Experience

Vine Hotels

• United Kingdom
• Hospitality
• 1 - 100 Employee

• Regional General Manager

  • Sep 2021 - Present

  Overseeing Mercure Kenwood Hall Hotel and Spa and Mercure Dolphin Southampton Centre Hotel, Whirlow brook Hall, Old Rectory, Bredbury Hall Stockport, Sure Hotel Plus by Best Western Birmingham West Bromwich, Charlecote Pheasant Stratford and any new acquisitions. I also oversee and support any new management contracts and this includes the Best Western York House and Best Western Abbots Barton.

• Regional General Manager

  • Jul 2019 - Sep 2021

  Overseeing Mercure Kenwood Hall Hotel and Spa and Mercure Dolphin Southampton Centre Hotel as well as Sheffield based conference, wedding and events venue, Whirlow brook Hall.

• General Manager, Mercure Southampton Centre Dolphin Hotel

  • Jul 2018 - Jul 2019


SCR Hospitality Association
• United Kingdom
• Hospitality
• Board Member

  • Nov 2019 - Sep 2021


Daniel Thwaites

• Information Services

• Operations Manager

  • Aug 2016 - Jun 2018

• Operations Manager

  • Sep 2015 - Jul 2016

• Operations Manager

  • Jun 2014 - Aug 2015



Whitbread

• United Kingdom
• Hospitality
• 700 & Above Employee

• Operations Manager

  • Oct 2012 - Aug 2014

  Intially started managing 112 bedroom site at High Wycombe and then moving to a 108 bedroom site in Slough with a turnover of £3.5million, taking this property through a 21 bedroom extension and full hotel refurbishment. Moving on, later saw me manage three additional properties in the High Wycombe Cluster through Maternity Cover. Main Achievements and Responsibilities were; • Responsible for four properties • Lead a team of 63 employees to success • 100% on all Health and… Show more Intially started managing 112 bedroom site at High Wycombe and then moving to a 108 bedroom site in Slough with a turnover of £3.5million, taking this property through a 21 bedroom extension and full hotel refurbishment. Moving on, later saw me manage three additional properties in the High Wycombe Cluster through Maternity Cover. Main Achievements and Responsibilities were; • Responsible for four properties • Lead a team of 63 employees to success • 100% on all Health and Safety Company Self Audits (inclusive of 5 star food environment award) • 93% Engagement score on company ‘Your Say’ (based on team’s opinion). Team Turnover of 4% • Hit monthly guest expectation scores • Decreased invocations YoY. Increased occupancy by 3% with a 5% increase on ARR, 63% SBR, 45% SDR. • Took the hotel through a 21 bedroom extension • Created partnerships with Job Centre, Local Colleges and Schools and ‘Believe in Young People’ portal. • Held 1-1 monthly reviews with my management team, setting SMART objectives • Became a ‘Launch’ pad site (a site that employees around the country would come to to train) • Supported four high potential team members for the company’s management programme, Shooting Stars. In addition, supported three apprenticeships with the Apprenticeship scheme. • Took the site from 6th on Trip Advisor to 3rd and a score of 7.4 to 8.1 on Booking.com. • In addition to my site activities, I successfully launched and chaired the ‘Engagement’ piece for the region • Managed and Lead my team to success, achieving our KPI’s, supporting with development and ensuring that we enhanced our Good Together project inclusive of our support for GOSH (Great Ormond Street Hospital) Show less Intially started managing 112 bedroom site at High Wycombe and then moving to a 108 bedroom site in Slough with a turnover of £3.5million, taking this property through a 21 bedroom extension and full hotel refurbishment. Moving on, later saw me manage three additional properties in the High Wycombe Cluster through Maternity Cover. Main Achievements and Responsibilities were; • Responsible for four properties • Lead a team of 63 employees to success • 100% on all Health and… Show more Intially started managing 112 bedroom site at High Wycombe and then moving to a 108 bedroom site in Slough with a turnover of £3.5million, taking this property through a 21 bedroom extension and full hotel refurbishment. Moving on, later saw me manage three additional properties in the High Wycombe Cluster through Maternity Cover. Main Achievements and Responsibilities were; • Responsible for four properties • Lead a team of 63 employees to success • 100% on all Health and Safety Company Self Audits (inclusive of 5 star food environment award) • 93% Engagement score on company ‘Your Say’ (based on team’s opinion). Team Turnover of 4% • Hit monthly guest expectation scores • Decreased invocations YoY. Increased occupancy by 3% with a 5% increase on ARR, 63% SBR, 45% SDR. • Took the hotel through a 21 bedroom extension • Created partnerships with Job Centre, Local Colleges and Schools and ‘Believe in Young People’ portal. • Held 1-1 monthly reviews with my management team, setting SMART objectives • Became a ‘Launch’ pad site (a site that employees around the country would come to to train) • Supported four high potential team members for the company’s management programme, Shooting Stars. In addition, supported three apprenticeships with the Apprenticeship scheme. • Took the site from 6th on Trip Advisor to 3rd and a score of 7.4 to 8.1 on Booking.com. • In addition to my site activities, I successfully launched and chaired the ‘Engagement’ piece for the region • Managed and Lead my team to success, achieving our KPI’s, supporting with development and ensuring that we enhanced our Good Together project inclusive of our support for GOSH (Great Ormond Street Hospital) Show less



Wheelers of St James, Marco Pierre White

• General Manager

  • Jul 2012 - Oct 2012

  This was a temporary job until Marco had left the franchised restaurant. I had full control over the restaurant and bedroom. It was open seven days a week to the public, serving contemporary pub food which was available from Marco’s selection. Working closely with the Brand in ensuring the service standards were delivered, maximising profitability where ever possible. This was a restaurant with bedrooms and included 8 en suite bedrooms. This was a temporary job until Marco had left the franchised restaurant. I had full control over the restaurant and bedroom. It was open seven days a week to the public, serving contemporary pub food which was available from Marco’s selection. Working closely with the Brand in ensuring the service standards were delivered, maximising profitability where ever possible. This was a restaurant with bedrooms and included 8 en suite bedrooms.



Surya Hotels Ltd

• United Kingdom
• Hospitality
• 1 - 100 Employee

• General Manager

  • Apr 2011 - Jul 2012

  Surya Hotels were a new company that invested heavily into hotels that had entered administration. I was appointed General Manager of The Mill Hotel (62 Bedroom with 150 cover F&B Outlet), which also underwent a £2million refurbishment. Main Achievements are; • Gained 4 star status, with 1 rosette, after guiding the hotel through a full refurbishment • Increased occupancy by 14% with an increase to ARR 3% • Guest satisfaction achieved of 93% • Increased room sales by 60%… Show more Surya Hotels were a new company that invested heavily into hotels that had entered administration. I was appointed General Manager of The Mill Hotel (62 Bedroom with 150 cover F&B Outlet), which also underwent a £2million refurbishment. Main Achievements are; • Gained 4 star status, with 1 rosette, after guiding the hotel through a full refurbishment • Increased occupancy by 14% with an increase to ARR 3% • Guest satisfaction achieved of 93% • Increased room sales by 60% compared with previous year. It also saw a 7% increase on ARR. Assigned the hotel to extra booking agencies such as Hotel.de, Booking.com, Laterooms.com, Expedia and Agoda (building the image in the Middle East) • Created a new wine offering with local supplier, also introducing two types of food outlets in the hotel - ensuring that the team are full trained. • Created a company portfolio, analysing our competitors, and attracting new business such as Delphi and Nestle - introduction of corporate rates; both BB and DBB. • Built up local community activities such as local charity ‘The Bridge Project’ was our nominated charity • Built relationships with a local training provider, offering NVQ qualifications. • Implemented a robust Health & Safety training plan Show less Surya Hotels were a new company that invested heavily into hotels that had entered administration. I was appointed General Manager of The Mill Hotel (62 Bedroom with 150 cover F&B Outlet), which also underwent a £2million refurbishment. Main Achievements are; • Gained 4 star status, with 1 rosette, after guiding the hotel through a full refurbishment • Increased occupancy by 14% with an increase to ARR 3% • Guest satisfaction achieved of 93% • Increased room sales by 60%… Show more Surya Hotels were a new company that invested heavily into hotels that had entered administration. I was appointed General Manager of The Mill Hotel (62 Bedroom with 150 cover F&B Outlet), which also underwent a £2million refurbishment. Main Achievements are; • Gained 4 star status, with 1 rosette, after guiding the hotel through a full refurbishment • Increased occupancy by 14% with an increase to ARR 3% • Guest satisfaction achieved of 93% • Increased room sales by 60% compared with previous year. It also saw a 7% increase on ARR. Assigned the hotel to extra booking agencies such as Hotel.de, Booking.com, Laterooms.com, Expedia and Agoda (building the image in the Middle East) • Created a new wine offering with local supplier, also introducing two types of food outlets in the hotel - ensuring that the team are full trained. • Created a company portfolio, analysing our competitors, and attracting new business such as Delphi and Nestle - introduction of corporate rates; both BB and DBB. • Built up local community activities such as local charity ‘The Bridge Project’ was our nominated charity • Built relationships with a local training provider, offering NVQ qualifications. • Implemented a robust Health & Safety training plan Show less



LANGRISH HOUSE HOTEL LIMITED

• United Kingdom
• Hospitality
• 1 - 100 Employee

• General Manager

  • Oct 2009 - Apr 2011

  Managing this wonderful, thirteen bedroom Country House Hotel was the route for me into Hotel Management. The hotel was a high volume wedding venue, that was well famed locally for its quality of food and service - obtaining and maintaining two AA rosettes. At the height of recession, YoY profit conversation increased by 6% with responsibilities of both food and liquor GP bench marked at 70%. My time here also saw me land a TV appearance on BBC 1 with Ruth Badger on… Show more Managing this wonderful, thirteen bedroom Country House Hotel was the route for me into Hotel Management. The hotel was a high volume wedding venue, that was well famed locally for its quality of food and service - obtaining and maintaining two AA rosettes. At the height of recession, YoY profit conversation increased by 6% with responsibilities of both food and liquor GP bench marked at 70%. My time here also saw me land a TV appearance on BBC 1 with Ruth Badger on Inside Out where the hotel received great exposure. Main achievements of my post; • Implemented a robust training plan to ensure that expectations were met, through 1-1’s and objective settings. • Achieved 72% Gross Profit on Liquor • Increased room sales by 60% compared with previous year. It also saw a 7% increase on ARR • Created a new wine list, featuring both old and new world wines - working closely with Enotria, ensuring that the wine complimented the standard of food at attractable pricing • Implemented a new till system, enabling full monitoring on stock • Arranged a refit or the hotels bar, along with new bathrooms in all bedrooms • Built relationships with a local training provider, offering NVQ qualifications. Not only this, but relationships were built with Job Centre, local schools and colleges. • Implemented a robust Health & Safety training plan Show less Managing this wonderful, thirteen bedroom Country House Hotel was the route for me into Hotel Management. The hotel was a high volume wedding venue, that was well famed locally for its quality of food and service - obtaining and maintaining two AA rosettes. At the height of recession, YoY profit conversation increased by 6% with responsibilities of both food and liquor GP bench marked at 70%. My time here also saw me land a TV appearance on BBC 1 with Ruth Badger on… Show more Managing this wonderful, thirteen bedroom Country House Hotel was the route for me into Hotel Management. The hotel was a high volume wedding venue, that was well famed locally for its quality of food and service - obtaining and maintaining two AA rosettes. At the height of recession, YoY profit conversation increased by 6% with responsibilities of both food and liquor GP bench marked at 70%. My time here also saw me land a TV appearance on BBC 1 with Ruth Badger on Inside Out where the hotel received great exposure. Main achievements of my post; • Implemented a robust training plan to ensure that expectations were met, through 1-1’s and objective settings. • Achieved 72% Gross Profit on Liquor • Increased room sales by 60% compared with previous year. It also saw a 7% increase on ARR • Created a new wine list, featuring both old and new world wines - working closely with Enotria, ensuring that the wine complimented the standard of food at attractable pricing • Implemented a new till system, enabling full monitoring on stock • Arranged a refit or the hotels bar, along with new bathrooms in all bedrooms • Built relationships with a local training provider, offering NVQ qualifications. Not only this, but relationships were built with Job Centre, local schools and colleges. • Implemented a robust Health & Safety training plan Show less