Experience

Meridian Health

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Residency Coordinator

  • Feb 2016 - Present

• Budget/System Anayst

  • Jul 2015 - Feb 2016

• ICU-Unit Clerk Coordinator

  • Oct 2014 - Jul 2015

• Patient Access Specialist

  • Nov 2013 - Oct 2014



Crossfire Consulting

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Helpdesk Support Specialist

  • Aug 2011 - Apr 2013

  • Mobility Development Testing. Work with off shore developers to test new application software and hardware for tablet and blackberry devices. • Provide technical support to users of various company systems. Support TIER 1-Troubleshoot user problems and determine source, advising appropriate actions to resolve issues. • Write and perform technical writing, user documentation, create project reports. • Review requirements documents, write test steps and cases and execute the test steps in test environments. • Write and document technical features into job aids / develop methods and procedures for users after testing is completed. • Train users on features after implementation tasks are completed.



Verizon Communications (Formerly Bell Atlantic/NYNEX)

• Technology Specialist

  • Feb 1988 - Jul 2009

  Develop, write, and test methods and procedures using Documentum and Information Mapping for the Verizon footprint for vMobile Lite (Blackberry application) and vMobile. As improvements and enhancements to applications are released, methods are developed, tested and provided to ensure continuous proper usage. Additional Responsibilities include: • vMobile/Blackberry hotline support when users experience hardware and software problems. Forecasting bottleneck time periods to maintain quality coverage for clients. Manage outage notifications and CMC bridges to expedite the resolution system outages. • User Acceptance Testing/System testing of new applications and releases when legacy systems such as WFA/Delphi perform upgrades to confirm continuity. • Utilize Matrix to determine percentages of affected technicians and work types when outages occur for reporting purposes. • Coordinate with System Administration, User Testing/Development and Implementation for timely releases of methods. • Create and distribute schedules to users balancing User implementation of vMobile/vMobile Lite software and middleware releases. • Train new users on vMobile, Blackberry and Administration. • Sell One More (SOM) SME.



Public Communications

• Manager

  • Sep 1990 - Sep 1994

  Supervise 15 employees who screen test and dispatch coin repair troubles for 5 New York City Boro's. Responsibilities included: Coordinate work load with field managers and fifty technicians to ensure maximum production and quality. Responsible for approximately 27,000 coin stations (including two major airports) handling 2500 troubles per month. Liaison between departments successfully resolving conflicts. Supervise 15 employees who screen test and dispatch coin repair troubles for 5 New York City Boro's. Responsibilities included: Coordinate work load with field managers and fifty technicians to ensure maximum production and quality. Responsible for approximately 27,000 coin stations (including two major airports) handling 2500 troubles per month. Liaison between departments successfully resolving conflicts.



Manager

• Manager, Customer Services Installation Repair Center

  • Feb 1988 - Sep 1990

  Supervise 15 bureau employees who test, screen and dispatch residence and business telephone lines on Staten Island, handling approximately 225,000 lines with 250 trouble reports received daily. Responsibilities included: Forecasting and loading of future work; coordinating 60 technicians with installation and repair to meet customer appointments. Department Liaison and Customer contact for Staten Island. Developed job aids and trained employees on new and existing internal systems used including COSMOS, LMOS, ALIT verification (5+1ESS Switch) and CIMAP. Administered daily, weekly and overtime assignment schedules. Central Office cutover administration. Completed intensive 3 month training program for First Line Managers. **Extra Merit Award for 1991.**