Experience

DOD Technologies

• United States
• Appliances, Electrical, and Electronics Manufacturing
• 1 - 100 Employee

• Service Manager

  • Dec 2018 - Present

  - Managing and training service staff to ensure desired customer satisfaction levels are met.- Responding to customer enquiries over the phone, via email, and in person.- Providing quotes and service contracts for customers.- Liaising with other managers and staff members to determine correct response to issues.- Keeping records of customer interactions with details of actions taken.- Creating employee schedules and finding viable solutions when an employee is unable to make a shift.- Developing and implementing appropriate SOP’s to continuously elevate the overall customer service experience.- Achieving national service revenue annual target and forecast

• Field Service Engineer

  • Dec 2016 - Dec 2018

  - Supported the development of onsite installation, service and repaired processes of complex equipment and systems.- Customer management and service support of Gas Monitoring Systems equipment globally.- Conducted quality assurance and safety checks on all equipment.- Prepared and submitted service reports, managed spare part inventory and maintained schedule/expenses autonomously. - Communicated customers product improvement suggestions/requests internally.

• Production Supervisor

  • Jul 2014 - Dec 2016

  - Managed the workflow by assigning responsibilities and supervising staff to produce manufactured products against tight deadlines.- Performed verification of production output according to specifications. - Detected issues in efficiency and suggested improvements.- Worked as part of design/engineering team to identify and improve manufactured products.

• Production Assembler

  • Apr 2010 - Jul 2014

  - Produced components by assembling parts and subassemblies.- Read and followed assembly instructions.- Used hand tools, machinery and software diagnostics to assemble parts and conduct quality control checks.