Training Manager

• Sep 2019 - Present

General Manager

• May 2015 - Nov 2022

Answering incoming callsResearching and negotiating rates for truck loads Researching and negotiating rates with potential clientsDispatch driversAccounts receivableAccounts payableHR Duties as needed, which include but not limited to random drug screening and DOT physical scheduling; verifying employment, processing employment applicationsFiling paperwork Answering incoming callsResearching and negotiating rates for truck loads Researching and negotiating rates with potential clientsDispatch driversAccounts receivableAccounts payableHR Duties as needed, which include but not limited to random drug screening and DOT physical scheduling; verifying employment, processing employment applicationsFiling paperwork

Executive Research Writer

• May 2009 - Jul 2013

• Office of the Consumer Ombudsman is the consumer’s advocate and last resort prior to seeking legal recourse. • Review the correspondence received from customers, customer attorneys, The Better Business Bureau, State Regulatory Agencies, State Attorney Generals Offices, Local, State, and Federal Government Offices (Congressmen/women, State Representatives, Senators), and the Consumer Financial Protection Bureau (CFPB) in order to provide escalated resolution for all parties. • Train and coach associates in standard operating procedures, and the proprietary Real Servicing System.• Train and coach associates on how to provide quality responses, increase productivity, and improve research techniques. • Participate in weekly unit meetings to provide feedback of related trends and valid complaints in order to improve standard operating procedures.