Dana Caruso
Digital Marketing Manager at ThreatConnect- Claim this Profile
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Topline Score
Bio
Credentials
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Google Analytics Individual Qualification
GoogleJul, 2019- Sep, 2024 -
Google Ads Search Certification
GoogleApr, 2020- Sep, 2024
Experience
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ThreatConnect
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United States
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Computer and Network Security
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100 - 200 Employee
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Digital Marketing Manager
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Sep 2021 - Present
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BroadPoint, Inc.
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United States
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IT Services and IT Consulting
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Senior Marketing Analyst
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Aug 2020 - Sep 2021
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WordStream
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India
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Technology, Information and Internet
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1 - 100 Employee
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Senior Customer Success Specialist
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Feb 2020 - Jul 2020
Additional Senior Specialist Responsibilities include: • Continuously developing and training current Customer Success Reps and new hires on Facebook/Instagram • Collaborate with product and engineering teams to develop new features fort the WordStream software thats caters to SMBs advertising needs on Facebook • Subject Matter Expert for Facebook Advertising including consulting with CSMs to advance their Facebook strategy for clients
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Customer Success Specialist
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Aug 2019 - Feb 2020
Additional Specialist Responsibilities include: • Participate in cross-functional team to drive performance on the Facebook/Instagram focused piece of the WordStream Advisor software. Cross-functional team includes customer success, sales, marketing, operations, product, engineering and our CEO. • Facebook/Instagram specialist for the Customer Success Team, as it relates to the WordStream software and our clients • Create learning and development materials for the Customer Success team… Show more Additional Specialist Responsibilities include: • Participate in cross-functional team to drive performance on the Facebook/Instagram focused piece of the WordStream Advisor software. Cross-functional team includes customer success, sales, marketing, operations, product, engineering and our CEO. • Facebook/Instagram specialist for the Customer Success Team, as it relates to the WordStream software and our clients • Create learning and development materials for the Customer Success team to educate and adopt Facebook Advertising practices • Participate in Cross Functional team that aims to create better user experience of the WordStream platform including creating new alerts to better optimize Google Ad campaigns
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Customer Success Associate
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May 2018 - Aug 2019
Streamline processes for WordStream's newest software offerings, including client onboarding, support documents, training processes for new associates • Actively manage a client portfolio of 125+ SMB clients in various industries. • Utilize Salesforce, Facebook Ads Manager, Facebook Business Manager to conduct daily tasks internally and externally with Social Ads Clients • Act as customer advocate and focus on building long-term relationships with clients • Onboard new customers and… Show more Streamline processes for WordStream's newest software offerings, including client onboarding, support documents, training processes for new associates • Actively manage a client portfolio of 125+ SMB clients in various industries. • Utilize Salesforce, Facebook Ads Manager, Facebook Business Manager to conduct daily tasks internally and externally with Social Ads Clients • Act as customer advocate and focus on building long-term relationships with clients • Onboard new customers and help ensure all training sessions are completed in a timely manner
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Peer Tutor
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2017 - 2018
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Kentucky Kernel
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United States
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Newspaper Publishing
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1 - 100 Employee
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Marketing Consultant
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2017 - 2017
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Education
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University of Kentucky
Marketing
Community
