Experience

Cell Staff

• United States
• Staffing and Recruiting
• 100 - 200 Employee

• Quality Assurance Coordinator

  • Nov 2020 - Present



Woodhouse

• United States
• Wellness and Fitness Services
• 300 - 400 Employee

• Regional Manager

  • Jun 2018 - Present

  Progressed through increasing levels of responsibility starting as Spa Coordinator, promoted to GeneralManager and then to Regional Manager of two locations.● Managed over 30 employees across two spas through the delegation of responsibilities to General Managers● Successfully hired and trained over 15 new employees including recruiting, interviews, background checks, and on-boarding● Effectively enrolled employees in group health and dental insurance plans by working directly with the insurancerepresentative● Ensured all employees were informed on product knowledge by scheduling product vendor visits● Increased sales by negotiating lower costs with a key product vendor, allowing us to be more competitive in the market● Successfully addressed numerous employee issues and confrontations by taking appropriate action and counseling● Conducted performance management reviews and coached staff for their development resulting in improved operationalperformance and customer satisfaction● Reviewed guest complaints and took action to separate three front desk employees and successfully backfilled their roles.● Tracked and calculated executive KPIs and identified areas of opportunity to improve performance by conducting weeklyreviews with all staff and reviewing lacking metrics● Optimized schedule to ensure maximum booking potential through the active reduction of booking gaps achieving an 83%reduction in unbookable hours increasing revenue by $750 - $1,000 a week● Successfully allocated 240 available hours among 14 employees each month by accounting for scheduling conflicts andconfirming availability



New Jersey Folk Festival

• United States
• Musicians
• 1 - 100 Employee

• Festival Manager

  • Jun 2017 - May 2018

  ● Lead 15 student coordinators throughout the year by meeting on a weekly basis to plan a festival with a $50,000 budget and 15,000 attendees● Incorporated feedback from exit interviews to ensure a leaner functioning team in future years ● Lead 15 student coordinators throughout the year by meeting on a weekly basis to plan a festival with a $50,000 budget and 15,000 attendees● Incorporated feedback from exit interviews to ensure a leaner functioning team in future years



Hillsborough Township Planning and Zoning Department

• Intern

  • May 2017 - Aug 2017

  ● Created a community profile for Hillsborough Township for the Master Plan incorporating data on topics such as income, housing, and education● Used demographic data to analyze township growth patterns and other aspects that impact planning to produce analysis and developed a report to summarize findings ● Created a community profile for Hillsborough Township for the Master Plan incorporating data on topics such as income, housing, and education● Used demographic data to analyze township growth patterns and other aspects that impact planning to produce analysis and developed a report to summarize findings



The New Jersey Folk Festival

• Food Vendor Coordinator

  • May 2016 - Jun 2017

  ● Contracted and managed more than twenty diverse food vendors for the festival● Communicated with New Brunswick fire and health department in person to arrange for environmental and public safety onfestival day ● Contracted and managed more than twenty diverse food vendors for the festival● Communicated with New Brunswick fire and health department in person to arrange for environmental and public safety onfestival day



Assemblyman Jack Ciattarelli

• Intern

  • May 2016 - Aug 2016

  ● Wrote letters to members of the community congratulating them on accomplishments and milestones● Answered phone calls and help constituents when they had questions regarding any events taking place in the district ● Wrote letters to members of the community congratulating them on accomplishments and milestones● Answered phone calls and help constituents when they had questions regarding any events taking place in the district