Experience

Precept IT

• United Kingdom
• IT Services and IT Consulting
• 1 - 100 Employee

• Computer Technician

  • 2019 - Present

  Provide support to 500+ Customers around the UK including; - Windows 2003 - 2016 server - Windows 7/8/10 - Mac OSX 10.5.X and up - Maintaining / updating and creating Wordpress websites including site migrations - Provide training on new or updated software - Office 365 support including desktop apps - MS Office 2007 - 2016 including Exchange Servers - Migrating clients over to Office 365, including moving server data to Sharepoint and moving Exchange data to Outlook 365 - On-site support including installation and troubleshooting of hardware (PC’s, Servers, Printers, Networks) - Setting up VPNs and remote desktop connections for clients to access work from home during the pandemic.



InVentry

• United Kingdom
• Information Technology & Services
• 1 - 100 Employee

• Service Desk Technician

  • 2017 - 2018

  - Desktop Support in a fast-paced environment - Supported 4000+ clients systems running various Windows environments - Conducted 1 to 1 remote and on-site training sessions with clients for the InVentry software - Wrote ‘How to’ training guides for clients - Built custom SQL database queries to generate reports on data collected by the InVentry system - Troubleshooted issues with the InVentry software, hardware as well as various mobile devices - Contributed to a knowledge base of known issues and their fixes shared across the team - Mentored new staff on communicating with customers, logging tickets and troubleshooting basic issues. - Resolved issues with various Management information software’s (SIMS, CMIS, Progresso, Arbor, Bromcom)



John Taylor High School

• United Kingdom
• Education Administration Programs
• 1 - 100 Employee

• IT Technician

  • 2013 - 2016

  o Supported 300+ user workstations on a Windows 2012 environment o Maintained/repaired AV and Printer hardware o Integrated Apple iMacs to the Windows server to allow Mac users to backup data o Vanilla windows server maintenance (AD, Backup Exec, PowerShell, Firewall config, DNS, DHCP) o Championed and implemented the use of iPads as a teaching tool to the Senior Leadership Team o Carried out PAT inspections on all electronical hardware o Supported and updated the Management information software (SIMS) o Streamlined creating new AD users though PowerShell scripting to automate the process.