Experience

Cheltenham Town Football Club

• United Kingdom
• Spectator Sports
• 1 - 100 Employee

• Head of Academy Goalkeeping

  • Oct 2019 - Present

  Academy football coach Academy football coach



Nationwide Building Society

• United Kingdom
• Financial Services
• 700 & Above Employee

• Deputy Area Director

  • Oct 2014 - Dec 2020

• Senior Branch Manager

  • Sep 2012 - Nov 2014

  Managing the largest income target in Nationwide accross two branches with aprox 35 FTE delivering 111% during 1st quarter in role.Transformed customer service scores to 12 month high & delivered a programme of tests to improve audit results.



Lloyds Banking Group

• United Kingdom
• Financial Services
• 700 & Above Employee

• Senior Manager

  • Mar 2008 - Apr 2012

  Develop a strategy to deliver profit, sales targets, customer experienece & cost control. Managing one of Lloyds TSBs largest retail stores I have responsibility for management of around 40 staff of which 18 are in sales roles. Seeking to deepen customer relationships and trust for long term profitability.Appointed to the biggest branch in the south of England that had failed to achieve income targets for in excess if 3 years. During my tenure this branch is now one of Lloyds TSB's most profitable stores. Sales tagets performing around 120%, employee engagement score of 96% (company average 54%) & nominations for bank manager of the year based on customer feedback.

• Local Development Manager

  • Apr 2006 - Apr 2008

  Have a proven track record in retail banking of delivering personal sales, but also turning around failing business units into profitable outlets. Experience in recruiting sales sucessful sales staff & developing peoples careers.Taking on the challenging role in the countries worst performing group on income & service. Bringing enthusiasum, new ideas, attention to detail & working closely with the Area Director I planned and executed a strategy that saw the group move from 125th to 12th nationally on income performing at 110%. Responsible for recruitment of sales staff. Two of which have been continually promoted to Branch Manager roles within Lloyds TSB.



Lloyds Bank

• United Kingdom
• Banking
• 700 & Above Employee

• SENIOR MANAGER

  • Nov 2006 - Jan 2007

  Key tasks includedSales and profit objectivesCustomer services objectivesEffective staff management & developmentWorking closely with Senior Management to implement strategyTemprory appontment to effect a failing part of the business. In three months I was ableto achieve quartly profit goals & return three long term sick staff to duties. Key tasks includedSales and profit objectivesCustomer services objectivesEffective staff management & developmentWorking closely with Senior Management to implement strategyTemprory appontment to effect a failing part of the business. In three months I was ableto achieve quartly profit goals & return three long term sick staff to duties.



Lloyds Bank

• United Kingdom
• Banking
• 700 & Above Employee

• FINANCIAL ADVISOR & REGULATED SUPERVIOR

  • Jan 1995 - Jan 1998

  Working with a team of non regulated staff to promote life protection, savings &investments. Achieved personal sales throughout the 3 years delivering high standards ofservice & after sales care.Progressing to risk management supervising a team of 12 financial advisors. Ensuring the best customer outcomes, KPI management, seller advice verification & suitability calls to customers. Working with a team of non regulated staff to promote life protection, savings &investments. Achieved personal sales throughout the 3 years delivering high standards ofservice & after sales care.Progressing to risk management supervising a team of 12 financial advisors. Ensuring the best customer outcomes, KPI management, seller advice verification & suitability calls to customers.