Dan Wabwile
IT Support Engineer at Simba Technology Limited- Claim this Profile
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English Full professional proficiency
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Kiswahili Native or bilingual proficiency
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Luhya Native or bilingual proficiency
Topline Score
Bio
Credentials
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Certified Cloud Security Professional (CCSP)
Cisco Networking AcademyMay, 2022- Oct, 2024 -
Google IT Support
Coursera | GoogleFeb, 2022- Oct, 2024
Experience
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Simba Technology Limited
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Kenya
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Information Technology & Services
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1 - 100 Employee
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IT Support Engineer
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Aug 2022 - Present
-IT Security and Administration -Managing Windows and Linux Servers. -Monitoring of system logs, OS logs, database logs, trace files, database alert files to detect and troubleshoot runtime problems. -Managing and troubleshooting Asterisk based PBX systems -Writing new programs/scripts and modify databases to suit internal and client requirements -Perform backups and data transfer activities -Documenting and manage all IT inventory -Manage external vendors and suppliers for all IT related services Show less
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Constituency ICT Officer
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Jul 2022 - Sep 2022
Provided first line support on all general and Commission-specific software and hardware issues in the constituency Communicated information on hardware and software issues to corporate ICT Services; Solved county/ Constituency ICT issues including remote access, emails and telephone; Assisted in the selection and disposal of redundant ICT Equipment; Provided onsite technical support with hardware and software issues where needed, including travelling to other Commission sites in the County of responsibility; Provided ICT point of contact to all users and third parties for all county ICT matters, and escalate to ICT at the Headquarters issues that cannot be resolved locally; Ensured the maintenance of a healthy, safe and secure working environment through ensuring compliance with health and safety requirements in relation to ICT; Show less
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Bliss Medical Centre
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Kenya
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Hospitals and Health Care
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100 - 200 Employee
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Regonal IT Support
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May 2022 - Sep 2022
Deliver timely, remote and onsite technical support to users via phone, email and IM and implement corrective solution.Handling end user requests; troubleshoot, diagnose and repair hardware (pc, printers, Mac, switches, routers, servers, and biometrics) software, network and peripheral issues.Managing LAN and WAN connectivity through installation, configuration and maintenance of Switches, Routers, CCTV cameras, Printers, VOIP phones, and access control.Installing, configuring, and updating network software, as well as maintaining hardware (desktop computers, routers, switches, physical /virtual servers) and network devices while complying with the maintenance processes.Participating in IT project planning, resolving IT-related issues and building new procedures to keep up with company growth.Patching software and installing new versions to eliminate security problems and protect data.Managing systems such as Active Directory, Exchange, Office 365, G-suit, McAfee SIEMCreate, install and maintain computer images, operating systems and instructional software and applications.Support end-users using Active directory for password resets and permissions issuesConfiguration of hardware, devices, and software to set up workstations for employees.Explaining technical information in clear terms to non-technical individuals to promote better understanding.Developing and documenting support procedures, resolutions and knowledge articles and assist in the training of other staff membersPerform revision, evaluation, and documentation of problems encountered by end-users on newly created software, as well as test it for bugs following the direction of the managerHandling infrastructure administration activities such as server and storage capacity handling and directory services management.Assessing system hardware and software and suggesting modifications to reduce lag time and improve overall speed. Show less
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Regional IT Support
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Sep 2020 - Sep 2022
• Deliver timely remote and onsite technical support for user via phone, email and IM and implement corrective solution.• Attain a high first level call closure rate by using wide range of remote software tools to troubleshoot md resolve desktop, server and network problems• Handle end user requests; troubleshoot, diagnose and repair hardwaresoftware, network and peripheral issues.• Participate in IT project planning, resolving IT related issues and building new procedures to keep up with company growth.• Manage LAN and WAN connectivity through installation, configuration and maintenance of Switches, Routers, CCTV cameras, Printers, VOIP phones and access control.• Patching software and installed new versions to eliminate security problems and protected data.• Installing, configuring, and updating network software, as well as maintaining hardware and network devices while complying with the maintenance processes.• Manage systems such as active directory, Exchange, Office 365, G-suit, McAfee SIEM• Create, install and maintain computer images, operating systems and instructional software and applications.• Support end-users using Active directory for password resets and permissions issues• Configuration of hardware, devices, and software to set up workstations for employees.• Explaining technical information in clear terms to non-technical individuals to promote better understanding.• Developing and documenting support procedures, resolutions and knowledge articles and assist in the training of other staff members• Perform revision, evaluation, and documentation of newly created software, as well as test it for bugs of problems encountered by end-users with remote services application• Handling infrastructure administration activities such as server and storage capacity handling and directory services management.• Assessing system hardware and software and suggesting modifications to reduce lag time and improve Show less
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Bubal Computers
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India
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IT Services and IT Consulting
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Computer Repair Technician
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Oct 2019 - Sep 2020
• Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks • Patched software and installed new versions to eliminate security problems and protected data. • Engaged end users and answered questions via email, phone, website live chat and in forums. • Delivered affordable and professional computer repair and home networking services to customers in need, provided warranties on labor, building trust and great relationships with customers • Intensive repair of computers e.g., replacing the USB ports, network adapters, charging ports on the circuitry board, replacing laptop screens, laptop LCD screen hitches, replacement of the internal connectors etc • Installed, configured, and secured Small Office/Home Office (SOHO) networks using Netgear, Linksys, and D-Link hardware, providing customers with peace of mind knowing they can safely conduct business over the internet from home. • Explained technical information in clear terms to non-technical individuals to promote better understanding • Maintaining and implementing systems backups, disaster recovery protocols and procedures to ensure full proof redundancy • Identified and removed Viruses, Spyware, Trojan Horses, Adware, and Rootkits from Windows Based computer systems, while managing to salvage the current file system 80% of the time. • Created support documentation that empowered and enabled the user community to extend skills, leverage system features, and find resolutions to questions without intervention from the support team. • Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed. • Troubleshoot network problems of the systems, diagnosing and solving both hardware and software faults • Successfully recovered more than one terabyte of lost data from many separate storage devices using data recovery software, saving customers hard work and most valued memories from destruction Show less
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Bliss Healthcare
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United States
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Medical Practices
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IT Intern
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Jul 2019 - Sep 2019
• Performing hardware and software installation procedures • Performing software configuration on stand-alone computers and laptops • Providing support in diagnosing hardware and software issues and troubleshooting activities • Laying cables and wires for network and ensure that they are in good working order • Assisting in handling data migration issues • Taking user support requests and taking measures to fulfil the requests • Assisting in hardware and software inventory management • Handling periodic maintenance of hardware and software • Troubleshooting equipment’s such as printers and scanners and other peripherals • Taking telephone calls from users and attempting to assist them with their information technology questions and problems • Handling infrastructure administration activities such as server and storage capacity handling and directory services management Show less
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Self-employed
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Real Estate
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1 - 100 Employee
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Computer Repair Technician
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Jun 2017 - May 2019
• Self-Employed since 2017 with a business focused on both home computer repair and networking for both home and office use. • Experience building 32 +office networks, repairing 200+ home computers and building 60+ high end home computers. • Repairing desktop and laptop hardware and software issues. • Setup small and large home computer networks for both home and offices. • Building custom websites for both individuals and small business. • Maintaining an online discussion board with more than 70 registered users. Show less
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Data Entry Clerk
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Mar 2019 - Apr 2019
• Correcting errors and organizing the information in a manner that will optimize swift and accurate capturing. • Creating accurate spreadsheets. • Entering and updating information into relevant databases. • Ensuring data is backed up. • Storing hard copies of data in an organized manner to optimize retrieval. • Handling additional duties from time to time. • Correcting errors and organizing the information in a manner that will optimize swift and accurate capturing. • Creating accurate spreadsheets. • Entering and updating information into relevant databases. • Ensuring data is backed up. • Storing hard copies of data in an organized manner to optimize retrieval. • Handling additional duties from time to time.
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Polling Clerk
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Aug 2017 - Oct 2017
• setting up and demarcates the polling station; • verifying the voter’s name, ID and voter’s card number in the register; • identifying a voter electronically; • issue ballot papers to voters; • marks voters to show that they have voted; • ensure the security of election materials under their custody; • managing queues and directs voters to respective polling stations • setting up and demarcates the polling station; • verifying the voter’s name, ID and voter’s card number in the register; • identifying a voter electronically; • issue ballot papers to voters; • marks voters to show that they have voted; • ensure the security of election materials under their custody; • managing queues and directs voters to respective polling stations
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Kibabii University
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Higher Education
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1 - 100 Employee
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Library Attendant
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Jan 2014 - Apr 2014
• Dusting of books, periodicals (both loose and bound volumes), documents in other media, shelves, chairs, tables, etc. (if needed); • Shelving and Display of books, newspapers, periodicals (both loose and bound volumes) and new arrivals, documents in other media, if any; • Assist in Opening and Closing of the Library; • Manning the Check Point/ Property Counter; • Shelf rectification: Putting, rectifying and shifting of books, periodicals (both loose and bound volumes), and documents in other media, prepare the signage according to classification scheme followed by the library; • Arrangement of chairs, tables in respective units, sections and in the reading halls; • Assisting users in searching of books, periodicals (both loose and bound volumes), and documents in other media and finding /tracing of misplaced books and periodicals (both loose and bound volumes) etc.; • Library services for users with special needs and general readers too; • Physical preparation of books, bound volumes of periodicals, newspapers, and documents in other media: Depending on the requirements stamping, opening of the packets, pasting, book label, book pocket, book tag, due date slip and writing on the spine tags, if any • Undertaking Xeroxing work, preparing sets of cyclostyled/Xeroxed copies of sets documents for circulation; • Shifting of books and periodicals, and documents in other media from respective sections to the Stacks and other places; • Searching out the damaged books and periodicals, mending them and preparing them for binding; Pasting of bar code labels and magnetic strips on books, periodicals etc. Show less
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Education
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2015 - 2019
kibabii university
Bachelor's degree, Computer Science
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