Retail Manager

• May 2022 - Present

Assistant Manager

• Feb 2020 - May 2022

Transcriptionist

• Nov 2021 - May 2022

Transcriptionist

• Nov 2021 - May 2022

Assistant Spa Director

• May 2019 - Oct 2019

Spa Concierge / Assistant Spa Director

• May 2019 - Sep 2019

Assistant Spa Director

• May 2019 - Sep 2019

Assistant Spa Director

• May 2019 - Sep 2019

Spa Concierge

• Jul 2018 - May 2019

Spa Concierge

• Jul 2018 - Feb 2019

• My role is to greet clients, answer telephones and act as the gatekeeper at the front desk. • I handle day-to-day operations, such as booking appointments, retails sales, marketing, minor housekeeping duties, and promote services, with emphasis on customer service. • My primary responsibility is to ensure an optimal experience for the spa client.• Staff Welfare Committee Member, Crew Events and Sports Coordinator, DJ for Crew Events and Special Occasions (Queen Victoria) (2017 – 2018).• Crew and Spa Events Coordinator (Queen Mary 2) (2016 – 2017).

Nail Technician

• Oct 2016 - Jun 2018

Nail Technician/ Manicurist

• Sep 2014 - Jun 2015

Performed professional nail, hand and foot treatments. Possess a thorough knowledge of the nails, including basic knowledge of hand and foot massage techniques. Possess excellent communication skills and great knowledge of the product and services provided within the Royal Spa onboard the Queen Victoria. This is necessary to effectively provide beauty solutions which meet the needs of our guests.Duties and Responsibilities* Punctual for shift, prompt with each appointment and performed services within the appropriate time allotted for the service.* Provided consistent professional nail, hand and foot treatments in accordance with spa protocols and accepted certification practices* Flexible with work schedule, adapting to the needs of spa* Took proper care of equipment and used proper amounts of products to assist with cost controls* Has complete knowledge and understanding of ALL services and products while educating and training guests in these areas* Actively promoted home care programs, meeting minimum retail sales goals* Upheld the standards of sanitation and sterilization as directed by the Ship's company including the policies and procedures* Properly cleaned and re stocked work area when required* Communicated to management any and all occurrences involving staff and guests in the spa that required attention* Actively promoted the spa, treatments, services, sessions and retail, as well as seminars, promotions and discounts available.* Handled guests' questions and concerns professionally and courteously* Provided accurate, appropriate and immediate responses to requests by guests ensuring complete guest satisfaction* Able to work without direct supervision* Maintain positive attitude and contibuted toward a quality work enviroment* Regularly attended, participated in and supported training and staff meetings for the spa* Assisted in all areas of spa operation as requested by management

Bookkeeper/ Financial Adminstrator

• Aug 2009 - Jul 2014

• Maintained records of financial transactions by establishing accounts, posting transactions, and ensuring legal requirements compliance.• Developed system to account for financial transactions by establishing a chart of accounts and defining bookkeeping policies and procedures.• Maintained subsidiary accounts by verifying, allocating, and posting transactions. Balanced subsidiary accounts by reconciling entries.• Maintained general ledger by transferring subsidiary account summaries.• Balanced general ledger by preparing a trial balance and reconciling entries.• Maintained historical records by filing documents. Prepared financial reports by collecting, analyzing, and summarizing account information and trends.• Contributed to team effort by accomplishing related results as needed.

Business Owner

• Oct 2004 - Dec 2006

EntrepreneurBuyer and MerchandiserManagementSales and MarketingFull Bookkeeping functionsCustomer Liaison and QueriesBudget ControlsSales Revenue Targets EntrepreneurBuyer and MerchandiserManagementSales and MarketingFull Bookkeeping functionsCustomer Liaison and QueriesBudget ControlsSales Revenue Targets

Data Capturer/ Personal Assistant

• Jan 2001 - Jul 2001

Ability to work fast and accuratelyCollating the Data and presenting the findings to the Head of DepartmentPreparation of Reports for the Head of DepartmentReporting any variances in the data to the ManagementTyping up minutesOrganising diaries/SchedulesFielding CallsOrganising Travel Arrangements Ability to work fast and accuratelyCollating the Data and presenting the findings to the Head of DepartmentPreparation of Reports for the Head of DepartmentReporting any variances in the data to the ManagementTyping up minutesOrganising diaries/SchedulesFielding CallsOrganising Travel Arrangements

Credit Controller

• Jul 2000 - Dec 2000

Managed the Debtors Book of the CompanyHandled late payments of DebtorsContacted Debtors via Email and telephonically to ensure payments on outstanding invoices was metDid credit checks on new Debtors and opened new accountsKept a record of all communication with the customersResolved all problems for clients, copy invoices, proof of delivery, credit notes, and liaise internally to progress any problems that are being handled in any other department.Reconciled the Debtors Ledger and reported outstanding issues with Management.Relief switchboard operator

Store Manager

• May 1997 - Aug 1999

Launch of new storesTraining and Managing Staff compliment of 15Controlling and maintaining of Store monthly BudgetsComplete Stock ControlSalesImplementing and maintaining of company’s SOPDisciplinary hearingSales TargetsDaily BankingComplete MerchandisingPromotional ManagementCustomer Service Oversaw the sales, operations, personnel and merchandising of our stores Launch of new storesTraining and Managing Staff compliment of 15Controlling and maintaining of Store monthly BudgetsComplete Stock ControlSalesImplementing and maintaining of company’s SOPDisciplinary hearingSales TargetsDaily BankingComplete MerchandisingPromotional ManagementCustomer Service Oversaw the sales, operations, personnel and merchandising of our stores

Vehicle Financing Consultant

• Jan 1996 - Jul 1997

Processing of Life Insurance claims on Motor VehiclesPolicy PayoutsCapturing of New AccountsData Capturing Processing of Life Insurance claims on Motor VehiclesPolicy PayoutsCapturing of New AccountsData Capturing

Sales Associate

• Aug 1996 - Apr 1997

Meeting sales targets Providing our customers with an outstanding level of customer service – identifying their needs and responding to them quickly.Sold a wide variety of brands of fragrance, cosmetics & skincare for both women and men Meeting sales targets Providing our customers with an outstanding level of customer service – identifying their needs and responding to them quickly.Sold a wide variety of brands of fragrance, cosmetics & skincare for both women and men