Retail Operations Manager

• Nov 2022 - Present

As the Retail Operations Manager, I oversee a team of talented employees to deliver a one of a kind retail experience at 30 events throughout the country. Key responsibilities include; creating sales goals and annual budgets, product strategy, purchasing and sales, inventory management, logistics management, overseeing Ragnargear.com and all ecommerce sales, vendor and partnership relations, and training and developing emloyees.

Retail Manager

• Mar 2021 - Nov 2022

-Recruit, train and manage a staff of 1 full-time employee and 25 part-time employees-Oversee retail operations in person at over 15 multi-day events annually as well as another 15 events remotely-Develop yearly department budget related to logistics, staffing, rentals and equipment

Reservations Specialist

• Jan 2022 - Present

Automotive Detailer

• Jun 2018 - Present

Specializing in low cost, comprehensive interior detailing for daily drivers. Other services include headlight restoration, exterior detailing, and minor paint correction. Specializing in low cost, comprehensive interior detailing for daily drivers. Other services include headlight restoration, exterior detailing, and minor paint correction.

Warehouse Associate

• Aug 2020 - Mar 2021

Ecommerce and POS Specialist

• Sep 2016 - Mar 2020

-Oversaw high volume mobile retail stores including setup, event staff, point of sale, inventory and logistics at over 18 overnight running relays annually, totalling over $3 million in sales-Initiated a comprehensive SOP for all warehouse operations -Overhauled and maintained retail website (Lightspeed eCommerce) including new product imagery, design elements, marketing campaigns and inventory management (www.ragnargear.com)

Customer Service

• May 2015 - Sep 2016

-Responded tactfully to up to 40 telephone calls and 80 emails daily for nearly 30 events serving over 100,000 participants-Resolved registration requests including transfers, refunds and information edits while communicating with various internal departments-Devised additional CRM tools to streamline information between departments and decrease response times-Improving customer experience as evidence by customer feedback and 95% approval ratings via email

Logistics Coordinator

• May 2014 - May 2015

-Race Director for RUN(317) Series, Spirit Run, Superhero Run and Indiana Organ Procurement Organization Run-Start and Finish Line Coordinator for the 2015 Rite Aid Cleveland Marathon, serving 15,000 participants-Coordinated with vendors, sponsors, clients, partners and charities with regard to logistics and marketing-Created and executed logistical and marketing efforts for over 20 events annually, serving over 100,000 participants

Operations and Marketing Intern

• Jan 2014 - May 2014

-Tracked registration numbers for up to 6 races simultaneously-Communicated with charity organizations and other partners-Marketed events at various expos to increase participation

Barback

• Aug 2014 - Dec 2014

•Maintained the largest draft beer selection in Indiana by continually rotating keg inventory using state of the art commercial draft beer system with 130 lines, CO2 and Nitrogen taps and A, D, G and M couplers •Responded to requests from guests, supervisors and fellow employees in a timely, friendly and efficient manner •Advocated corporate sustainability program in order to recycle or compost over 90% of waste generated •Maintained the largest draft beer selection in Indiana by continually rotating keg inventory using state of the art commercial draft beer system with 130 lines, CO2 and Nitrogen taps and A, D, G and M couplers •Responded to requests from guests, supervisors and fellow employees in a timely, friendly and efficient manner •Advocated corporate sustainability program in order to recycle or compost over 90% of waste generated

Bartender

• Apr 2013 - Aug 2014

•Provided a friendly, clean, and safe atmosphere for up to 100 different guests during each shift while adhering to local, state and federal laws •Evaluated guest preferences in regards to beer through open communication and offering the appropriate recommendations from a selection of 50 drafts and over 500 bottled products •Operated POS system to effectively manage up to 30 guest tabs during peak hours of operation •Provided a friendly, clean, and safe atmosphere for up to 100 different guests during each shift while adhering to local, state and federal laws •Evaluated guest preferences in regards to beer through open communication and offering the appropriate recommendations from a selection of 50 drafts and over 500 bottled products •Operated POS system to effectively manage up to 30 guest tabs during peak hours of operation

Assistant Manager

• Apr 2011 - Jun 2014

• Directed daily activities of various work crews by maintaining open communication with crew leaders • Optimized efficiency and billable hours by designating roles for up to 4 other crew members • Recruited new employees by following hiring guidelines and current employment laws and regulations •Adhered to company safety protocols while operating heavy machinery on up 50 properties each day • Directed daily activities of various work crews by maintaining open communication with crew leaders • Optimized efficiency and billable hours by designating roles for up to 4 other crew members • Recruited new employees by following hiring guidelines and current employment laws and regulations •Adhered to company safety protocols while operating heavy machinery on up 50 properties each day

Crew Leader

• Jun 2010 - Aug 2010

• Marketed the company and its various services to 80 new, potential clients each week resulting in an average of 5 new leads on a weekly basis • Consulted with clients over design concepts while incorporating current trends and client preferences • Maintained work site materials and orchestrated daily tasks for up to 6 other painters on multiple work sites • Collected client checks up to $10,000 after completing and inspecting each job for the clients approval • Marketed the company and its various services to 80 new, potential clients each week resulting in an average of 5 new leads on a weekly basis • Consulted with clients over design concepts while incorporating current trends and client preferences • Maintained work site materials and orchestrated daily tasks for up to 6 other painters on multiple work sites • Collected client checks up to $10,000 after completing and inspecting each job for the clients approval

Sales Associate

• Mar 2008 - Aug 2010

• Developed a marketing campaign targeting high school students; the new segment increased overall sales by 5%, increased traffic, and increased awareness • Created and launched “Spike Night”, an event that attracted new customers and increased running spike sales by over 200% • Trained employees in best practices regarding running spike sales, nutrition products, and other merchandise • Stimulated sales by educating customers about new products and identified specific consumer needs • Developed a marketing campaign targeting high school students; the new segment increased overall sales by 5%, increased traffic, and increased awareness • Created and launched “Spike Night”, an event that attracted new customers and increased running spike sales by over 200% • Trained employees in best practices regarding running spike sales, nutrition products, and other merchandise • Stimulated sales by educating customers about new products and identified specific consumer needs