Experience

MaineHousing

• United States
• Financial Services
• 1 - 100 Employee

• Operations Manager

  • Sep 2021 - Present

  Operations Manager for Asset Management Division of Supported Housing.



Goodwill Industries of NNE

• Program Manager

  • Oct 2001 - Present

• Workforce Services Manager

  • Oct 2001 - Present



Goodwill Northern New England

• United States
• Individual and Family Services
• 200 - 300 Employee

• Workforce Services Program Manager

  • Oct 2001 - Present

  Augusta, Maine Progressed through a series of promotions from Employment Specialist I, II, III, Supervisor and currently Program Manager. Excellent ability in developing high quality and cost effective programs such as Goodworks; employment services for at risk youth and adults, Youth Employment 2010 and 2011, and Heat Helpers / Emergency Response. Program Contributions:  Develop and oversee the operations of services, staffing contracts, projects and programs such as federally funded Workforce… Show more Progressed through a series of promotions from Employment Specialist I, II, III, Supervisor and currently Program Manager. Excellent ability in developing high quality and cost effective programs such as Goodworks; employment services for at risk youth and adults, Youth Employment 2010 and 2011, and Heat Helpers / Emergency Response. Program Contributions:  Develop and oversee the operations of services, staffing contracts, projects and programs such as federally funded Workforce Investment Act programs, grant funded projects and fundraising events.  Wrote proposals for United Way funded programs that have received funding for the past eight years. Developed methods of tracking services, documenting and reporting the use of resources for an employment program and emergency assistance programs targeted at serving at risk youth and adults. Secured an increase in funding each year for the past three years. Have worked with over 300 people to pursue and gain employment, educational and training opportunities. Responded to and determined eligibility for over 500 emergency assistance requests yearly.  Constantly developing and maintaining a strong network of business owners and employers that are partnered with to provide work opportunities for the people Goodwill Industries of NNE serves.  Repeatedly exceed agency goals in areas that include successful client outcomes, targeted billing, and customer satisfaction.  Maintain documentation that satisfies state and federal regulations, funding requirements, and CARF accreditation standards. Perform administrative duties that include record keeping, billing, and financial reporting.  Provide the daily Supervision of staff in various positions and work site locations. Developed methods and tools for scheduling that has decreased scheduling errors and the time it takes to prepare production and work schedules. While increasing staff billable time and customer satisfaction. Show less