Experience

Diamond Developers

• United Arab Emirates
• Community Development and Urban Planning
• 1 - 100 Employee

• Property Consultant

  • Sep 2017 - Present

  The sustainable city project Green Diamond project Sharjah Sustainable city project : - Give the client a brief presentation - assist the client with viewing - closing the deals The sustainable city project Green Diamond project Sharjah Sustainable city project : - Give the client a brief presentation - assist the client with viewing - closing the deals



Zawaya Property

• United Arab Emirates
• Real Estate
• 1 - 100 Employee

• Senior client service Executive /Property Lease Executive

  • Jul 2014 - Aug 2017

  Responding to inquiries regarding eligibility, requirements, and benefits for all the customers. - Help the customers to make new or renewal their contracts. - Follow up activities arising from customers’ inquires; including resolution of complains. - Check the documents and the payments of the tenant . - Communicate with the tenants through calls and emails . - Responsible of maintaining on call and walk in property seeking clients by adjusting them on waiting list as per… Show more Responding to inquiries regarding eligibility, requirements, and benefits for all the customers. - Help the customers to make new or renewal their contracts. - Follow up activities arising from customers’ inquires; including resolution of complains. - Check the documents and the payments of the tenant . - Communicate with the tenants through calls and emails . - Responsible of maintaining on call and walk in property seeking clients by adjusting them on waiting list as per their requirements - on the job follow up on vacant properties with team members and cross selling the same with the waiting list clients as per their needs . -issue Ejary certificates Show less Responding to inquiries regarding eligibility, requirements, and benefits for all the customers. - Help the customers to make new or renewal their contracts. - Follow up activities arising from customers’ inquires; including resolution of complains. - Check the documents and the payments of the tenant . - Communicate with the tenants through calls and emails . - Responsible of maintaining on call and walk in property seeking clients by adjusting them on waiting list as per… Show more Responding to inquiries regarding eligibility, requirements, and benefits for all the customers. - Help the customers to make new or renewal their contracts. - Follow up activities arising from customers’ inquires; including resolution of complains. - Check the documents and the payments of the tenant . - Communicate with the tenants through calls and emails . - Responsible of maintaining on call and walk in property seeking clients by adjusting them on waiting list as per their requirements - on the job follow up on vacant properties with team members and cross selling the same with the waiting list clients as per their needs . -issue Ejary certificates Show less



Noor Bank

• United Arab Emirates
• Banking
• 700 & Above Employee

• Contact Center Agent

  • Sep 2013 - Jul 2014

   Assist in supporting the contact center team to handle and maintain the call volume, complaints, service level and quality assurance.  Handling escalated calls from other colleagues when required due to my outstanding customer service and call handling skills.  Follow up on my team targets and provide the necessary help for the team members in order to achieve their targets.  Responding to inquiries regarding criteria, eligibility, requirements, benefits, usage, best methods of… Show more  Assist in supporting the contact center team to handle and maintain the call volume, complaints, service level and quality assurance.  Handling escalated calls from other colleagues when required due to my outstanding customer service and call handling skills.  Follow up on my team targets and provide the necessary help for the team members in order to achieve their targets.  Responding to inquiries regarding criteria, eligibility, requirements, benefits, usage, best methods of payments and profit calculation, offers and promotions, etc.  Educating customers about phone-banking features such as bill payments, balance transfers, statements and cheque books requests, etc.  Responding to Credit Cards inquiries, including applications, authorization, qualifying limit increase requests and processing bonuses as per Noor Bank and Master Card International standards and regulations  Ensuring 100% customer satisfaction on each and every call handled.  Creating sales leads for the bank assets (personal, auto & mortgage finances & credit cards) to eligible clients  Follow up activities arising from customer’s calls; including resolution of complains.  Known as one of the most social, serious and top performing agents in terms of quality and quantity, as my references will confirm. Show less  Assist in supporting the contact center team to handle and maintain the call volume, complaints, service level and quality assurance.  Handling escalated calls from other colleagues when required due to my outstanding customer service and call handling skills.  Follow up on my team targets and provide the necessary help for the team members in order to achieve their targets.  Responding to inquiries regarding criteria, eligibility, requirements, benefits, usage, best methods of… Show more  Assist in supporting the contact center team to handle and maintain the call volume, complaints, service level and quality assurance.  Handling escalated calls from other colleagues when required due to my outstanding customer service and call handling skills.  Follow up on my team targets and provide the necessary help for the team members in order to achieve their targets.  Responding to inquiries regarding criteria, eligibility, requirements, benefits, usage, best methods of payments and profit calculation, offers and promotions, etc.  Educating customers about phone-banking features such as bill payments, balance transfers, statements and cheque books requests, etc.  Responding to Credit Cards inquiries, including applications, authorization, qualifying limit increase requests and processing bonuses as per Noor Bank and Master Card International standards and regulations  Ensuring 100% customer satisfaction on each and every call handled.  Creating sales leads for the bank assets (personal, auto & mortgage finances & credit cards) to eligible clients  Follow up activities arising from customer’s calls; including resolution of complains.  Known as one of the most social, serious and top performing agents in terms of quality and quantity, as my references will confirm. Show less



damscus university

• damascus

• Environmental services

  • Aug 2012 - Sep 2013

  - Volunteer works with Environmental Ministry helps to save the environment and also I was in a team works with Damascus university that makes exhibitions for recycle and reuse. - Projects with the ministry of Environment :The Natural Reserves in Syria - Project with the Directorate of Antiquities and museums : The living and non-living relics on the wooden antiquities - Volunteer works with Environmental Ministry helps to save the environment and also I was in a team works with Damascus university that makes exhibitions for recycle and reuse. - Projects with the ministry of Environment :The Natural Reserves in Syria - Project with the Directorate of Antiquities and museums : The living and non-living relics on the wooden antiquities



Halcrow

• damscus

• • Administration Officer

  • Sep 2011 - Jul 2012

   Prepare all the company’s letters and memos.  Coordinate all the management meetings.  Arrange meetings minutes related to the management meeting  Organize the files related to the projects, customers, and staff.  Take care about the staff issues.  Prepare all the company’s letters and memos.  Coordinate all the management meetings.  Arrange meetings minutes related to the management meeting  Organize the files related to the projects, customers, and staff.  Take care about the staff issues.