Experience

Safe Place for Youth

• United States
• Individual and Family Services
• 1 - 100 Employee

• Senior Operations Manager

  • Jan 2022 - Present

• Operations Manager

  • Jul 2020 - Jan 2022

  • Manage and monitor SPY’s day-to-day operations and information technology networked systems for multiple locations.• Manage Buildings and Grounds, IT, and Site Operations team members.• Oversee annual operations budget to ensure cost effectiveness.• Secure and provide bids for purchases of equipment and software.• Coordinate and perform installations, upgrades, maintenance, and troubleshooting.• Monitor and analyze current operations systems for effectiveness and provide strategies to improve efficiency.• Assist with all facilities’ operational needs, including but not limited to: payment of rent and utilities, managing construction/renovation projects and building security, scheduling maintenance and repairs, and ordering of items.• Research, identify and develop relationships with potential vendors.• Manage organization’s liability insurance policies, and implements any procedures/ policies needed for staff, volunteers, clients, facilities and events.• Calendar renewals for all facilities to ensure operation with appropriate permits and compliance.• Remain up-to-date with advances in technology and industry best practices.• Assist with driving sustainable improvement with a relentless focus on productivity and cost.• Work closely with the Director of Operations on other organizational matters as needed, including strategic planning issues, budget matters, staff development and other organizational development issues.



Self-employed

• Greater Los Angeles Area

• Marketing Consultant

  • Nov 2018 - Present



Ipsos

• France
• Market Research
• 700 & Above Employee

• Operations Project Manager

  • Jun 2019 - Mar 2020

  •Independently manage a variety of online studies for high profile clients. •Manage Client expectations with regard to timing and cost throughout life cycle of project. •Coordinate and manage internal departments: Quotation, Scripting, Translation, Sampling, Design and Coding/Data or outside vendors as necessary throughout project life-cycle. •Conduct questionnaire review prior to survey programming for logic, improvements, and any potential problems. •Test programmed survey to ensure it meets specifications of logic and formatting provided by Client. •Provides daily updates with regard to study performance metrics and KPIs via Excel reports to meet Client needs. •Identify any issues requiring escalation and act as appropriate. •Ensure work is delivered with highest level of quality at all times.



The BIZ: Raise Your Game

• Santa Monica, CA

• Marketing Operations Manager

  • Nov 2013 - Sep 2018

  • Conceive and develop new digital products for both B2B and B2C. • Reverse-engineer timeline from launch date and create corresponding marketing strategy; coordinate team members and contractors. • Develop overarching theme and concepts for marketing creative, write email and ad copy. • Manage CRM: audience segmentation, mass email loading and scheduling, logic rules, payment and form integrations, and product delivery. • Monitor and analyze analytics and KPIs of all campaigns, diagnose problem areas, and adjust marketing content and strategy accordingly. • Research and learn new digital marketing techniques to implement and test on upcoming initiatives. • Shoot, edit, and finalize promotional and content videos. • Manage Apple Developer and Google Play admin accounts for “The Better Human App” • Oversee and review all accounting including: payroll, P&L, accounts receivable, vendor and tax payments, expense tracking and reimbursement.



Drive Media

• Venice, CA

• VP of Client Services, Assistant Editor

  • Jun 2011 - Oct 2014

  • Reviewed and compiled relevant footage to create a cohesive narrative for “Terms and Conditions”. • Researched news and media for supporting source material for “Terms and Conditions”. • Managed and maintained all commercial client accounts and Drive Media’s social media presence. • Researched and established relationships with new potential clients. • Attended conferences to network and enhance Drive Media brand. • Reviewed and compiled relevant footage to create a cohesive narrative for “Terms and Conditions”. • Researched news and media for supporting source material for “Terms and Conditions”. • Managed and maintained all commercial client accounts and Drive Media’s social media presence. • Researched and established relationships with new potential clients. • Attended conferences to network and enhance Drive Media brand.



Disney General Entertainment Content

• United States
• Entertainment Providers
• 700 & Above Employee

• Production Assistant NZK Productions The Bachelor

  • Sep 2011 - Oct 2011

• Production Assistant NZK Productions Bachelor Pad

  • Aug 2011 - Sep 2011

  Anything that needs to be done.



The Law Offices of Michael Kelly

• Venice, CA

• IT Administrator/Paralegal

  • Oct 2007 - Jul 2011

  • Handled all onsite IT issues including: software installation, virus problems, hardware problems, general maintenance for PCs (both Windows XP and 7), iPhone and Blackberry support, printer, scanner and device support. • Designed, implemented, and maintained a firm-wide digital filing system. This included all conceptualization, characterization and organization of all documents, educating the entire staff, troubleshooting problems, and ensuring the seamless transition from the former system. • Trained and managed a team of four employees to run the data management system. • Supported Managing Partner Steven Fernandez Esq. and a team of up to eight people. • Collaborated with attorneys to develop arguments for motions, trials, and depositions.



Drew University

• United States
• Higher Education
• 500 - 600 Employee

• Fundraiser

  • Sep 2004 - May 2006

  Cold called alumni to maintain relationship with the university and raise money for the annual fund. Cold called alumni to maintain relationship with the university and raise money for the annual fund.



Crossover Media

• Media Production
• 1 - 100 Employee

• Radio Promoter

  • Nov 2002 - Aug 2003

  -Called radio stations to promote artist clientele for radio play. -Called venues around the country to book live performances. -Promoted soundtrack “Y Tú Mama También” which became #1 on the CMJ music chart. -Called radio stations to promote artist clientele for radio play. -Called venues around the country to book live performances. -Promoted soundtrack “Y Tú Mama También” which became #1 on the CMJ music chart.