Experience

Cheetah Digital

• United States
• Software Development
• 300 - 400 Employee

• Senior Deployment Specialist

  • May 2018 - Present

  Handling email deployments for clients such as American Express, Merlin Entertainments, Miele, Vodafone, Boots and NFU.Liasing with new clients on marketing campaigns and campaign management and being a focal point for any escalations with managers and coordinating with technical and projects teams to deliver email campaigns and trigger action based communications for American Express for Europe as the main point of contact.Training clients on reporting and how to brief in campaigns effectively and coordinating with creative agencies to deliver creative assets correctly and on time to effectively deliver campaigns on time and to quality for the client.

• Implementation Specialist

  • Jul 2016 - May 2018

  - Building the client's front end solution as per the client's requirements scoped by the Technical Consultants and Project Managers. This included relational databases, email/sms campaigns (standard and event triggered), utilising personalisation and dynamic content with a combination of HTML, CSS, Javascript, XML, XSL and JSON API.-Liaising with clients such as Hilarys Blinds, Ebuyer, DFS, Claire's Accessories and Merlin to consult and provide best practice solutions to their requirements.- Demonstrating the account set up and providing the client with training on how to utilise both Cheetahmail and The Marketing Suite platforms.- Project managing small scale projects from start to finish with the client.



Experian

• Information Services
• 700 & Above Employee

• Senior Account Executive

  • Jan 2016 - Jul 2016

  - Collaborating with Solutions, Projects, Account Managers and Campaign managers to deliver projects- Mentoring other members of the team- Co-ordinating with my team leader to create overview and process documents for all our client accounts- Utilising software such as Salesforce to keep project status’ up-to-date for clients and colleagues- Providing creative insight and analysis of campaigns to our clients to provide rich content for their campaigns and drive clicks and opens

• Team Leader (secondment)

  • Apr 2015 - Jan 2016

  - Supervised the delivery of important projects such as Puma website integration which included multiple countries- Improving daily processes on Pizza Hut Deliveries to provide a better day-to-day relationship and manage campaigns- Demonstrated analytical approach in streamlining a dynamic content solution for the ITunes Festival 2015- Achieved top performing team in terms of right first time on several occasions winning awards- Gained insight into other departments from a management perspective- Developed organisational skills - Allocating resource to manage tasks effectively



Experian Marketing Services & Cheetahmail España

• Information Services
• 1 - 100 Employee

• Senior Account Executive

  • Mar 2012 - Apr 2015

  • Client and colleague platform training - Delivering complex dynamic content sessions on both our platforms • Campaign management and delivery - Ensuring that campaigns and projects are delivered on time • Building and maintaining a good working relationships with colleagues and clients • Mentoring other members of the team - ensuring we are all working to the same standards and helping to support other colleagues in their learning and fill in knowledge gaps. • Co-ordinating with my team leader to create overview documents for all our clients and process documentation for all process to ensure knowledge was passed on effectively to other colleagues • Troubleshooting and providing support for client queries • Managing projects, through setting project plans and liaising with 3rd party companies to deliver projects on time • Data management - Including migrating filtering and data mapping. • Producing and amending Quality Assurance documents to ensure colleagues follow best practice and maintain high standards of work • Produce campaign reports on email activity giving the client the ability to compare it to their KPIs • Creating Triggered campaigns which deploy based on a particular campaign. • Creating campaigns which deploy depending on APIs



Apple

• United States
• Computers and Electronics Manufacturing
• 700 & Above Employee

• Mac Specialist

  • Oct 2007 - Feb 2008

  - Being actively involved and supporting customers for the product launch of the first iPhone and Mac OS X Leopard - Analysing customer needs to provide the most suitable solution for them with the products available - Handling customer complaints and queries and directing them to the correct team were necessary - Delivering training for customers on various products - Being actively involved and supporting customers for the product launch of the first iPhone and Mac OS X Leopard - Analysing customer needs to provide the most suitable solution for them with the products available - Handling customer complaints and queries and directing them to the correct team were necessary - Delivering training for customers on various products