Experience

Tailored Label Products, Inc. (TLP)

• United States
• Printing Services
• 1 - 100 Employee

• Project Specialist

  • Aug 2021 - Present

• Director Of Manufacturing

  • Jan 2021 - Aug 2021

• Operations Manager

  • Aug 2018 - Jan 2021

• Digital Production Manager

  • Nov 2017 - Aug 2018

• Digital Production Supervisor

  • Jun 2015 - Nov 2017

• Customer Service Rep

  • Feb 2006 - Jun 2015

  My work:I have a thirteen year background in the Flexo-Graphic print industry along with wide press Digital Printing. I started on the production end where I learned about printing itself, then moved into a Customer Service roll where I now have over 200 customers, and growing, under my care. After 3 years of Flexo production, I moved to become the main CSR for a Digital Printing department. After 6 years of Digital, I was able to move back to the Flexo end, this time as a CSR. I feel that my background in printing-production is how I am able to keep a good balance between customers' needs and printing capabilities.Work activities include: Managing customers' accounts.Dealing directly with customers either by telephone, electronically or face to face. Setting up new customer accounts.Obtaining and evaluating all relevant information to handle orders, product and service inquiries.Processing orders and requests. Communicating with internal departments to coordinating customer requests. Assisting in organizing the workflow to meet customer timeframes.Prompt responses to customer inquiries. Handling and resolving customer complaints. Directing requests and unresolved issues to the designated resource. Provide pricing and delivery information. Inquiring on the process of a customers’ order, daily, with internal departments to ensure a timely delivery.Assisting the Sales Rep on off site customer calls, projects and new potential business.Managing large projects by creating and documenting in excel spreadsheets.Follow up on customer interactions.



H&M

• Sweden
• Retail
• 700 & Above Employee

• Sales Associate

  • Jan 2012 - Dec 2013

  H&M is one of the world’s largest fashion companies. Our business idea is to offer our customers fashion and quality at the best price, and with more stores and new markets added every year the group is constantly growing. The H&M Group employs over 104,000 people and there are more than 2,800 stores spread over 49 markets in Europe, the Americas, Asia, North Africa and the Middle East. My work:At H&M, my daily activities include: Assisting customers as questions and needs arise, Managing the flow of the department or work station that I am assigned to, such as Fitting Room, Clothing Departments, Cash Point. Cash Handling, Closing down departments, Garment Care, Greeting Customers, Processing new garments, Assisting in floor moves.



RRD Supply Chain Solutions

• United States
• Transportation, Logistics, Supply Chain and Storage
• 200 - 300 Employee

• Flexographic Plate Making / Printing Production

  • Feb 2003 - Feb 2006

  RR Donnelley (Nasdaq:RRD) is a global provider of integrated communications. The company works collaboratively with more than 60,000 customers worldwide to develop custom communications solutions that reduce costs, drive top-line growth, enhance ROI and increase compliance. Drawing on a range of proprietary and commercially available digital and conventional technologies deployed across four continents, the company employs a suite of leading Internet based capabilities and other resources to provide premedia, printing, logistics and business process outsourcing services to clients in virtually every private and public sector. Specialties: Digital Services, Financial Printing and Services, Direct Mail, Labels, Logistics, Specialty Packaging, In-store Marketing, Direct Mail, Magazine Solutions, Supply Chain Solutions, Book Solutions, RFID and Barcoding, Judgement Dependent Outsourcing, Catalog SolutionsMy work:While working at a Flexo-Graphic and Silk Screen Label Printing Company, that also printed wide web bags that were converted in house, I was competent and fully engaged in the following areas: Silk Screen Printing, Assisting on a Bag Converting Machine, Finished Product Inspection, Flexo-Graphic Plate Making, Inspecting Films for Accuracy, Wide Web Laminating, Shipping, Arpeco Rewinding Machine.