Experience

RiskSmart

• United Kingdom
• Software Development
• 1 - 100 Employee

• Sales Development Representative

  • Nov 2023 - Present

  Manchester, England, United Kingdom RiskSmart is a technology company empowering risk, compliance and legal teams. Our platform and solutions simplify, centralise and digitalise risk management and compliance to increase confidence and business resilience.



Black Sheep Coffee

• United Kingdom
• Food and Beverage Services
• 100 - 200 Employee

• Barista

  • Aug 2023 - Present

  Manchester, England, United Kingdom - Welcomed and served customers, customised orders, and ensured a top-notch experience. - Expertly brewed coffee and specialty drinks with consistent quality and presentation. - Thoroughly knowledgeable about the menu, guided customer choices, and suggested options. - Maintained equipment, upheld quality standards, and reported issues promptly. - Stayed updated on coffee trends, contributed creative ideas, and assisted in menu development. - Collaborated to keep the workspace… Show more - Welcomed and served customers, customised orders, and ensured a top-notch experience. - Expertly brewed coffee and specialty drinks with consistent quality and presentation. - Thoroughly knowledgeable about the menu, guided customer choices, and suggested options. - Maintained equipment, upheld quality standards, and reported issues promptly. - Stayed updated on coffee trends, contributed creative ideas, and assisted in menu development. - Collaborated to keep the workspace clean, organised, and efficient during busy times. - Managed transactions accurately, adhered to cash protocols, and promoted sales. - Promoted specials, loyalty programs, and merchandise to boost sales. - Collaborated with colleagues, assisted in training, and maintained composure in high-stress situations. Show less



Motto Estate

• United Kingdom
• Consumer Services

• Co-Founder

  • Jan 2018 - Present

  Manchester, England, United Kingdom - Motto Estate is a rap collective based in Manchester. - In-house recording and mixing engineer for all seven members of the group. - Organising and managing events in various cities in the UK. - Filming, directing, and editing visual content including music videos for social media. - Writing lyrics and producing instrumentals.



Lloyds Banking Group

• United Kingdom
• Financial Services
• 700 & Above Employee

• Personal Banking Advisor

  • Aug 2022 - Feb 2023

  Leeds, England, United Kingdom - Dealing with customer complaints, helping resolve disputes and fraud queries. - Managing customers' accounts and finances. - Providing guidance on banking accounts, lending options, and credit applications. - Performing administration duties (e.g. entering data into banking software).



The Dunwells

• United Kingdom
• Musicians

• Creative Assistant

  • Mar 2021 - Apr 2022

  Leeds, England, United Kingdom - Worked with this world touring band on their social media strategy. - Created, filmed, and edited content for format for social media (eg. Instagram, TikTok, YouTube). - Involved in organising and promoting The Dunwells' UK 2022 'Tell Me What You Want' tour. (eg. reaching out to blogs and venues) - Created promotional content for their partnership with Café Nero using tools like Canva and Capcut. - Designed merchandise and placed orders for stock. - Organised music library (eg.… Show more - Worked with this world touring band on their social media strategy. - Created, filmed, and edited content for format for social media (eg. Instagram, TikTok, YouTube). - Involved in organising and promoting The Dunwells' UK 2022 'Tell Me What You Want' tour. (eg. reaching out to blogs and venues) - Created promotional content for their partnership with Café Nero using tools like Canva and Capcut. - Designed merchandise and placed orders for stock. - Organised music library (eg. submitting songs to PRS) - Sorting and replying to emails. Show less



FARMERS FAYRE LIMITED

• United Kingdom
• Hospitality
• 1 - 100 Employee

• Barista/Sales Advisor

  • Aug 2016 - Aug 2019

  Coventry, England, United Kingdom - Making coffee, waiting on tables, preparing food, and catering for events, weddings and funerals. - Advising on current promotions and providing guidance with product selections in the farm shop. - Listening to customer inquiries, and complaints, resolving issues, and providing customer service. - Assisting with stock levels and replenishing products. - Ensuring great service by being adaptable, using initiative, and communicating with a diverse range of people.