Experience

PS&B | Parsons Son and Basley
• United Kingdom
• Real Estate
• 1 - 100 Employee
• LPE1 & Compliance Administrator

  • Jun 2022 - Present


RICO LOGISTICS

• United Kingdom
• Transportation, Logistics, Supply Chain and Storage
• 300 - 400 Employee

• Senior Customer Service Representative of Sameday Division

  • Apr 2014 - Aug 2015

  Taking calls from customers and clients that after various services whether it be overnight or sameday deliveries. Liasing with depots and drivers to make sure that work is able to be carried out on time. Dealing with any queries and complaints that customers may have. Retaining the knowledge of several processes to complete bookings and creating various reports for certain bookings taking during the week. Taking calls from customers and clients that after various services whether it be overnight or sameday deliveries. Liasing with depots and drivers to make sure that work is able to be carried out on time. Dealing with any queries and complaints that customers may have. Retaining the knowledge of several processes to complete bookings and creating various reports for certain bookings taking during the week.



Timpson

• United Kingdom
• Security and Investigations
• 1 - 100 Employee

• Sales Assistant

  • Oct 2013 - Apr 2014

  Keeping the shop tidy, ascertaining customers needs. Learning several processes through an in house training system that rewards you when they are completed. Keeping the shop tidy, ascertaining customers needs. Learning several processes through an in house training system that rewards you when they are completed.



Department of Work and Pensions

• Software Development
• 700 & Above Employee

• Customer Advisor - Apprentice

  • Jul 2012 - Jul 2013

  Taken on as one of only 24 apprentices in the UK. Main task was to help customers with job searching. I volunteered myself as a 'digital champion' this was to try and bring the DWP more into the 21st century by integrating computers more into the daily ritual of helping my colleagues and customers look for work. Implemented several changes including securing a dedicated space where customers could use computers to help look for jobs online and getting our advisors using twitter and various other internet resources to help search for jobs for our customers.