Dana Liza Hernández De Gracia

Management Consultant at Richa de La Guardia, S.A. (RIGSA)
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Contact Information
us****@****om
(386) 825-5501
Location
Panama City, Panamá, Panama, PA
Languages
  • Inglés -
Skills

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Bio

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Credentials

  • Trabajo en equipo
    LinkedIn
    Jun, 2020
    - Oct, 2024
  • Prepara tu entrevista de trabajo
    LinkedIn
    Dec, 2019
    - Oct, 2024
  • Técnicas innovadoras de atención al cliente
    LinkedIn
    Dec, 2019
    - Oct, 2024
  • Unconscious Bias
    LinkedIn
    Dec, 2019
    - Oct, 2024

Experience

  • Richa de La Guardia, S.A. (RIGSA)
    • Panama
    • Retail
    • 1 - 100 Employee
    • Management Consultant
      • May 2023 - Present

      - Accountable for driving the attainment of short and long-term Company goals. - Monitor industry trends, competitive landscape, and market conditions to identify opportunities and challenges. - Coordinate and collaborate with cross-functional teams, stakeholders, and vendors to ensure smooth project execution. - Identify areas for process improvement based on data analysis findings. - Propose and implement solutions to enhance project performance and efficiency. - Assess the impact of changes to project scope, timeline, or resources. Develop change management plans and communicate changes to stakeholders. - Develop performance measurement frameworks and methodologies to evaluate project success and track progress against project goals. - Promote a culture of continuous improvement by facilitating workshops, sharing best practices, and encouraging feedback and innovation. - Implement operational policies, processes, and procedures to drive productivity and performance. - Optimize content for each social media platform to maximize engagement and reach. - Develop and execute paid social media advertising campaigns to increase brand visibility and drive conversions. - Monitor social media metrics and key performance indicators (KPIs) to evaluate campaign effectiveness and audience engagement. - Stay updated on social media trends, platform updates, and emerging technologies relevant to the industry. - Attend any General Management request. Show less

  • Dell Technologies
    • United States
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Senior Analyst, Project Manager
      • Dec 2021 - Apr 2023

      - Responsible for mid-to-large sized projects where impact is on the entire function or process. - Be a support for initiatives across Security functions. - Define and monitor project team resources; identifies and allocates resources as necessary to ensure project/program deliverables are met, Provide guidance and track all assigned projects from planning/initiation through delivery; conduct regular reviews with project teams, technology teams, and customers to ensure the program is on track. - Evaluate and recommend techniques and practices that ensure goal achievement, Influence and manage continuous improvement of project/program process, practices, and initiatives - Identifies areas of risk/opportunities and influences and implements continuous improvements according to industry trends, business conditions and internal processes. - Maintains awareness of trends, business conditions and internal process and practices impacting project/program(s). - Facilitate partner alignment and maintain partner relationships. Show less

  • adidas
    • Germany
    • Sporting Goods
    • 700 & Above Employee
    • Assistant Service Manager
      • Apr 2016 - Mar 2022

      - Responsible for the delivery of the day to day first line support of the SAP related incidents under the agreed SLA’s. - Perform quality checks on open incidents and follow up until resolution. - Provide feedback / training to the IT staff to ensure the highest level of support in the countries of the area. - Facilitate together with local IT BSM demand management process; coordinate Market Regression Test and RFC test / organization (incl. global RFC changes). - Generate service reports and use them as a base to implement improvements that would help the business operation. Show less

    • Business Solutions Analyst
      • Sep 2012 - Apr 2016

      - Provide support to different business areas at Regional level to ensure the continuity of operational processes.- Coordinate the integration of systems in test and production environments.- Work side by side with Warehouse team to guarantee inbound and outbound processes.- Responsible for ensuring the development of new technologies and innovating in search of a stronger business environment.

  • Motta Internacional
    • Panama
    • Wholesale
    • 100 - 200 Employee
    • IT Process Analyst
      • Jul 2011 - Sep 2012

      - Document business processes by department at all organizational levels. - Analyze business process and search for opportunities for improvement. - Create KPI´s and teach each department and how to update and use the data obtained. - Create a Business Continuity Plan for each area. - Maintain business process architecture for standardization and measurement. - Provide training to employees in continuous improvement. - Document business processes by department at all organizational levels. - Analyze business process and search for opportunities for improvement. - Create KPI´s and teach each department and how to update and use the data obtained. - Create a Business Continuity Plan for each area. - Maintain business process architecture for standardization and measurement. - Provide training to employees in continuous improvement.

  • Programa de las Naciones Unidas para el Desarrollo - Panamá
    • Advertising Services
    • 1 - 100 Employee
    • Supervisor Quality Assurance
      • Mar 2010 - Jul 2011

      - Implement at Government level a Call Center (311) to attend citizen reports. - Train public workers on how to use the CRM and how to follow up on citizen reports. - Continuously monitor key management indicators. - Make diagnosis of opportunities for improvement in citizen attention processes. - Follow up on the monitoring of service levels compliance of the Government Institutions. - Implement at Government level a Call Center (311) to attend citizen reports. - Train public workers on how to use the CRM and how to follow up on citizen reports. - Continuously monitor key management indicators. - Make diagnosis of opportunities for improvement in citizen attention processes. - Follow up on the monitoring of service levels compliance of the Government Institutions.

Education

  • Universidad Latina de Panamá
    Grado en Administración y Dirección de Empresas, Administración y gestión de empresas, general
    2008 - 2009
  • Universidad Tecnológica de Panamá
    Grado en Ingeniería, Ingeniería industrial
    2003 - 2008

Community

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