Experience

Insurance Brokerage House

• Financial Services
• 1 - 100 Employee

• Business Development Manager

  • Aug 2023 - Present

  Riyadh, Saudi Arabia



Tawuniya

• Saudi Arabia
• Insurance
• 700 & Above Employee

• Sr.Manager - Relationship Management

  • Mar 2023 - Aug 2023

  Jeddah, Makkah, Saudi Arabia Supervising and guiding team members . Approving recruitment and termination of employment. Developing organisational objectives Managing departmental budgets. Making critical decisions. Overseeing employee performance. Liaising with other managers and directors.

• Manager - New SME Telesales

  • Sep 2022 - Mar 2023

  Developing business management goals and objectives that tend to growth and prosperity Designing and implementing business plans and strategies to promote the attainment of goals Ensuring that the company has the adequate and suitable resources to complete its activities

• Telesales Group leader

  • Feb 2021 - Sep 2022

  Jeddah, Makkah, Saudi Arabia Oversee and manage both quality and volume of new customer acquisition Coordinate daily workflow for a team of direct sales representatives Design and implement strategies and tactics to maximize conversion and revenue growth Develop and manage all outbound and inbound sales efforts Develop and lead a team to achieve goals



SGS - Saudi Ground Services

• Saudi Arabia
• Airlines and Aviation
• 700 & Above Employee

• Customer Care Coordinator

  • Oct 2020 - Feb 2021

  Offering excellent customer service and handling customer inquiries, complaints, and feedback Maintaining compliance with policies and procedures and promoting the vision of the organization Conducting quality assurance surveys and reporting findings

• Customer Service Representative

  • Mar 2018 - Oct 2020

  • Answering questions about flight schedules, prices, and other airline information that helps customers book travel plans • Processing customer reservations by confirming details with customers via phone or computer • Maintaining security by following safety procedures. • Processing refunds for delayed or cancelled flights by communicating with travel agencies or airlines to obtain authorization for refunds • Processing claims for lost or damaged luggage by gathering information… Show more • Answering questions about flight schedules, prices, and other airline information that helps customers book travel plans • Processing customer reservations by confirming details with customers via phone or computer • Maintaining security by following safety procedures. • Processing refunds for delayed or cancelled flights by communicating with travel agencies or airlines to obtain authorization for refunds • Processing claims for lost or damaged luggage by gathering information about the damage or loss from passengers and submitting claims to insurance companies on behalf of airlines • Providing information about airport facilities, such as locations of gates, luggage carts, and restrooms • Acting as an ambassador for the airline by greeting passengers with a smile and offering assistance during their stay at the airport • Selling at check-in counters or airport kiosks by processing credit card payments from customers



Al Afaq Insurance and Re insurance Brokers

• Insurance Consultant

  • Jun 2017 - Mar 2018

  Jeddah Governorate, Saudi Arabia Assess clients’ insurance needs and recommend suitable policy options Educate clients on policy terms, exclusions, and coverage limits to help them make informed decisions Provide customized solutions to clients in various insurance niches, such as auto, health, property, and life insurance Monitor industry trends, competitive pricing, and underwriting standards to better serve clients Initiate new business opportunities through referrals, prospecting, and networking Collaborate… Show more Assess clients’ insurance needs and recommend suitable policy options Educate clients on policy terms, exclusions, and coverage limits to help them make informed decisions Provide customized solutions to clients in various insurance niches, such as auto, health, property, and life insurance Monitor industry trends, competitive pricing, and underwriting standards to better serve clients Initiate new business opportunities through referrals, prospecting, and networking Collaborate with insurance carriers and underwriters to negotiate coverage and pricing on behalf of clients Handle clients’ inquiries, claims, and policy renewals while maintaining a positive relationship with them Maintain accurate and up-to-date records of client interactions, policies, and transactions Show less



Concord

• Saudi Arabia
• Insurance
• 1 - 100 Employee

• Insurance Consultant

  • Jan 2017 - Jun 2017

  Saudi Arabia



Bupa Arabia

• Saudi Arabia
• Insurance
• 700 & Above Employee

• Sr. officer relationship SME

  • Jun 2015 - Jan 2017

  Saudi Arabia Understand customer needs and develop plans to address them Identify key staff in client companies to cultivate profitable relationships Resolve customer complaints quickly and effectively Forward upselling and cross-selling opportunities to the sales team Promote high-quality sales, supply and customer service processes Aim to preserve customers and renew contracts Approach potential customers to establish relationships Gain solid knowledge of competitors



Luxury Services

• Sales And Marketing Specialist

  • Jun 2013 - Jun 2015

  selling products and services performing cost- benefit analysis of existing to potential customers