Experience

Illini Supply Inc

• United States
• Furniture and Home Furnishings Manufacturing
• 1 - 100 Employee

• Sales Consultant

  • Oct 2017 - Present

  Illini Supply Inc, provides office and classroom furniture solutions to include everything from commercial office modular furniture to student and teacher desks. Illini Supply, Inc wants to be your number 1 Commercial & Educational Interior Solutions. We provide furniture solutions throughout Central Illinois in the areas encompassing Springfield, Decatur, Champaign, Bloomington, Peoria, and beyond!

• Sales Consultant

  • Oct 2017 - Aug 2023



H. D. Smith

• United States
• Wholesale
• 100 - 200 Employee

• Promotional Coordinator-Health, Beauty & Wellness

  • Jan 2013 - Jun 2017

  Anchor all activities for creating a monthly promotional flier and Life & Wellness magazine that includes but is not limited to graphic designing, distribution list, pricing analysis, and promotion dates.Drive the email and fax marketing campaign targeted to existing customers, and analyze the response rate of campaigns for future advertising.Closely coordinate with the graphic artist to develop compelling graphics and cover page that grabs the attention of customers to discounts on top selling products.Work closely with vendors for promotion of the products in the most effective promotional vehicles to and maintain appropriate inventory level to ensure material availability at all times.Interact with the Category Manager to obtain the monthly promotion list of products, based on vendor approval.Responsible for compiling images of items to be listed in the monthly flier, email/fax blasts and Life and Wellness magazine. Show less

• Pricing Administrator

  • Jan 2012 - Jan 2013

  Monitored the Pharmagen Pricing email box, entered them into a database, assigned a project number, and routed the concerns to appropriate analyst for review and follow up.Followed-up with analysts to ensure timely resolution of issues within 2 days.Received, reviewed and entered market intelligence information from sales representatives from all the different divisions into a competition tracking database.Generated linkage reports for the groups in Illinois and New Jersey.



ExamOne, a Quest Diagnostics Company

• United States
• Insurance
• 700 & Above Employee

• Zone Account Manager

  • Aug 2006 - Dec 2011

  Responded to service issues for the State Farm Insurance account, across nine states, with emphasis on speedy resolution of customer concerns within 4 hours; resolved 85% of cases within 2 days. Established close relationships with exam offices to ensure proper handling/prioritization and appropriate escalation of each State Farm case. Recommended and counseled exam offices on best practices to ensure exceptional levels of service for State Farm life insurance applicants. Fostered increase in customer retention levels by researching complaints and resolving complex service concerns. Made 80 agent calls per month to proactively manage service concerns. Show less



Advanced Center for Pain & Rehab

• United States
• Medical Practices

• Accounts Manager

  • May 2005 - Aug 2006

  Responsible for collections and deposits that included printing outpatient statements and sending past due and final notice letters. Interacted with healthcare providers for eligibility and claim status on unpaid claims. Imparted training to new employees to interpretation and usage of appropriate diagnosis codes and procedure codes across medical records and claims documentations. Generated reports to track payment status and provided information updates to senior management. Responsible for collections and deposits that included printing outpatient statements and sending past due and final notice letters. Interacted with healthcare providers for eligibility and claim status on unpaid claims. Imparted training to new employees to interpretation and usage of appropriate diagnosis codes and procedure codes across medical records and claims documentations. Generated reports to track payment status and provided information updates to senior management.



Prairie Cardiovascular Consultants, Ltd.

• United States
• Medical Practices
• 100 - 200 Employee

• Patient Finance Representative

  • Jan 2001 - May 2005

  Provided effective response to customer queries regarding billing and account information during one-on-one consultation. Tracked the billing and payments along with making outbound collection calls and sent final notice letters for unpaid claims and worked with healthcare providers to find solutions for unpaid claims. Provided effective response to customer queries regarding billing and account information during one-on-one consultation. Tracked the billing and payments along with making outbound collection calls and sent final notice letters for unpaid claims and worked with healthcare providers to find solutions for unpaid claims.