Dana Howland
IT Helpdesk Level II at Fellowship Health Resources, Inc. (FHR)- Claim this Profile
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Arabic Full professional proficiency
Topline Score
Bio
Experience
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Fellowship Health Resources, Inc. (FHR)
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United States
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Mental Health Care
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200 - 300 Employee
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IT Helpdesk Level II
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Nov 2010 - Present
• Maintain all landlines and cell phones corporate wide. • Monitor the technical support helpdesk and create tickets for the IT staff. • Maintain employees’ accounts (email/AD). • Install software on company computers. • Debug computers in regards to virus threats and malware both on-site and remotely. • Manage and maintain the multiple Mitel phone systems. • Maintain all landlines and cell phones corporate wide. • Monitor the technical support helpdesk and create tickets for the IT staff. • Maintain employees’ accounts (email/AD). • Install software on company computers. • Debug computers in regards to virus threats and malware both on-site and remotely. • Manage and maintain the multiple Mitel phone systems.
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Nortel Networks
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Telecommunications
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700 & Above Employee
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Senior Software Engineer
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May 2000 - Jun 2001
Seven years of senior software experience with successful project deliverables in Software Development, Project Leadership, International Team Building and Membership. SENIOR SOFTWARE ENGINEER, Wireline Access, Alpharetta, GA 2000-2001 • Developed and supported software to automate telephone system upgrade process. • Participated in code review and implementation process. SENIOR SOFTWARE ENGINEER, DMS-100 Centrex Services, Research Triangle Park, NC 1999-2000 • Led development teams at TCS (India) and Nortel. • Designed, engineered, documented, and tested Business and Residential Services applications. SENIOR SOFTWARE ENGINEER, DMS-100 Centrex Services, Research Triangle Park, NC 1996-1999 • Developed and propagated software CENTREX solutions for the DMS-100 Centrex Services. SENIOR SOFTWARE ENGINEER, DMS-300 Gateway Switch, Research Triangle Park, NC 1996 • Developed and deployed software fixes for international gateway telephony switch. SENIOR SOFTWARE ENGINEER, DMS-100 XPM Patching, Morrisville, NC 1994-1995 • Developed and propagated software fixes for the DMS-100 digital telephone switch network. Show less
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Education
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1990 - 1993
North Carolina State University
bs, computer science
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