progressive FieldGame day and Snow Days quality customer service associate. Ticketing services, special event support, guest satisfaction specialist.



The Cleveland Clinic

• United States
• Hospitals and Health Care
• 400 - 500 Employee

• Guest Services Specialist, Taussig Cancer Research Center

  • Feb 2013 - Jun 2017



The Macy Company

• Sales Associate, Fine Jewelry

  • Sep 2011 - Sep 2016



Morton's The Steakhouse

• United States
• Hospitality
• 700 & Above Employee

• National Traveling Support Manager

  • Nov 2007 - May 2010

  National Support Manager for a 75-restaurant chain of upscale steakhouses. Assigned to a location to assist with management coverage on a short or long term basis. Maintain highest level of standards for food quality and guest service. Support both front and back of the house operations for personnel, training, scheduling, ordering & inventory control, facility audits, and P & L.Corporate operations liaison; working nationally for VP and regional directors of operations. Facilitate private dining events for National and local accounts for groups, including Velocity Broadcasting, and complete restaurant buyout opportunities.



The Walt Disney Company

• United States
• Entertainment Providers
• 700 & Above Employee

• Guest Services Manager

  • May 2001 - Nov 2007

  Coordinated VIP overnight and day guest arrivals at the three Disneyland Resort Hotels, including meet and greet service, in-room check in, and one-on-one personal assistance to VIP guests during hotel and theme park stay; personally accompanied VIP guests and their families during park visits and special events. * Adventure Guide: Successfully inaugurated Adventures by Disney Vacations division. Creating, leading and facilitating adventure vacations for up to 35 guests in remote and non-Disney locations. * Vacation Planning: Created, designed, and implemented hotel Vacation Planning Department to assist in-house guests and drive incremental revenue at the three Disneyland Resort Hotels. Produced revenue in excess of $1M in first full fiscal year. Catering / Convention Services: In-House Catering & Convention Services Manager. Fulfilled and facilitated all aspects of Disney based groups for special events and meetings. Managed logistics, menu, entertainment, transportation, theme, security, and hotel space for groups from 10 to 10,000.



Zagat rated restaurant

• The Napa Rose

  • Oct 2005 - Sep 2006

  Over 40 Certified Sommeliers; more than any restaurant in the world. Over 40 Certified Sommeliers; more than any restaurant in the world.



California Custom Fruits & Flavors, Inc.

• United States
• Food and Beverage Manufacturing
• 1 - 100 Employee

• Regional Sales Manager

  • Jun 1993 - May 2001

  Regional Sales & Service Manager for a 6 state territory. Work directly with clients to custom design processed fruit products and flavors for the dairy, bakery, beverage, and confection industries. Increased sales by $1M in each of the first 4 years in regional sales position. Created and implemented marketing materials. Regional Sales & Service Manager for a 6 state territory. Work directly with clients to custom design processed fruit products and flavors for the dairy, bakery, beverage, and confection industries. Increased sales by $1M in each of the first 4 years in regional sales position. Created and implemented marketing materials.



The Rusty Pelican

• Corporate Quality Assurance Manager / Trainer

  • Jun 1989 - Jun 1993

  Traveling Quality Assurance Manager for a national chain of 19 upscale seafood restaurants. Beverage and bar coordinator for traveling QA team implementing menu changes, supporting corporate restaurant remodeling and reorganization. Write and update all training team support manuals and support materials. Traveling Quality Assurance Manager for a national chain of 19 upscale seafood restaurants. Beverage and bar coordinator for traveling QA team implementing menu changes, supporting corporate restaurant remodeling and reorganization. Write and update all training team support manuals and support materials.