Experience

Amalgamated Life Insurance Company

• United States
• Insurance
• 200 - 300 Employee

• Customer Service Representative

  • Jan 2009 - Present

  Place, receive and route a high volume of calls through an ACD System. Document each inquiry and provide customer with referral code. Assist customer with medical claim and billing information. Knowledge of Medical Terminology and codes. Provide assistance with medical appeals. Maintain regular follow-up with customers regarding outstanding inquires. Ability to avoid escalation and achieve a high level of 1st Call resolution. Effectively utilize training materials and resources to enhance processing and servicing skills.



Sprint

• United States
• Telecommunications
• 700 & Above Employee

• Customer Service/Retention specialist

  • Jun 2003 - Nov 2008

  Address customers as presented through an inbound ACD system. Build reports as required by customers for billing and performance monitoring. Present offers to customers to extend agreements to alleviate further churn potential. Re-train customers from disconnection. Assist customers with new activation request through e-mail and outbound ACD system. Assist customers with billing disputes. Address customers as presented through an inbound ACD system. Build reports as required by customers for billing and performance monitoring. Present offers to customers to extend agreements to alleviate further churn potential. Re-train customers from disconnection. Assist customers with new activation request through e-mail and outbound ACD system. Assist customers with billing disputes.