Experience

La Redoute (UK) Limited

• United Kingdom
• Retail Apparel and Fashion
• 1 - 100 Employee

• Freelance UX Analyst

  • Aug 2018 - Present



Self Employed

• United States
• 700 & Above Employee

• 3D Artist

  • Jan 2018 - Present



Directly

• United States
• Technology, Information and Internet
• 100 - 200 Employee

• Independent Advisor on Microsoft Community

  • Aug 2018 - Aug 2019

  Providing technical support for Microsoft products through the Directly platform Providing technical support for Microsoft products through the Directly platform



Concentrix

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Account Manager

  • Feb 2012 - Apr 2018

  • Interacting with Microsoft customers via an online community, forum, chat, and social media. • Managing private and business customer accounts. • Interacting with Microsoft Engineers to report and resolve high priority issues. • Troubleshooting and resolving customer technical issues related to Microsoft products and services. • Managing Microsoft Community. • Coaching and Mentoring. • Publishing on social media articles related to Microsoft and Microsoft products. • Interacting with Microsoft customers via an online community, forum, chat, and social media. • Managing private and business customer accounts. • Interacting with Microsoft Engineers to report and resolve high priority issues. • Troubleshooting and resolving customer technical issues related to Microsoft products and services. • Managing Microsoft Community. • Coaching and Mentoring. • Publishing on social media articles related to Microsoft and Microsoft products.