Experience

Cornerstone Servicing

• United States
• Financial Services
• 1 - 100 Employee

• Vice President, Claims and Loss Analysis

  • Mar 2022 - Present

  Phoenix, Arizona, United States -Responsible for standing up all operations, processes and controls related to default claim filing and loss analysis for FHA, VA, FNMA, USDA, FHLMC and Private MI. -Lead the successful mapping, configuration and implementation of Black Knights claims solution LoanSphere Claims that included over 30 claim types and 60 claims triggers. -Responsible for the design and creation of Claims and Loss Analysis procedures that were integrated with LoanSphere Claims system and external investor… Show more -Responsible for standing up all operations, processes and controls related to default claim filing and loss analysis for FHA, VA, FNMA, USDA, FHLMC and Private MI. -Lead the successful mapping, configuration and implementation of Black Knights claims solution LoanSphere Claims that included over 30 claim types and 60 claims triggers. -Responsible for the design and creation of Claims and Loss Analysis procedures that were integrated with LoanSphere Claims system and external investor systems (Catalyst, PAID, Property 360, Valeri, LINC) -Collaborate with Cornerstones Change Management team to identify and implement new processes from State and Investor changes - Design and automate Loss Analysis control reporting to track statuses of LA inflow, bill backs, internal dept reviews, supplementals and final cash liquidations -Connect with various servicing teams to resolve process gaps that would attribute to reaching max recovery for all investors and insurers -Design, implement and automate departmental KPI's that measure the timeliness, recovery rate and accuracy of claim filing - successfully designed and transformed automated loss analysis process into a digital platform that can be edited and changed but also has live dashboard visualizations and results. This enhancement reduced the loss analysis process by over 80% and improved quality by over 90% Show less



RoundPoint Mortgage Servicing LLC

• United States
• Financial Services
• 300 - 400 Employee

• AVP, Default Claims

  • Jun 2017 - Mar 2022



Quicken Loans

• United States
• Financial Services
• 700 & Above Employee

• Claims and Loss Analysis Division Manager

  • Dec 2014 - Mar 2017

  Phoenix, Arizona Area



Bank of America

• United States
• Banking
• 700 & Above Employee

• AVP, Quality Control

  • Nov 2013 - Dec 2014

  Phoenix, AZ

• Default Claims Manager

  • Aug 2010 - Nov 2013

  Chandler, AZ

• Operations Team Lead

  • Aug 2008 - Aug 2010

  Phoenix, AZ