Experience

CR Payroll

• Ireland
• Outsourcing and Offshoring Consulting
• 1 - 100 Employee

• Senior Payroll Specialist

  • Aug 2022 - Present



Sage

• United Kingdom
• Software Development
• 700 & Above Employee

• Internal Payroll Administrator

  • May 2021 - Aug 2022

  Processing end to end payroll for over 3000 colleagues in both UK and ROI. Including Benefits and Pensions. Comfortable in ADP and SAP, as well as HMRC and ROS systems.

• Q&A Live - Solution Specialist

  • Jan 2019 - May 2021

  At Sage, I have developed extensive payroll knowledge in both UK and ROI payrolls. I am fully confident in all manual calculations for both sets of legislation, and have provided technical support for 50cloud Payroll, and Micropay. My roles within Sage have allowed me to become fully confident in processing Payrolls of any size for both UK and ROI, in a highly efficient manner. I started my career at Sage working as technical support for Sage 50cloud Payroll, and excelled in this role, being consistently ahead of my targets in my 5 months as a telephone-based technician. In August 2019, I joined the Q&A Live team as a Solution Specialist. This team provides support in a completely unique way. The team uses webinar software to provide 1 to many customer service, by the form of typed answers, live demonstrations, videos, and slideshows. As part of this team, we were nominated for numerous innovation and customer service awards, and have maintained a TNPS over 85, and a TCSAT over 98% consistently. The team was instrumental to Sage’s support over the beginning of the furlough period, handling thousands of customers a day, providing answers to hundreds of customers at once via live demonstrations and live video. As we started this team from scratch, I have been part of the process of setting up the sessions, creating the content we display, promoting the team to frontline agents and customers, and developing the goals the team want to achieve. As part of this role, I have expanded my excel knowledge considerably, and have built numerous spreadsheets to track team and individual stats over the course of my time with Sage.



Sky

• United Kingdom
• Broadcast Media Production and Distribution
• 700 & Above Employee

• Continuous Improvement Analyst

  • Oct 2016 - Jan 2019

  - Ensuring continuity of business through system improvement and development.- Handling dispute resolution and escalated complaints to ensure retention and continuity of customer loyalty.- Creating leaner processes with the legitimate aim of streamlining business operations with a view to decreased operational expenditure and increased operational productivity.- As part of ‘operational change’ department we are tasked with enhancing quality of service, efficiency of operation and retention of domestic custom.- Maintaining continual dialogue with stakeholders at all levels of the business; to drive efficiencies in operation allowing the business to realise it’s commercial and operational objectives.- Contribution to multiple concurrent projects on an ongoing basis against both pre-defined and evolving KPI's

• Subject Matter Expert

  • Oct 2015 - Oct 2016

• Retention Specialist

  • Oct 2014 - Oct 2015



MSA

• Head Bartender

  • Jun 2014 - Oct 2014



The Black Swan, Alnwick

• Bar Manager

  • Mar 2012 - May 2014



Sainsbury's

• United Kingdom
• Retail
• 700 & Above Employee

• Admin and Warehouse Operative

  • Apr 2008 - Mar 2012

  Responsible for ensuring all internal and external POS and visual merchandise was correct within the store. Responsible for checking and unloading deliveries, and distributing these to the correct areas of the store. Stock ControlPrice ControlCustomer ServiceWarehouse Management. Responsible for ensuring all internal and external POS and visual merchandise was correct within the store. Responsible for checking and unloading deliveries, and distributing these to the correct areas of the store. Stock ControlPrice ControlCustomer ServiceWarehouse Management.