Experience

Caltex Australia Petroleum Pty Ltd.

• Australia
• Oil and Gas
• 1 - 100 Employee

• Retail Store Manager

  • Dec 2018 - Present

  Have made the decision to walk away from retail operations to find a new career challenge where I can grow. I have acquired excellent skills and experience from my time in retail, demonstrating excellent resilience and fortitude under pressure to ensure teams were best support to achieve KPIs / SLAs. Key milestones I can take with me include:- Built a battle-tested focus to be a consistent high performer in very competitive industry- Lifted up the Narre Warren site to become 1st in Victoria out of 50 stores in Victoria in the 1st two years- Store Audits and All-Star Customer Service audits were maintained at 100% every single year- Developed strategies to develop local area marketing to increase awareness of the business - Led community efforts- BBQ sizzles, Wish Foundation fund-raising- Team won 1st prize achieving most growth in sales of Energy Drink category for supplier promotion- Use of excellent people skills to be a trusted professional in high level negotiations- Built a strong background in market and competitor analysis work- Built excellent contacts and networks with suppliers, businesses and community organisations- Strong frontline customer service dealing and interfacing with customers from diverse backgrounds- Confident use of real time electronic systems to complement customer service expertise - Used excellent interpersonal skills to interact and work well with peers and managers - Strong persistence and focus in being a consistent performer in meeting monthly and quarterly KPIs- Praised for high quality of execution / maintenance of all POS / promotional materials in-store- Praised for timeliness of my KPI reports which assisted senior leaders in their decision-making- Recruitment and selection and training of staff- maintained 100% retention of staff in the last 2 years- Praised for accurate records for in store food handling policy and records keeping for inspections



2RJ Pty Ltd

• Assistant Retail Manager/ Franchise operator/Manager

  • Jan 2009 - Dec 2018

  First foray into fast-paced world of fuel retail / convenience stores, where I initially started off in frontline operations role, before being hand selected to take on promotion into store management. I thrived working in dynamic work environment, as I used my business studies to best understand retail cycles and supply chain processes to maximise sales and maintain efficient operations. Key milestones I achieved included:- Built a reputation as a trusted office / operations “all-rounder” within fast-paced retail environment- Mastered the company’s computerised systems to support daily operations and client relationships- Performed P.A. / E.A. duties to assist Store Manager supervise staff - Attended to client calls and administered exemplary level of customer service to build brand loyalty- Successfully balanced this job with my studies to show willingness to continuously learn and contribute- Showed excellent business acumen in achieving excellent results in store stock take audits- Made valued contributions to Continuous Improvement – implemented improved stock rotation process



Career Insight

• Professional Training and Coaching

• Internship- Administration Assistant

  • Jul 2007 - Jun 2009

  Came to Australia to start a new life. Undertook key studies to improve my business acumen. In final year of Bachelor Studies, also took on workplace internship to enhance my credentials. Worked for employment training and counselling firm. I gained a lot of confidence in myself as I was able to master things quickly to show I was a great candidate that could confidently and competently take ownership of key duties / responsibilities. Key milestones I achieved here include:- Mastered local government funded programs (Centrelink and jobActive) to assist training teams- Performed follow up of client attendance to training programs and liaison with their case managers- Frontline customer service dealing and interfacing with customers from diverse background- Confident use of real time electronic systems to complement customer service expertise - Used excellent interpersonal skills to interact and work well with peers and managers