Real Estate Broker

• Feb 2023 - Present

Senior Customer Experience Specialist

• May 2021 - Nov 2022

▪ Responsible for correct input: technical and commercial order details, quantities, sales and acquisition price, terms and conditions of delivery ▪ Developed successful tactics to address all customer queries with a sense of calm and good work ethic, which led to a gradual increase on quarter revenue up to 150% ▪ Working closely with other Honeywell departments I successfully managed to decrease the rate of unsolved cases by 75%, proving professionalism and expertise ▪ Brought important changes to the standard working flow that streamlined the business process and improved interaction ▪ Exceeded monthly targets by being proactive and focusing on having consistent results Show less

Team Leader Indirect Retail

• Feb 2020 - Feb 2021

▪ Being a new project, I worked closely with the general manager to create a proper environment by recruiting, training and coaching 20+ inexperienced representatives▪ Planned and organized team members's activities and made sure the assigned areas are efficiently covered▪ Guided the implementation of strategies designed to reach monthly goals▪ Increased monthly revenue up to 55% in the first 3 months▪ Worked to fully understand the needs of customer and assisted in identifying solutions that met those needs▪ Motivated team members and monitored their performance by generating KPI reports for further evaluation Show less

Sales Specialist

• Jun 2019 - Feb 2020

• Worked as a top rated Sales Representative for one of the biggest multinational company by securing 25+ new customer accounts each month • Enhanced the Premium positioning of the Brand by delivering exceptional communication on product benefits and innovation • Identified and activated new B2B & B2C opportunities• Worked closely with my manager to drive products sales up by 46% • Maintained long term partnership with key decision makers and consumers

Senior Account Manager

• Nov 2017 - May 2019

▪ Identified new clients and potential business opportunities as well as successfully upsold over 60% of them▪ Helped my clients to build risk and money management plans▪ Made 15% of the monthly sales out of referrals of existing clients▪ Converted over 20% of the leads that previously showed no interest in buying the product ▪ Developed a trust relationship between the clients and all the company's departments ▪ Handled CRM system and MS Office

Account Manager

• Jul 2015 - Nov 2017

▪ Managed a portfolio of accounts and provided support for investment plans▪ Developed and implemented effective sales and marketing strategies to gain new clients and keep existing ones▪ Generated 30+ new sales monthly using existing and potential customer networks▪ Handled all customer inquiries with professionalism and care▪ Set and tracked sales account targets, aligned with company objectives

Account Manager

• 2014 - 2015

▪ Be the primary point of contact and build long-term relationships with customers ▪ Set appointments and attending sales meetings▪ Close partnerships for NGO CSR projects and International HR outsourcing▪ Monitor and analyze customer’s usage of our product ▪ Build up a portfolio with contacts for future business colaborations

Team Lead

• 2013 - 2014

▪ Make sure that my team offers young people the opportunity to participate in international internships, experience leadership and partake in a global learning environment ▪ Delegate clear tasks and set deadlines ▪ Provide any training that team members need ▪ Give and receive feedback appropriately ▪ Motivate team members and monitor their perfomance