Bank Officer/Compliance Specialist

• Aug 2018 - Present

BANKING CTR MGR II, DEAN OF INSTRUCTORS, L & D SPECIALIST, TRAVEL TRAINER, INFO TECH ANALYST

• May 2010 - Aug 2018

-Developed & implemented a written sale and profit plan for the banking center outlining goals and objectives based on market opportunity. This resulted in obtaining 100% of performance goals and production increase of deposit, loan, income, and revenue of 40M depository branch. -Marketed and solicited new business via cold calling in person, telephone sales and appreciation calls.-Implemented/ conducted public “First Time Home Buyers Seminars” which resulted in an increase of Mortgage Loan production.-Managed daily operations of the branch; provided leadership for staff of 7, assisting in employees’ development and retention through ongoing training of technical & sales skills, products, operations, and compliance. -Participate in outside organizations to promote community involvement to include non-profits agencies and local community chamber of commerce. -Analyzed, developed programs, and evaluated processes of Sales and Service training needs according to bank’s strategic initiatives to include initial implementation of corporate Customer Service Training. -Provided leadership and direction to Instructors. -Chaired bank’s Customer Service Committee.-Instructed Customer Service Associate (CSA) and Universal Banker training courses in AS400, StreamLine New Accounts, Vertex, and Customer Relationship Management (CRM).-Implemented acquisition training which included developing and instructing webinar-based training.-Executed and developed synchronous facilitation.-Established bank wide acquisition training to identify and orchestrate necessary departmental training.-Developed and customized training materials -Executed and conducted training of Skill-soft Learning Management System to Bank Executives and Management personnel. Show less

TEAM LEAD – MILITARY FINANCIAL MANAGEMENT TECHNICIAN

• Apr 2008 - May 2010

-Orchestrated team to achieve outstanding rating for bi-annual audit/ inspection of Department of Finance and Accounting System (DFAS) for Ft. Campbell Department of Military Pay Office (DMPO), which service military pay accounts for over 30,000 active duty service members stationed at Fort Campbell, KY. -Audited rejects, management notices and recycles for over 12,000 military pay transactions processed monthly. -Performed daily audits of over 600 pay transactions processed by staff to ensure compliance of DFAS regulations and Standard Operations Procedures of the Fort Campbell, KY DMPO. -Managed Department of Finance and Accounting System (DFAS) Case Management System which process and determines transactions, payments, and debt collections. -Supervised staff of 46 employees which consists of: 2- Team Leads, 44- staff to ensure company policies and job requirements are meet and maintained. -Recruited, interviewed, oriented, and trained staff. -Implemented initial and progressive training procedures and mentored staff of 12 employees to obtain Accuracy Rating of 99% which resulted in the award of “Excellence in Achievement Leadership Award.” -Computed, validated, and disbursed funds for Casual, Advance, and Separation Payments, to include payment of funds for Disability Severance Pay for disable veterans departing from active duty status. Show less

BRANCH/ REGIONAL MANAGER (progressive positions)

• May 2006 - Apr 2008

-Managed 5 branches that consist of 12- 15 employees each: 1- Branch Manager, 2-Supervisors, and 12-15 staff. -Recruited, interviewed, oriented, and trained staff for 11 branches. -Responsible for Demand Deposit Account acquisitions and implementations. -Ensured balancing of operations which included teller balancing, ATM balancing, and daily/ monthly audits for 5 branches. -Designed retail branch operations training curriculum for the state of Tennessee new hires, which included Vertex Teller System, StreamLine New Deposit Accounts and StreamLine Loans. -Responsible for processing Branch Capture to ensure balance of POD (Proof of Deposits). -Achieved and obtained monthly branch quotas established by Bank President of new demand deposit account, loan accounts, and bank wide cross sales -Executed motivation of employees to ensure individual and branch sales goals were obtained/ maintained which led to branch net profit increase. -Prospected, established, and maintained relationships with local community business leaders to ensure on-site monthly business venues. Show less

Auditor

• Sep 2004 - May 2006

-Audited over seven hundred loans monthly to verify accuracy of documentation, calculations, and regulatory guidelines of underwriting policies -Ensured compliance with Federal, State and International Laws. -Monitored agent’s quality assurance of verifications. -Ensured agents comply with their governing state regulations. -Audited over seven hundred loans monthly to verify accuracy of documentation, calculations, and regulatory guidelines of underwriting policies -Ensured compliance with Federal, State and International Laws. -Monitored agent’s quality assurance of verifications. -Ensured agents comply with their governing state regulations.

AUDITOR/COMPLIANCE ASSISTANT/PLATFORM ASSISTANT

• Apr 2002 - Jul 2004

-Conceptualized, developed, and established bank policies and procedures which became standard policies for all branches. -Assisted with the configuration of parameters and lead training of entire bank staff for Jack Henry Silverlake System (AS 400) platforms, including daily use of StreamLine Deposits Accounts, StreamLine Loans, and Silhouette Imaging. -Conducted audits that diagnosed and corrected deficiencies and ensured compliance with Federal policies resulting in “Outstanding” ratings during Office of the Comptroller of the Currency (OCC) compliance examinations. -Executed the implementation of “Yellow Hammer” fraud detection software by training all fraud department personnel; personally, used the software to detect over $30,000 in fraud in the first week of use. -Researched government regulations and ensured compliance with the Home Mortgage Disclosure Act; during internal audits, all applications were consistently correct. -Verified, tracked, and monitored cash and bait for twenty-two branches in five states. -Conducted internal audits and monitored over 80,000 Demand Deposit/Savings and Dormant accounts. -Monitored, researched, reconciled, and worked directly with Federal Reserve to clear cash letter and ACH adjustment. Show less

Human Resources Generalist

• Mar 2001 - Apr 2002

-Ensured cohesive employee relations by coaching, mentoring, and developing managers’ skills during one-on-one and group training and counseling. -Investigated HR-related complaints. Determined the veracity of the complaint, compliance with Federal and State Laws, and took corrective actions as necessary. -Prepared special reports, presentations and analysis to Senior Managers regarding recruiting, retention rates, and employee compensation. -Ensured cohesive employee relations by coaching, mentoring, and developing managers’ skills during one-on-one and group training and counseling. -Investigated HR-related complaints. Determined the veracity of the complaint, compliance with Federal and State Laws, and took corrective actions as necessary. -Prepared special reports, presentations and analysis to Senior Managers regarding recruiting, retention rates, and employee compensation.

Human Resources Manager

• Dec 1998 - Jan 2001

-Implemented a “first of its type” Workers’ Compensation “light-duty” program that created positions for injured employees, reducing compensation claims and cost. -Established employee compensation rates, administered bi-weekly payroll, and produced a method of determining incentives for over employees. -Played an integral part in the creation of a “Drug Free Workplace” program that reduced Worker’s Compensation Claims; certified to conduct screening and trained other department heads in the mechanics of drug screening. Show less