Experience

Vantage Bank

• United States
• Banking
• 100 - 200 Employee

• System Analyst

  • Jul 2022 - Present

  Texas, United States Evaluate current systems and determine ways of improving current processes Identify Sytem requirements to conduct system updates Speak with users to troubleshoot escalated problems or identify additional features needed Document solutions and system requirements for legacy and new systems Collaborate with IT Teams to develope new systems and features Test systems and applications to validate changes conducted via updates Support and Train users in… Show more Evaluate current systems and determine ways of improving current processes Identify Sytem requirements to conduct system updates Speak with users to troubleshoot escalated problems or identify additional features needed Document solutions and system requirements for legacy and new systems Collaborate with IT Teams to develope new systems and features Test systems and applications to validate changes conducted via updates Support and Train users in additional systems and changes made to applications Ensure project deadlines are met, and meet with vendors as required Stay up to date with current technologies and trends

• BSA Analyst

  • Mar 2017 - Jul 2022

  McAllen, Texas Area Analyze customer date to create meaningful reports and discover patterns or trends Organize raw data for easy interpretation and viewing Utilize critical thinking to determine whether transactions need to be further reviewed by management

• Customer Care Center Agent

  • Feb 2016 - Mar 2017

  McAllen, Texas Area Answered inbound and outbound calls Assisted customers with updates, inquiries, and transfers within accounts Validated customers based on documentation provided and questions answered Assisted with filing mail returned to the bank and sending letters notifying customers Assisted with excel troubleshooting and creating efficient processes Assisted in creating and editing procedures for the call center



Security Service Federal Credit Union

• United States
• Financial Services
• 700 & Above Employee

• Volunteer Corps

  • Jan 2012 - Dec 2013

  I passed out fliers and discussed the different rewards opportunities with potential members. I also was on the Easter Seals panel taking donations from callers. I have also helped build a float for Security Service so they may be recognized in the Charro Days parade.



Magic Valley Electric Cooperative

• United States
• Utilities
• 1 - 100 Employee

• Summer Intern

  • Jun 2013 - Aug 2013

  At Magic Valley I served many different positions as a receptionist, service order tracker, and secretary to the District manager. As a receptionist I answered phone calls and directed people to the call center when they had problems with their electricity, also I would look up consumer accounts when they didn't have their bills so it would make it easier for the payment and collection employees. Next, as a tracker i would create service orders and send them to the engineering department, and… Show more At Magic Valley I served many different positions as a receptionist, service order tracker, and secretary to the District manager. As a receptionist I answered phone calls and directed people to the call center when they had problems with their electricity, also I would look up consumer accounts when they didn't have their bills so it would make it easier for the payment and collection employees. Next, as a tracker i would create service orders and send them to the engineering department, and then when they would come back I would put them into the system so that way the employees would know about any complications or if things were done properly. Finally as a secretary for the District Manager I would answer the phone and take messages for her when she was out of the office. Show less