Experience

Neighborhood Health Plan of Rhode Island

• Insurance
• 300 - 400 Employee

• Technical Support Specialist

  • Apr 2022 - Present



Fidelity Investments

• United States
• Financial Services
• 700 & Above Employee

• End User Tech/Desktop

  • Dec 2019 - Present



Neighborhood Health Plan of Rhode Island

• Insurance
• 300 - 400 Employee

• Technical Support Representative/Contractor

  • Apr 2018 - Dec 2019

  Desktop Support Job Duties: Build and install PCs, telephone systems, wireless networks and peripheral devices (such as printers, scanners, mobile/smart phones) related to desktop infrastructure, in accordance with department standards Provides advice and guidance to colleagues regarding incidents Maintain installed PCs, networks, telephone systems and peripherals with routine maintenance Identify, log and resolve technical problems with software applications or network… Show more Desktop Support Job Duties: Build and install PCs, telephone systems, wireless networks and peripheral devices (such as printers, scanners, mobile/smart phones) related to desktop infrastructure, in accordance with department standards Provides advice and guidance to colleagues regarding incidents Maintain installed PCs, networks, telephone systems and peripherals with routine maintenance Identify, log and resolve technical problems with software applications or network systems Identify potential changes and system improvements to present to senior team leaders for consideration and implementation Ensure that work is carried out within agreed service levels and in accordance with department guidelines Create, maintain, and distribute reports of progress to senior leadership Migrating system from Windows 7 to Windows 10 Maintain client databases with up to date solutions and clear record of activities Explain and document technical issues in a clear way to clients Use call logging system to accurately record telephone requests Show less Desktop Support Job Duties: Build and install PCs, telephone systems, wireless networks and peripheral devices (such as printers, scanners, mobile/smart phones) related to desktop infrastructure, in accordance with department standards Provides advice and guidance to colleagues regarding incidents Maintain installed PCs, networks, telephone systems and peripherals with routine maintenance Identify, log and resolve technical problems with software applications or network… Show more Desktop Support Job Duties: Build and install PCs, telephone systems, wireless networks and peripheral devices (such as printers, scanners, mobile/smart phones) related to desktop infrastructure, in accordance with department standards Provides advice and guidance to colleagues regarding incidents Maintain installed PCs, networks, telephone systems and peripherals with routine maintenance Identify, log and resolve technical problems with software applications or network systems Identify potential changes and system improvements to present to senior team leaders for consideration and implementation Ensure that work is carried out within agreed service levels and in accordance with department guidelines Create, maintain, and distribute reports of progress to senior leadership Migrating system from Windows 7 to Windows 10 Maintain client databases with up to date solutions and clear record of activities Explain and document technical issues in a clear way to clients Use call logging system to accurately record telephone requests Show less



UMass Memorial Medical Center

• United States
• Hospitals and Health Care
• 700 & Above Employee

• IS Administrator/epic tech

  • Oct 2016 - Mar 2018

  Responsible for imaging and software installs, Provides customer updates and status reports concerning open customer issues as appropriate, Must maintain SLA’s set forth by the organization, Troubleshoots the installation/upgrading, configuration, troubleshooting, and support of various Windows operating systems and compatible software applications within a Windows Active Directory environment & TCP/IP networking environment, Troubleshoots and supports file and print services within a TCP/IP… Show more Responsible for imaging and software installs, Provides customer updates and status reports concerning open customer issues as appropriate, Must maintain SLA’s set forth by the organization, Troubleshoots the installation/upgrading, configuration, troubleshooting, and support of various Windows operating systems and compatible software applications within a Windows Active Directory environment & TCP/IP networking environment, Troubleshoots and supports file and print services within a TCP/IP network environment, which include HP LaserJet printers within an Active Directory Domain & TCP/IP networking Environment, Perform data and/or application backup and verification as necessary, Restores any data and /or applications as necessary, Adjusts configuration options as required for installation, Verifies final disposition of the asset, Use of LANDesk for inventory, reports and image deployment, Identify network issues as it relates to end user device. Migration Team Migrate Computer from Hospital Domain to UMASS Memorial Domain with Windows Server 2012, Epic Installing, VMWARE Installation, Profile Migration, Network Printer Installation B2Y Team – Sub Lead Rich Client to Thin Client Conversion, Citrix Installation, Epic Installation Help Desk Support Receiving call from Epic Analyst, Install Printers for Epic, Fix Computer problem with Epic, Support Epic Connection with Citrix, Install Epic device for the PC, Topaz ESign, Web Cam, Bag Reader Show less Responsible for imaging and software installs, Provides customer updates and status reports concerning open customer issues as appropriate, Must maintain SLA’s set forth by the organization, Troubleshoots the installation/upgrading, configuration, troubleshooting, and support of various Windows operating systems and compatible software applications within a Windows Active Directory environment & TCP/IP networking environment, Troubleshoots and supports file and print services within a TCP/IP… Show more Responsible for imaging and software installs, Provides customer updates and status reports concerning open customer issues as appropriate, Must maintain SLA’s set forth by the organization, Troubleshoots the installation/upgrading, configuration, troubleshooting, and support of various Windows operating systems and compatible software applications within a Windows Active Directory environment & TCP/IP networking environment, Troubleshoots and supports file and print services within a TCP/IP network environment, which include HP LaserJet printers within an Active Directory Domain & TCP/IP networking Environment, Perform data and/or application backup and verification as necessary, Restores any data and /or applications as necessary, Adjusts configuration options as required for installation, Verifies final disposition of the asset, Use of LANDesk for inventory, reports and image deployment, Identify network issues as it relates to end user device. Migration Team Migrate Computer from Hospital Domain to UMASS Memorial Domain with Windows Server 2012, Epic Installing, VMWARE Installation, Profile Migration, Network Printer Installation B2Y Team – Sub Lead Rich Client to Thin Client Conversion, Citrix Installation, Epic Installation Help Desk Support Receiving call from Epic Analyst, Install Printers for Epic, Fix Computer problem with Epic, Support Epic Connection with Citrix, Install Epic device for the PC, Topaz ESign, Web Cam, Bag Reader Show less



Securitas Security Services USA, Inc.

• United States
• Security and Investigations
• 700 & Above Employee

• Tech Security Officer

  • Nov 2009 - Oct 2016



Constanta Port Authority

• Constanta Romania Europe

• ISPS officer

  • Mar 2001 - Mar 2009

  Port Safety and Security Officer/ISPS/MTSA Regulation. • Managed all aspects of maritime safety and security department, including information, misuse, theft, assault, vandalism, product tampering issues. • Reviewed internal procedures and controls for compliance with international, national and company policy. • Developed test plan and managed testing efforts with intern system. Port Safety and Security Officer/ISPS/MTSA Regulation. • Managed all aspects of maritime safety and security department, including information, misuse, theft, assault, vandalism, product tampering issues. • Reviewed internal procedures and controls for compliance with international, national and company policy. • Developed test plan and managed testing efforts with intern system.